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Reviews of Hotel Ryu Resort and Spa

3.5 out of 5
Hotel Ryu Resort and Spa
892-11 Arabuchi, Shokawa, Takayama, Gifu

Reviews

8.6

Excellent

Rating 10 - Excellent. 55 out of 129 reviews" "
Rating 8 - Good. 58 out of 129 reviews" "
Rating 6 - Okay. 10 out of 129 reviews" "
Rating 4 - Poor. 2 out of 129 reviews" "
Rating 2 - Terrible. 4 out of 129 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yuk chun Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area with nice meals and friendly staffs
Stayed 1 night in Jul 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable night stay
Upon arrival to the hotel, staff were patiently waiting at the entrance building, greeting guests and go all the way to our car at the car park to help with the bags. The hotel has good English speaking staff. This makes our stay even more pleasant as the staff was able to explain the Japanese meals in details during dinner. The room was comfortable for a night stay. Although the onsen is quite small, it was still comfortable for a good hot bath during a cold winter night.
Stayed 1 night in Jan 2020
Response from Ryu resort and Spa on 23 Feb 2020
Thank you for staying at Ryu resort and Spa. We are happy that you are satisfied with staff, meal, and hot spring. We always try to do our best for the guests. Please feel free to contact us if you have any request. It would be great if we can meet again in the near future.

10/10 Excellent

Ka Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staffs!
The hotel is lovely. The staff is nice and friendly! This is an excellent experience!
Stayed 2 nights in Dec 2019
Response from Ryu resort and Spa on 23 Feb 2020
Thank you for staying at Ryu resort and Spa. We are happy that you are satisfied with service and meal. Please feel free to contact us if you have any request. It would be great if we can meet again in the near future.

10/10 Excellent

GODFREY SIU SUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful get away at Ryu Resort and Spa
Very good service from reception to dining restaurant staff, all very helpful and friendly. The room is cozy and very clean. Would come back to stay here again.
Stayed 3 nights in Dec 2019
Response from Ryu Resort and Spa on 23 Feb 2020
Thank you for staying at Ryu Resort and Spa. We are really happy that you were satified with service of staff and room. We always try to do our best for the guests. We are looking forward to see you again in the near future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Old interior
Stayed 1 night in Oct 2019
Response from Eri Kanamori on 28 Feb 2020
Hello, Thank you for sharing you experience! We have been done with renovation of unit bath the end of last year, and we keep working on renewing hotel facilities. If you have an opportunity to visit Japan next time, we would like you to stay again. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly, they make you feel at home. The place is somewhere in the mountains. It is peaceful and quiet. A good place to relax especially in the open area hotspring.
Stayed 1 night in Jul 2019

8/10 Good

Helmut, Berlin

Liked: Cleanliness, staff & service, room comfort
Mixed feelings
This is a good resort for winter skiers. It has a very good Onsen. In autumn there is little to do. The hotel does not even have a coffee shop. The neighbourhood is deserted with no restaurants close by and only a couple within 5 km. Dinner is Japanese very good with a variety of menus for 3 days running. Would go there again if there was snow.
Stayed 3 nights in Oct 2018

8/10 Good

Ryan Wai Nok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hida beef under snow!
Staff was very friendly to check where we were so that we wouldn’t miss our delicious dinner. Hida beef was magnificent & also the rest of the food (served in the format of half buffet). Located in the middle of a mountain in Takayama, so if you prefer the quietness, you should spend somet time here! And we were lucky enough to still see snow falling down

8/10 Good

YEE KA FIONA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, Clean and very nice and and polite staff.
Stayed 1 night in Jan 2018

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room - big enough for three people Hot spring - not a very big pool, indoor with a hillview Staff - helpful, they help with your luggage back and forth to the car Location - a bit far from the city, approx. 45mins drive from Takayama city
Stayed 1 night in Dec 2017

10/10 Excellent

Gary, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100 pct natural onsen is the selling point.
Friendly and English-speaking staff make you stay pleasant.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey but great stay, very friendly staff
Dinner was great, staff was very friendly. Pricey though.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Vicki, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
A very good hotel to choose if you are driving to Takayama! Its in the mountain area which gives you a different feel of the area from Takayama/Shirakawago The breakfast served is good and hotel staff are very friendly! Ask them for nearby food recommendations, they helped direct me to a small homey restaurant that was my best meal in Japan! The onsen is true to picture as well! Very beautiful

8/10 Good

warisara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic onsen and stay
Maya and all staff are fantastic. The onsen facility is one of the best with 100% natural mineral water. Local dining experience is unforgettable. Hotel room is very clean and well-taken care of. Highly recommended if you go visit unesco glassho house at shirakawago and Bokka farm.

4/10 Poor

michelle, qc

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Cruise ship sized T&B. Commendable service!
The room itself is actually quite comfortable. However, the ensuite is ridiculously small compared to the room. It is really the size of the bathrooms in cruise ships, whereas the rooms are big enough to have 2 single western beds plus a tatami mat area which fits both a futon bed and tables and chairs comfortably. The room and ensuite could have been better planned. Pillows were extremely hard and uncomfortable. The faucet knobs are also quite grimy, considering that this hotel is in Japan. Service is great though (many thanks to Maya for being so patient with my parents' requests). Dining crew was really attentive! I did wish there were more food choices rather than just kaiseki meals and the same limited-choices of buffet daily.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing onsen and dinner. Very quiet as it is deep into the forest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax resort among forest
It's located at middle of a forest air is fresh and lots of trees and grass But it is far away from town and not convenient to go out for restaurants Staff are very helpful and polite and quite many staff speak good English

10/10 Excellent

Tim yi, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent a night at this amazing hotel. Peaceful place surrounding by trees and mountain. Friendly staff and good food.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

EW, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok but too far out
Nice place to stay in but too far out from Takayama.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Service and a Great Experience
The star attraction of my stay was the lovely staff who were all very polite (of course) and eager to help. Though it is in a fairly remote area, I can imagine how beautiful it would be in fall and winter, when there are autumn leaves and snow covered hills. You also get to see wild raccoons (and more) wandering around the area. The food was great, a mix of kaiseki (set meals) and a small buffet (tempura veggies/miso soup/rice/drinks). My group had a few dietary restrictions and they were able to accommodate us. The rooms were simple, with ensuite baths and toilets, but the onsen (though small) was fairly modern and well equipped. They provided cleanser, toner, lotion and soaps. It's about an hour's drive to takayama city, and great for couples looking for a quiet getaway.

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Not much to look at from the outside but the service and hotel is actually fantastic. Really lovely from the moment we arrived, they could not have been more helpful. The food is great, there is lots of nature nearby and if you go in the winter when there is snow, it has an added bonus. Great place and really made our whole trip...

8/10 Good

Shirley, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room package I got included dinner and breakfast, which were totally beyond my expectation. Both food and service were worth the price. Highly recommend for people to stay and enjoy the night before heading out to Shirakawa.

8/10 Good

Hien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Ryu Resort is a very nice location, <1hr away from Shirakawago. It was enough snow that weekend that we were able to use the sleds from hotels for our kids play on the slope near the hotel. It was one of the best sled rides my kids had. We did have a great time. The food was delicious too. I highly recommended for a weekend getaway

8/10 Good

Siu Han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dennis, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6****** Resort
Secluded in the mountains, great for family time. Had a great room with a view of surrounding forests and was great to wake up to light snowfall and having whiteness all around. Minimal staff but very efficient, ever so polite and attentive and always there when needed. Sumptuous Kaiseki dinner with mouth-watering Hida Beef (grade 5). Own source of Hot spring pools which supposedly non-recycled natural water. Last but not least free return transfer between Takayama station to resort .... I would Highly recommend and would definitely be back.

10/10 Excellent

Kah Mun, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Made us feel at home. Food is awesome. The onsen facility is wonderful. The boss is very friendly and also recommended us a nice restaurant at Takayama. Place is perfect for relaxing and family bonding.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and tidy hotel with good service
Quiet and tidy hotel with good service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen with the smell of the forest
Very friendly service. Nice onsen with the smell of the forest, very relaxing.

10/10 Excellent

ミスズ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

JUN

Travelled with family
Liked: Cleanliness, staff & service, amenities
従業員の応対が良かった。
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋は快適、ホテル自体も清潔、非常に良い滞在でした。また利用します。
Stayed 1 night in Feb 2023

8/10 Good

Kaori

Stayed 1 night in Feb 2023

10/10 Excellent

かずひこ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供とスキー旅行で宿泊させてもらいました。料理がとても美味しかったです。また次回も是非使わせて頂きたいと思います。

8/10 Good

Mayumi

Disliked: Staff & service
テラスからフロント方向。夕暮れからのライトアップ。
Stayed 1 night in Aug 2022

8/10 Good

まさと

Stayed 1 night in Feb 2022

10/10 Excellent

TAKASHI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適に過ごせました
景色もよく、食事も美味しく、温泉も気持ち良くて非常に快適でした。また来年も使わせてもらいます。
Stayed 1 night in Feb 2020
Response from 金森　瑛里 on 1 Mar 2020
ご宿泊、誠にありがとうございました。 このようなお言葉をいただけまして、大変嬉しく拝読いたしました。夏は涼しくて新緑も大変綺麗です。 次回はよりご満足いただけますよう一同精進してまいりますので、引き続きのご愛顧、どうぞよろしくお願い申し上げます。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Eri Kanamori on 28 Feb 2020
Hello, Anonymous Thank you for staying with us! We are happy that you gave us 4 stars. But we strive for 5, we will make further effort in providing better service. Thanks again,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Eri Kanamori on 28 Feb 2020
HI, Anonymous Thank you for reviewing your stay with us! It's great to hear that you gave us 5. We hope to see you again very soon!

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Ryu resort and Spa on 23 Feb 2020
Thank you for staying at Ryu resort and Spa. We are happy that you are satisfied with your stay. Please feel free to cotact us if you have any request. It would be great if we can meet again in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は綺麗でお風呂も広くとても良かった。 朝の食事はバイキング形式で好きなものを食べれてとても良かった。
Stayed 1 night in Feb 2020
Response from 龍リゾート＆スパ on 25 Feb 2020
先日はご宿泊頂きありがとうございました。 身に余るお言葉を頂戴し恐縮です。 温泉・客室・食事につきまして、ご満足頂けたようで大変うれしく思います。 当ホテル自慢の100％源泉かけ流し温泉は、消毒や循環を一切せず、地下1300mより湧出た温泉の成分そのままを肌で感じて頂けます。 今後も多くの方に選ばれるホテルになるようスタッフ一同精進致します。 お客様の又のご来館を心よりお待ち申し上げます。

8/10 Good

Tsukasa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from 龍リゾート＆スパ on 23 Feb 2020
先日はご宿泊頂き、誠にありがとうございました。 ご滞在にご満足いただけておりましたら、 スタッフ一同光栄でございます。 何かお気づきの点やご要望などございましたら、 お気軽にお申し付けくださいませ。 またお目にかかれます日を心より楽しみにお待ちしております。

8/10 Good

Kitty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Ryu resort and Spa on 23 Feb 2020
Thank you for staying at Ryu resort and Spa. We are happy that you are satisfied with a stay. Please feel free to contact us if you have any request. It would be great if we can meet again in the near future.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工服務十分好，酒店食物質素一流，房間整潔 性價比十分高，落雪時周邊環境十分美麗，一定會再嚟，總結，十分滿意
Stayed 3 nights in Dec 2019
Response from Eri Kanamori on 28 Feb 2020
Hello, Anonymous Thank you for your time to share your feedback! As we strive for 5, it's great to hear that you enjoyed onsen, spacious rooms and dinner. We cannot wait to see you again. Thanks again,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店員工服務親切，可惜酒店欠缺運動房間
Stayed 3 nights in Nov 2019
Response from Eri Kanamori on 28 Feb 2020
Hi, Anonymous Thank you for sharing your recent experience at Ryu Resort & Spa. We are happy to hear that you loved service staff, but we are so sorry that we do not have sports gym in hotel. If you could visit here next time, try table tennis at hotel or skiing close to hotel. They have rental service as well, so you don't need to bring lots of items for that. We hope to see you again! Kind regards,