Dear Expedia booking team
I am writing to formally express my disappointment regarding my recent stay at Viilawood Hotel at Christmas Time.
Unfortunately, my experience was far from satisfactory due to several serious issues:
- The room was not clean upon arrival
- I found a cockroach in the room, which is completely unacceptable
- There were visible stains on various tools and surfaces
- Rubbish was not collected during the stay
- I noticed insects coming from the sink area
- There was *poor communication prior to check-in, making the process stressful
- In addition to the smell of Drugs in the whole area!
These conditions made my stay extremely uncomfortable, and I was unable to sleep peacefully or enjoy the accommodation as expected.
Due to the unsanitary and unprofessional conditions, I am requesting a full refund for the booking. I believe this is a reasonable request based on the experience provided.
Please confirm the steps needed to process this refund as soon as possible.
Please find attached evidence videos
Sincerely,
Hani Pito
Booking
73332663503839