Check in says 4p, got here at 3p, and said will call when room is ready. Never received a call, called at 6:30p, says still in the queue for check in, but will squeeze us in. Checked in at 7pm, dropped off our luggages and set the thermostat to 65 since it was 80 degrees in the room. Came back at 9p, temperature didn’t drop. Called front desk, sent a tech out, fixed the issue. Went to go shower, no conditioner left in the bottle, called front desk, says will send some up. Went to turn on the tv, remote can change volume but cannot change channels. This place was terrible by far. Called front desk, offered me 50k points. Really? What is a hotel room without TV, terrible check in service and the list goes on? Horrible.