Marriott Hotels & Resorts Susono hotels

"Was a good stay and the in room onsen was a bonus. Breakfast and dinner were great though the dinner menu was very similar over the two nights we dined there. Service levels were consistently good though it's odd that they didn't clean our room on the second day. Overall it was a good enjoyable stay. P.S. while the hotel is near Gora station on paper, the walk there is incredibly exhausting with steep stairs and an endless incline. So if you're bringing young ones along, do take note."

"a great place and good food"

"⭐️⭐️⭐️⭐️⭐️ 5/5 – A Truly Unforgettable Ryokan Experience Our stay at Hakone Kowakien Mikawaya Ryokan was absolutely wonderful from start to finish. The atmosphere perfectly captured the charm of a traditional Japanese inn — peaceful, elegant, and deeply relaxing. The kaiseki dinner and Japanese breakfast were both incredible — beautifully presented, full of flavor, and a true highlight of our trip. Each dish felt thoughtfully prepared with seasonal ingredients and artistic presentation. We enjoyed both the private onsen and the public baths, which were immaculate and soothing with the surrounding nature views. The private bath experience was especially special — serene, quiet, and rejuvenating after a long day of exploring Hakone. The staff were kind, attentive, and made us feel truly welcome. Every detail, from the check-in to the evening yukata service, reflected genuine hospitality and care. If you’re looking for an authentic ryokan stay that combines comfort, tradition, and incredible cuisine, Hakone Kowakien Mikawaya Ryokan is perfect. We can’t recommend it enough — it’s an experience we’ll always remember. "

"Loved my stay there and the staff were so kind and helpful! "

"The shuttle bus service from the station was fantastic. All their people were very friendly and helpful. We had the best view of Mt. Fuji. The hotel surrounds were beautiful gardens kept immaculately. We would highly recommend this hotel. Lovely spacious rooms too. Shower over bath thouh. Also lake not far to walk. and tourist bus service to the lake areas, etc. And to the kimono museum; must see. The Kawaguchiko station is very crowded with hundreds of tourists but efficient service to get through. Make sure you book your train ticket seat. Train very crowded. "

"The upkeep of the hotel, the attention to detail, and the quality of customer service were superb! It does not get better than this. The level of attention and responsiveness to each of us is as if there are nobody else at the hotel. "

"View! Mt.Fuji view was excellent."

"Really enjoyable stay "

"Loved staying here. Lovely buffet meals, the rooms were wonderful and clean. Clean and well kept facilities. "