I travel a lot and this was the noisiest hotel I've ever been. Stayed 8 nights, loud noise night and day from heavy traffic coming down Harbour Bridge. The first room assigned on 14th floor had a smell. We asked to change and were given one on 12th floor much older and and much noisier. We asked for an upgrade, were told to pack suitcases and go to reception but then the attendant couldn't do the switch as the room had been given to someone else. The female at reception gave us a complimentary bottle of wine
voucher to sooth us. We went back upstairs and got stuck in that nightmare for another 6 nights. We complained to the manager, he told me to write an email but I'm still waiting for the reply. After that he never acknowledged us and never said good morning or good night. Actually, almost none of the staff bothered to say hello. When we left I gave the wine voucher at reception, told the woman that we had a beer, a lemonade and a small packet of munchies. She said it's all good. Today I've noticed that I've been charged $25 for the complimentary wine! I'm expecting to be refunded. Perhaps the main problem is that altough is called Swiss, I haven't seen a single swiss working there. I don't recall any names because no one introduced themselves. Everyone behind the counter was busy writing or reading, or hiding in a space alongside the counter. I would recommend this hotel only to my worst enemies. Disappointed is an understatement. Martino