Free minibar, in-room safe, desk, blackout curtains
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Reviews of Hotel Royal Chihpen

4.5 out of 5
Hotel Royal Chihpen
No. 23, Lane 113, Long Chuien Road, Wen Chuien Village, Peinan Hsiang, Taimali, Taitung County

Reviews

9.0

Wonderful

Rating 10 - Excellent. 428 out of 727 reviews" "
Rating 8 - Good. 230 out of 727 reviews" "
Rating 6 - Okay. 47 out of 727 reviews" "
Rating 4 - Poor. 18 out of 727 reviews" "
Rating 2 - Terrible. 4 out of 727 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Guest Relationship Manager on 13 Apr 2024
Dear Robert,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from 顧客關係 on 6 Mar 2024
親愛的 Cathy 貴賓您好；感謝您的評分與回饋 歡迎您再次光臨敬祝 順心平安知本老爺酒店 敬啟

10/10 Excellent

Rong Hwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
vacation
Stayed 2 nights in Jan 2024
Response from Guest Relationship Manager on 21 Jan 2024
Dear Rong Hwei,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

10/10 Excellent

Margaret, QUINCY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relationship Manager on 8 Jan 2024
Dear Margaret,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

10/10 Excellent

YeeTsu

Stayed 2 nights in Dec 2023
Response from 顧客關係 on 21 Jan 2024
親愛的 YeeTsu 貴賓您好；感謝您的評分與回饋 歡迎您再次光臨敬祝 順心平安知本老爺酒店 敬啟

10/10 Excellent

James, Arcadia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. It may be 30 years old, the room was very nice and does not feel old. The hot spring soak tub in the room was wonderful. The buffet for dinner was ok. Enough choices of decent food. All staff were friendly and helpful. The property is on a steep hill so it isn’t as easy to walk down and up. But the hotel has shuttle to local attractions as well as the train station.
Response from Guest Relationship on 15 May 2023
Dear James, thank you for having a stay in Hotel Royal Chihpen. We are profoundly grateful to see you sharing your impressions and experiences from Hotel Royal Chihpen with other travellers. We appreciate all praise you gave, which is such a great honour for us. We look forward to seeing you again soon. Warm regards

10/10 Excellent

li gong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs at the Royal Chiben are very friendly, respectful and helpful. It is amazing that one of their front desk staff visited the most hotspring resorts in America and Asia and he is able clearly tell me the unique value of the Chiben hotspring and his hotel. his information makes me felt my selection of Chiben Royal Hotel is right.
Stayed 1 night in Apr 2023
Response from Guest Relationship on 9 May 2023
Dear li gong,Thank you for sharing your comment with us following your recent stay at Hotel Royal Chihpen.We are pleased to learn that you were satisfied with the hot spring and the overall service. We look forward to the pleasure of welcoming you back to the hotel again in the future.Yours sincerely,

10/10 Excellent

Yu Hsuan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for hot springs
Stayed 1 night in May 2023
Response from Guest Relationship on 9 May 2023
Dear Yu Hsuan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely

8/10 Good

YU DE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from 顧客關係 on 5 Apr 2023
親愛的 YU DE 貴賓您好；感謝您的評分與回饋 歡迎您再次光臨敬祝 順心平安知本老爺酒店 敬啟

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Royal chihpen
Absolutely amazing experience.
Stayed 2 nights in Mar 2023
Response from Guest Relationship Assistant Manager on 6 Mar 2023
Dear Tony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from 顧客關係 on 16 Jan 2023
親愛的貴賓您好；感謝您的評分與回饋 歡迎您再次光臨敬祝 順心平安知本老爺酒店 敬啟

10/10 Excellent

michael

10/10 Excellent

Yueh-Chi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much. Breakfast and dinner are included, which had a lot of choices and all delicious. We also enjoyed various activities, not to mention the hot spring facilities.
Response from Guest Relationship on 12 Jan 2023
Dear Yueh-Chi,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

4/10 Poor

Hsin-Yu

Liked: Amenities, property conditions & facilities
This is a family-oriented hotel. In other words, expecting plenty of kids running around and yelling everywhere (lobby, aisles, facilities, restaurants etc.) in the hotel. You can hear them even if you stay in your room. If you're looking for a quiet and relaxing vacation, avoid this place. If you're bringing kids, it's perfect.
Stayed 1 night in Jul 2022
Response from Guest Relationship Assistant Manager on 11 Aug 2022
Dear Hsin-Yu, thank you for having a stay in Hotel Royal Chihpen. We are sorry for what you have mentioned. Your suggestions are already noted and reviewed. We will try our best to make an improvement. Thanks for your feedback and we look forward to seeing you again soon. Warm regards

10/10 Excellent

Joseph I-Chieh

Stayed 1 night in Apr 2022
Response from 顧客關係 on 14 Apr 2022
親愛的 Joseph I-Chieh 貴賓您好； 謝謝您對知本老爺的支持與肯定! 歡迎您再次光臨~ 敬祝 順心平安 知本老爺酒店 敬啟

10/10 Excellent

Weichih

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good meal, great service and fantastic hot spring
Stayed 1 night in Jan 2022
Response from Guest Relationship on 4 Feb 2022
Dear Weichih, thank you for having a stay in Hotel Royal Chihpen. We are profoundly grateful to see you sharing your impressions and experiences from Hotel Royal Chihpen with other travellers. We appreciate all praise you gave, which is such a great honour for us. We look forward to seeing you again soon. Warm regards

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from 顧客關係Guest Relationship on 14 Jan 2022
親愛的 Anita 貴賓您好； 謝謝您對知本老爺的支持與肯定! 歡迎您再次光臨~ 敬祝 順心平安 知本老爺酒店 敬啟 Dear Anita, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

6/10 Okay

Peter

Liked: Cleanliness, room comfort
old but well kept
old but well kept a little under staffs with tons of guests so not a great hideouts buffet is fair
Stayed 1 night in Dec 2021
Response from Guest Relationship Assistant Manager on 5 Jan 2022
Dear Peter, thank you for having a stay in Hotel Royal Chihpen. We are sorry for what you have mentioned about the inadequate staffing. Your suggestions are already noted and reviewed. We will try our best to make an improvement. Thanks for your feedback and we look forward to seeing you again soon. Warm regards

8/10 Good

CHING-WEN

Liked: Cleanliness, staff & service, room comfort
Great resort style hotel located in Zhiben
Great resort style hotel located in Zhiben, Taitung, stayed 3 nights with buffet breakfast and dinner, overall great experience. Hotel property is old, suggest Management to consider renovating rooms in the near future. Parking is not great either, limited spots since there was no underground parking. Regarding food, overall buffet was alright. Dinner was mostly the same menu and breakfast changed more frequently. One night we decided to try the teppanyaki (had to pay cost difference of buffet) was much tastier than the buffet.
Stayed 3 nights in Dec 2021
Response from Guest Relationship Assistant Manager on 5 Jan 2022
Dear CHING-WEN, Thank you for sharing your comment with us following your recent stay at Hotel Royal Chihpen. We are pleased to learn that you were satisfied with the overall service. However, we are concerned regarding your feedback on the rooms, parking space and the buffet dinner. We are sorry for what you have mentioned and we have immediately conveyed your review to the concerned departments for the future improvement. We look forward to the pleasure of welcoming you back to the hotel again in the future. Yours sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and entertainment was excellent. It was a clean and luxurious hotel that provided multiple amenities. I would stay here again.
Stayed 2 nights in Oct 2020
Response from Guest Relationship Assistant Manager on 20 Feb 2021
Dear guest, thank you for having a stay in Hotel Royal Chihpen. We are profoundly grateful to see you sharing your impressions and experiences from Hotel Royal Chihpen with other travellers. We appreciate all praise you gave, which is such a great honour for us. We look forward to seeing you again soon. Warm regards

8/10 Good

Nancy

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from 顧客關係副理 on 28 Dec 2020
親愛的 Nancy 貴賓您好； 謝謝您對知本老爺的支持與肯定! 歡迎您再次光臨~ 敬祝 順心平安

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from 顧客關係經理 Guest Relationship Manager on 27 Oct 2020
親愛的貴賓您好； 謝謝您對知本老爺的支持! 歡迎您再次光臨~ 敬祝 順心平安

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2020
Response from 顧客關係副理 Guest Relationship Assistant Manager on 7 Oct 2020
親愛的貴賓您好； 謝謝您對知本老爺的支持與肯定! 歡迎您再次光臨~ 敬祝 順心平安 Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HappyTraveller
Stayed 1 night in Sep 2020
Response from Guest Relationship Assistant Manager 顧客關係副理 on 7 Oct 2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely 親愛的貴賓您好； 謝謝您對知本老爺的支持與肯定! 歡迎您再次光臨~ 敬祝 順心平安

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Staffs are friendly, warm and welcoming. Rooms are comfortable, clean and renovated. Thanks for giving us a nice stay experience.
Stayed 2 nights in Jun 2020
Response from Guest Relationship Assistant Manager on 21 Jun 2020
Dear guest, thank you for having a stay in Hotel Royal Chihpen. We are profoundly grateful to see you sharing your impressions and experiences from Hotel Royal Chihpen with other travellers. We appreciate all praise you gave, which is such a great honour for us. We look forward to seeing you again soon. Warm regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2020
Response from 顧客關係副理 on 8 May 2020
親愛的貴賓您好； 謝謝您對知本老爺的支持! 歡迎您再次光臨~ 敬祝 順心平安

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from 顧客關係副理Guest Relationship Assistant Manager on 3 Feb 2020
親愛的貴賓您好； 謝謝您對知本老爺的支持! 歡迎您再次光臨~ Dear guest, Thanks for your support!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Guest Relationship Assistant Manager on 4 Jan 2020
Dear Guest Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

10/10 Excellent

Jack&Rose, Berryessa, CA, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, kindness, wonderful, 6 stars, definitely come again.
Stayed 2 nights in Nov 2019
Response from Guest Relationship Assistant Manager on 21 Nov 2019
Dear Jack&Rose, thank you for having a stay in Hotel Royal Chihpen. We are profoundly grateful to see you sharing your impressions and experiences from Hotel Royal Chihpen with other travellers. We appreciate all praise you gave, which is such a great honour for us. We look forward to seeing you again soon. Warm regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lapses in service quality. Lobby bar food was poor
The good: Large property in secluded mountainous hot springs area. Some rooms are newly renovated and very nice. Excellent breakfast buffet. Charming nightly indigenous tribal dance performances (repeats every three days). A variety of hot spring pools to choose from: male-only, female-only, mixed. Free parking. The bad: Service quality could be better. When we checked in we were given rooms facing the parking lot; we requested room changes and the front desk receptionist who helped us was sullen and unfriendly. He made us feel as if we were bothering him. There are three restaurants but all of them close at 9 pm - the only food available after then is at the lobby "bar". This lobby "bar" was understaffed and the food underwhelming. The pizza was literally a microwave pizza, the fried chicken cold and chewy. The waitresses seemed untrained - we were not given eating utensils even after the food arrived! To any hotel management who might read this: The unfriendly receptionist was the man who was working the front desk when we checked-in on Oct. 21 at 7:30 pm.
Stayed 2 nights in Oct 2019
Response from Guest Relationship Assistant Manager on 21 Nov 2019
Dear guest, thank you for having a stay in Hotel Royal Chihpen. We are sorry for what you have mentioned. Your suggestions are already noted and reviewed. We would like to apologize for the inappropriate attitude of the receptionist. We commit you to make an improvement. Thanks for your feedback and we look forward to seeing you again soon. Warm regards

10/10 Excellent

HSIN-CHIEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and memory
Amazing experience for the family trip. Nice hot spring, friendly staff, comfortable environment, cozy room and great breakfast. I’ll be there again for sure
Stayed 1 night in Oct 2019
Response from Guest Relationship Assistant Manager on 20 Oct 2019
Dear HSIN-CHIEH, thank you for having a stay in Hotel Royal Chihpen. We are profoundly grateful to see you sharing your impressions and experiences from Hotel Royal Chihpen with other travellers. We appreciate all praise you gave, which is such a great honour for us. We look forward to seeing you again soon. Warm regards

10/10 Excellent

Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel good
Stayed 1 night in Sep 2019
Response from Guest Relationship Assistant Manager on 27 Sept 2019
Dear Fung, Thanks for staying with us. We appreciate your feedback!

8/10 Good

King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Guest Relationship Assistant Manager on 4 Jul 2019
Dear King Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Anders

Liked: Staff & service, room comfort
Stayed 1 night in May 2019
Response from Guest Relationship Assistant Manager on 20 May 2019
Dear Anders, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an excellent experience.
Stayed 1 night in Apr 2019
Response from Guest Relationship Assistant Manager on 13 Jun 2019
Dear Eric, thank you for having a stay in Hotel Royal Chihpen. We are profoundly grateful to see you sharing your impressions and experiences from Hotel Royal Chihpen with other travellers.. We look forward to seeing you again soon. Warm regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the quality of the hot springs, all the activities offered by the hotels, especially the aboriginal dance show!
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

Leslie H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Many different hot springs and was not able to try every one as we only stayed one night. Recommend staying at least 2 nights to enjoy all the amenities. Nothing to eat within 20 min walking distance so you have to eat at the restaurants in the hotel unless you have a car. Great aboriginal performance.
Stayed 1 night in Feb 2019

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from Reservation on 11 Apr 2018
Dear guest, Many thanks for your selection to have a holiday at Hotel Royal Chihpen and your recommendation will be the momentum of all of us. We also wish our hotel facilities and service will be satisfied by all our customers in the future. We wish your next visit in the near future and let us have the chance to serve you again. Thank you!

10/10 Excellent

Ming-cheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from 客戶服務組 on 11 Apr 2018
貴賓您好 十分感謝您給予我們寶貴的意見，您的不吝賜教是我們往前進步的原動力，再次的感謝您的說明，並期待您的再度光臨，繼續給予我們支持與愛護，期待您的再訪!

10/10 Excellent

I Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 客戶服務組 on 11 Apr 2018
貴賓您好 十分感謝您給予我們寶貴的意見，您的不吝賜教是我們往前進步的原動力，再次的感謝您的說明，並期待您的再度光臨，繼續給予我們支持與愛護，期待您的再訪!

6/10 Okay

Alain, Berlin, Germany

Liked: Cleanliness, staff & service, room comfort
somewhat disinterested
1. All hot spring facilities are somewhat outdated and not clean. 2. Hotel is located in an extremely isolated area. Without transportation...you have nowhere to go. 3. Many Taiwanese and especially those Chinese tourists were spitting in the hot spring spa areas just everywhere they go. It is disgusting.
Stayed 3 nights in Jan 2018
Response from 客戶服務組 on 13 Feb 2018
Dear guest, Unfortunately, our service makes you dissatisfied and we will do our best to improve the problems you are experiencing. Thanks for your comments.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
Response from Hotel Royal Chiao Hsi Spa on 26 Dec 2017
貴賓您好 十分感謝您給予我們寶貴的評論，您的不吝賜教是我們往前進步的原動力，再次的感謝您的說明，並期待您的再度光臨，繼續給予我們支持與愛護，期待您的再訪!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Hotel Royal Chiao Hsi Spa on 26 Dec 2017
貴賓您好 十分感謝您給予我們寶貴的評論，您的不吝賜教是我們往前進步的原動力，再次的感謝您的說明，並期待您的再度光臨，繼續給予我們支持與愛護，期待您的再訪!

10/10 Excellent

Daphne, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hot spring pools
The guest room are just upgraded with very good design. It's comfortable and clean. For serious hot spring lovers, Hotel Royal Chihpen is a good destination. The hot spring pools are clean and highly concentrated.
Stayed 1 night in Nov 2017
Response from 客戶服務組 on 17 Nov 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a very good stay for the area. The outdoor hot springs are good although a bit small and can get crowded if even 5 guys or girls happen to go at the same time. The rooms are very clean, nicely organized and beautifully designed. Having your own hot spring bath in your room is awesome although the layout could improve for more comfortable soaking design. Everything else about the room is above expectations. The staff are very friendly and willing to answer your questions with enthusiasm. A lot of nice subtle perks about this place such as built in library in the lobby or the many different activities they provide. Overall I would say this is a very nice Hotel that certainly stays within the 5-Star Hotel range.
Stayed 1 night in Nov 2017
Response from 客戶服務組 on 18 Nov 2017
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kevin Chi-Jen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Hotel Royal Chiao Hsi Spa on 3 Nov 2017
貴賓您好 十分感謝您給予我們寶貴的意見，您的不吝賜教是我們往前進步的原動力，再次的感謝您的說明，並期待您的再度光臨，繼續給予我們支持與愛護，期待您的再訪!

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot spring paradise
I have stayed in Royal chihpen hotel many times in the past when my parents lived in Taitung. Since then it has been more than a decade passed. I finally had a chance to revisit during my recent short trip to Taitung. My experience this time is just as good as I remembered and the hotel is as nice is it first opened. The staffs were extremely helpful and friendly. I invited a few friends to the bugfet dinner at the hotel, we received an additional free dinner because of the Mother's Day month. The food was delicious and fresh especially the sashimi were the best I had during my trip. My petite spa massage therapist gave me the best deep tissue massage I have had in a long time. The Chinese painting liked Mountain View off my balcony was breathtaking. I enjoyed the most the in the room private Hot Spring bath. It was a perfect way to wrap up my short visit of Taitung. A Hot Spring paradise experienced indeed !