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Reviews of HiONE Gallery Hotel Taichung

3.5 out of 5
HiONE Gallery Hotel Taichung
No. 521, Sec.1, Zhongqing Road, North District, Taichung

Reviews

7.0

Good

Rating 10 - Excellent. 20 out of 173 reviews" "
Rating 8 - Good. 75 out of 173 reviews" "
Rating 6 - Okay. 55 out of 173 reviews" "
Rating 4 - Poor. 16 out of 173 reviews" "
Rating 2 - Terrible. 7 out of 173 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious room with lovely view
Very spacious quadruple room with great city view. The room smelled musty and somewhat moldy though, and it was impossible to open the window. The air-con did not work well; I think they set the temperature quite high, and it felt like ventilation only, so it was hot during our stay. I called the reception but they said they could do nothing about it..... Nice buffet breakfast (mainly Chinese, with some Western items) served at 2nd-floor Chinese restaurant. We had stayed in this hotel and really loved it when breakfast was served at the lovely ground-floor cafe -- that was fantastic. But for this time, that place was under some renovation. The hotel is a somewhat aging landmark, and renovation seems to be carred out little by little. The spa and fitness area urgently needs updating.
Stayed 1 night in May 2018

6/10 Okay

business woman, KR

Old hotel, close to the industrial area
I wont recommend this hotel to travellers. And i believe common travellers wont stay here.It's far from the center, and old. But for business man who come visit offices near industrial area, this might be an good option for you. Big hotel, good location, and nearby some nice massage shops.

6/10 Okay

Jerry, Bellevue, WA

Disliked: Staff & service
Great location but terrible staff
I have my worst check-in experience ever!!! I believe Expedia have to take part of the responsibilities. I used Expedia APP to make to same day booking. I did have receive the confirmation and the card have been charged as well. However, when I arrived the front desk didn't even have my information.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Needs a revamp
Has all the basics, but nothing more than that. Everything inside and out is a bit outdated and from the 90's

10/10 Excellent

Marqke, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where is this place?
This hotel, though very classy and the rooms are quite large and well-equip, is in the middle of nowhere. There is no public transportation that can access it from any convenient location, whether it be from the seaport, the airport, the train or high speed rail station. One needs to take a taxi which will add to cost. To compensate for this, the hotel can provide free shuttle service from those mentioned stations for guests staying there, especially at the high room rate.

8/10 Good

John, South Korea

Liked: Property conditions & facilities, room comfort
Good for group tour.
Room charge was reasonal and hotel facilities was not bad. However, it was crowded with Chinese group tourers and not quiet.

10/10 Excellent

Papa Dragon, Tommorowland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

po yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
入住前電話確認訂房，我覺得很ok,但是打來2次，名字還叫錯，飯店表示不同房間不同訂單，那一次訂3間房要確認3次?覺得不太效率而且一直打來。 其中一間空調壞了，一開始先給我們風扇說不涼再換，後來有給換房間但整個體驗很不好。
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

hanyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
停車很方便，乾淨。
Stayed 1 night in Oct 2019

10/10 Excellent

nan-kuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適整潔有陽光
服務態度良好,雖是老飯店但舒適整潔.....
Stayed 1 night in Jul 2019

6/10 Okay

RAN ANN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

LINGJHANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Chih-Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

ShengJung

普通!缺少新感覺!擾人多次的個資查問，有需要嗎？
飯店名稱改了，換人做看看，但也只舊瓶換裝吧了! 飯店舊結構體，隔音效果不佳問題難解，且衛浴僅唯一浴缸用，無法乾濕兩用.停車格依舊窄小，如能重新規劃感受將不一樣喔！存著很大改善空間，業者須多加用心囉！
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
舊飯店拉皮，很有心，交通方便，離逢甲、台中公園很近。缺點是房內充電孔太少
Stayed 1 night in Feb 2019

6/10 Okay

lin line guan

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

YANGCHOU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Meng Sheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店非常老舊
飯店非常老舊，跟照片不符，也不是很乾淨，早餐的食物很油。整個房間竟然沒有一個插頭，需要拉開床墊找/拔掉座地燈的插頭來用，等於要插頭就沒有電燈照明。不能接受!
Stayed 1 night in Dec 2018

10/10 Excellent

雅慧

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

april

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間設備雖然比較陳舊 但服務蠻用心的，早餐供應也很多元化
Stayed 1 night in Dec 2018

10/10 Excellent

HUNG-YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

YaLing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

文賢

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
除了隔音稍差外，其餘都很好！
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
網站上的相片及資料有誤導成分
預訂了2張單身床的標準客房, 網站上的相片存在誤導成分, 房間很小, 房間資料表示房間有700呎(65坪), 但現實只有100-200呎(台灣的10坪), 現實房間呎吋資料是前台員工提供的, 他們亦承認房間大小與房間現實不符, 所以預訂時要考慮清楚性價比方面確實很低, 房間壞了空調需要轉房時, 行李很多的情況下, 員工亦沒有任何協助, 整體感覺都不好, 不會再入住
Stayed 1 night in Dec 2018

8/10 Good

志文

Liked: Cleanliness, staff & service
適合商務出差的朋友。短暫的停留！！飯店翻新味道還沒散去。部分設施依然沒更新，還需要改進
一個商務出差
Stayed 1 night in Oct 2018

10/10 Excellent

LINGJHANG

很舒適的飯店
很棒的飯店
Stayed 1 night in Aug 2018

10/10 Excellent

LINGJHANG

很棒的飯店
很棒的飯店
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
可以加強可以加強可以加強可以加強可以加強可以加強可以加強可以加強可以加強可以加強可以加強可以加強可以加強
Stayed 1 night in Aug 2018

4/10 Poor

Chu chun

太老舊的飯店，隔音不良
Stayed 1 night in Aug 2018

8/10 Good

Yi-Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Randolph

Liked: Staff & service
Disliked: Cleanliness
房間太老舊 早餐不優
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
相當舒適的飯店
原本預定的是兩張單人床的雙人房，一入住是兩張大床，我跟朋友都超開心的，可以大字形的睡覺。飯店早餐相當豐盛，很不錯。
Stayed 2 nights in Jun 2018

6/10 Okay

Eric, Taipei

Disliked: Cleanliness, property conditions & facilities
Kindly amend things in your hotel
Check-in, I asked for the breakfast stubs. She told me that it is not included. I showed her my itinerary "includes breakfast". She do not know their product sold per customer. Breakfast should be in 1st floor.. 1st breakfast at 3rd floor then 2nd time moved at 1st floor.. very confusing. And the food are more in 1st floor compared to 3rd floor. I went to the fitness center 6th floor at 8 am... 6th-floor has no lights... went back around 9:30 am, still no lights. In other words, hotel directory and brochure are giving wrong information. I have a twin beds and I want to put it together. When I moved the other bed, under the bed is dusty.
Stayed 2 nights in Jun 2018

8/10 Good

Ma lee chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

飯店整體有點舊，大廳有種難以形容的味道，客房一進去有煙味，隔音不太好。 房間空間大，高樓層景觀還不錯

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
台中知名的老飯店,服務也很老化
下定時系統未給編號, 飯店員工很常間才找到我的訂房, 又花了很長時間才給鑰駛, 床太硬, 陽台燈不能自由關要等到11點後才自動關. 隔音差.
Stayed 1 night in Apr 2018

4/10 Poor

kacj66, hk

Disliked: Property conditions & facilities
可惜了一間好飯店
細看之前的評論，一二年就有遊客說飯店大廳臭臭的，結果一二年後問題竟沒都沒有任何的改善，表示經營者無心於客人，這個地方只有一次性的消費，根本很難『再』消費，大廳臭臭要改善真的有那麼難嗎？！客人入住的第一印像無美沒了，可是驚嚇到了！
Stayed 2 nights in Apr 2018

4/10 Poor

Chien Fu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
老飯店 面臨大危機
櫃檯接待人員專業程度不足 無法獨立完成解決問題 早餐整個混亂 餐點快被取完也沒補新品 品項少且口味待加強 房間雙人房由單人床墊拼湊 高低不同很難睡 浴廁清潔度不佳 吹風機未歸位 馬桶沒清潔到位 有毛髮殘留 房間電視喇叭故障 持續有破音出現

10/10 Excellent

kot, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
街中の高層ホテル
この広さで安いと思いました。 利便性も抜群。 ロビーはアンティーク家具が素敵でした！ セブンイレブンも近く、本当に言うことなしのベストなホテルです。
Stayed 1 night in Mar 2018

6/10 Okay

yi che

Disliked: Property conditions & facilities
家具老舊，健身設備無法使用
Stayed 1 night in Feb 2018
Response from JJ on 20 Feb 2018
很遺憾，我們的服務讓您感到不滿意，我們會儘力改善您所遭遇的問題。感謝您的寶貴意見。

6/10 Okay

IChin

Liked: Staff & service
Disliked: Cleanliness
冷氣關掉還很冷 被子不暖
Stayed 2 nights in Feb 2018
Response from JJ on 18 Feb 2018
很遺憾，我們的服務讓您感到不滿意，我們會儘力改善您所遭遇的問題。感謝您的寶貴意見。

8/10 Good

SHUHAN

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from JJ on 18 Feb 2018
很遺憾，我們的服務讓您感到不滿意，我們會儘力改善您所遭遇的問題。感謝您的寶貴意見。

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
差
一開始，飯店給標準床，但我們訂的是加大床。換房後，浴室還漏水，訂4人房但只有2人份的衛浴毛巾組。講了2次後，才送了，竟送來2張腳踏墊，而非衛浴毛巾組。以後不會訂了
Response from JJ on 18 Feb 2018
很遺憾，我們的服務讓您感到不滿意，我們會儘力改善您所遭遇的問題。感謝您的寶貴意見。