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Reviews of Nightcap at the Ranch Hotel

3.5 out of 5
Nightcap at the Ranch Hotel
Crnr Epping & Herring Rds, Marsfield, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 64 out of 138 reviews" "
Rating 8 - Good. 56 out of 138 reviews" "
Rating 6 - Okay. 12 out of 138 reviews" "
Rating 4 - Poor. 2 out of 138 reviews" "
Rating 2 - Terrible. 4 out of 138 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Garth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Stephen

It did nor have a record of my last minute booking. So too for another guest booking in at the same time. Receptionist was rude and unhelpful. Made me wait half an hour only to say no room was available. No offer to assist finding alternative accommodation. I don’t expect five star service at The Ranch but a little human decency would have been appreciated.
Stayed 1 night in Dec 2023

10/10 Excellent

BRADLEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was exactly what we needed. We were greeted by Shane to check us in and his service was outstanding. Should be more of it. Great place to stay
Stayed 1 night in Nov 2023

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Great and convenient
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Saima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Sep 2023

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked it was close to a shopping centre and there was a restaurant and bar attached. The room was clean and very comfortable. The bathroom was spacious and I loved the shower, with the big showerhead. The staff were very helpful and pleasant.
Stayed 4 nights in Jun 2023

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable bed. Clean room. Appreciated the milk and bottles of water. Shower pressure was great.
Stayed 1 night in Mar 2023

8/10 Good

Tracey, Mayfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Comfortable beds. Breakfast was simple but sufficient.
Stayed 1 night in Mar 2023

6/10 Okay

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like having no hand towel, no bath mat and no tissues
Stayed 1 night in Feb 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bed is very comfortable, food was really good.
Stayed 1 night in Feb 2023

10/10 Excellent

Deb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay , lovely and clean and the staff are very helpful and friendly!

10/10 Excellent

Tom van

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Bed was very comfortable and pillows were great. Staff were friendly and checking in online was quick and easy.
Stayed 1 night in Dec 2022

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprise Nice big room clean and comfortable bed’s fantastic shower
Stayed 1 night in Nov 2022

2/10 Terrible

Russel

Disliked: Staff & service
Stayed 1 night in Aug 2022

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
Found a used condom in my room which also had cockroaches in it and a rather large urine stain in front of the toiler -. The car park was also full of rubbish. and there were no staff to discuss any of this with. i stay in alot of hotels and have never ever complained before but the used condom totally grossed me out so I will never stay here again.
Stayed 2 nights in May 2022

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A short stay but enjoyed the accommodation. Staff friendly and very helpful. Room clean. Bathroom is modern No issues Location suited us
Stayed 1 night in May 2022

8/10 Good

Weidong

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

8/10 Good

Damir

Stayed 1 night in May 2022

10/10 Excellent

PETER

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to public transport Good bistro on-site Complimentary drinks and breakfast included in price Clean room
Stayed 1 night in Apr 2022

6/10 Okay

Sue

Liked: Staff & service
The staff were lovely but the whole place needs a major overhaul as far as the accommodation is concerned the walls are paper thin people coming and going all nite crashing doors not good when u need a good sleep after a busy day. Comfy beds but shower dirty.
Stayed 1 night in Apr 2022
Response from Ally on 26 Apr 2022
Hi Sue, Thanks for taking the time to review us & provide us with some feedback. I have passed your feedback onto the venue manager. I do apologise about the noise, we do our best to make sure guests are quiet & respect others. In the future, please feel free to give us a call & we can assist on the night.

6/10 Okay

Wing-Kin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Daily housekeeping not properly done
Stayed 5 nights in Apr 2022
Response from Ally on 26 Apr 2022
Hi Wing-Kin, Thanks for taking the time to review us & provide us with some feedback. I have passed this onto the Venue Manager who has spoken with our housekeeping team.

10/10 Excellent

DO ROZARIO

Stayed 1 night in Apr 2022
Response from Ally on 26 Apr 2022
Hi Do Rozario, Thanks for taking the time the review us, we are glad you enjoyed your stay with us & hope you choose to stay with us again soon!

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

Paul

Stayed 2 nights in Mar 2022
Response from Ally on 26 Apr 2022
Hi Paul, Thanks for taking the time to review us, we are glad you had a great stay with us. Hope to see you again one day! Have a lovely week

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations
Stayed 5 nights in Mar 2022
Response from Ally on 26 Apr 2022
Hi Brendan, Thanks for taking the time to review us & provide us with some feedback. We are glad you have a great stay with us & hope to host you again one day!

4/10 Poor

Ernesto

Disliked: Staff & service
Stayed 1 night in Mar 2022

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why stay elsewhere?
Clean, large room. Sanitizer and wipes in the room. Great Shower with waterfall shower head, modern bathroom. Good room rate, good food and drinks in the hotel, close to Macquarie Shops and the Metro.
Stayed 2 nights in Mar 2022
Response from Ally on 26 Apr 2022
Hi Andrew, Thanks for taking the time to provide us with some great feedback! I have passed this onto the team & we hope to host you again one day!

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was honestly surprised with room size to ease of parking to helpfulness by all. A great feed as well. Such a well priced enjoyable stay. You think of a pub environment on a Thurs night could be rowdy. Never heard a thing from my room after retiring to bed.
Stayed 1 night in Feb 2022
Response from Ally on 26 Apr 2022
Hi Scott, Thanks for taking the time to provide us with some feedback. We are so glad that you enjoyed your stay with us - we hope to host you again one day!

2/10 Terrible

Doug

Stayed 2 nights in Feb 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

8/10 Good

Nana

Stayed 4 nights in Jan 2022

8/10 Good

Thomas, Enmore

Fine
Stayed 3 nights in Jan 2022

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Nightcap :-)
Loved it, great staff, clean and well presented. Bistro nearby at The Ranch with. fantastic food and service
Stayed 1 night in Dec 2021
Response from Ally on 25 Jan 2022
Hi Karen, Thanks for taking the time to review us & give us some feedback! Glad to hear that you had an enjoyable stay with us, we hope to see you again soo!

10/10 Excellent

Christine

Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good size room, comfortable
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service on the phone, at check-in, in the bar, in the restaurant.
Stayed 1 night in Jun 2021
Response from Ally on 22 Jun 2021
Hi, Thanks for taking the time to review us! We are glad that you had a great stay with us - I will ensure I pass this onto the whole accommodation team. Look forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, the room was very modern and clean. The beds were extremely comfortable, we will definitely stay there again.
Stayed 1 night in Jun 2021
Response from Ally on 22 Jun 2021
Hi, Thanks for taking the time to review us & provide us with some great feedback! We are so glad you have a wonderful stay with us & enjoy our comfy beds :) See you again one day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I likked my room. It was clean and comfortable. The staff were friendly, efficient and went the extra mile helping me with my luggage (I have knee injury).
Stayed 1 night in May 2021
Response from Ranch Hotel on 6 Jun 2021
Thank you for taking the time to leave us with this fantastic review! We're happy to hear that you enjoyed your stay with us and we hope to welcome you again in the near future!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in May 2021
Response from Ally on 27 May 2021
Hi, Thanks for taking the time to review us, if there is any feedback you have about your stay please don't hesitate to contact us. Have a great weekend!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2021
Response from Ally on 27 May 2021
Hi, Thanks for taking the time to review us, if there is any feedback you have please don't hesitate to let us know. Hope to see you again!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021
Response from Ally on 27 May 2021
Hi, Thanks for the great review!! Hope to see you again soon!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was comfortable and clean. Unfortunately the fire alarm went off about 11pm but no staff appeared to offer assistance. Other guests advised us that it was a false alarm. No breakfast is available at the hotel. The bistro is available for dinner. It was very crowded the night we were there with a 45 min wait for food delivery.
Stayed 2 nights in Apr 2021
Response from Erica on 22 Apr 2021
Thank you for taking the time to provide us with your feedback. We sincerely apologise for the disruption caused by the false alarm late at night and with your dining experience. As covid restrictions have eased, we're hoping to bring back our breakfast services soon. We hope to welcome you again in the near future!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean tidy room, location was good & next door to Hotel which was lovely & good meal & friendly staff
Stayed 1 night in Apr 2021
Response from Ally on 19 Apr 2021
Hi, Thanks for taking the time to review us & provide us with some feedback. I will pass your kind words onto the staff, we are so glad that you had a wonderful stay.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property served it’s purpose for a wedding at Curzon Hall. It was close to the wedding venue, clean and comfortable.
Stayed 1 night in Apr 2021
Response from Ally on 19 Apr 2021
Hi, Thanks for taking the time to review us & provide us with some feedback. I am glad you had an enjoyable stay with us. Hope to see you again

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit dark during day. Fire alarm, works well. (false alarm)
Stayed 1 night in Apr 2021
Response from Ally on 19 Apr 2021
Hi, Thanks for taking the time to review us & provide us with some feedback. I do apologise about the false fire alarm during your stay. Hope to see you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good size room, clean everything I needed except access to Wifi. Had a late check and the staff I spoke too and the night manager were helpful and extremely courteous. I will use this venue again.
Stayed 1 night in Apr 2021
Response from Ally on 12 Apr 2021
Hi, Thanks for taking the time to review us & provide us with some feedback. I apologise about the Wifi, this is something that you should've been told at check in. I will speak with the management team to ensure that this doesn't happen again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was in good condition, on 1st floor, no lift and stairs steep for older guests. Arrived at 4.30 pm, no one at reception, waited 10 min. and finally phoned hotel and someone arrived a couple of min. later.
Stayed 3 nights in Apr 2021
Response from Ally on 12 Apr 2021
Hi, Thanks for taking the time to review us, we appreciate the feedback you have given. I have passed it onto the team & will do our best to improve