2/10 糟糕
Choua V.
2025 年 5 月 13 日
不满意：清洁度
Not acceptable
Overall, I’m dissatisfied and disappointed with our stay from May 1–6, 2025. When we arrived, a car was parked in the driveway. We called the host and found out someone lives in the guest house—something not disclosed in the listing.We booked this home largely because it advertised a private pool, which was important for our family of five children. Unfortunately, the pool was dirty and green with visible algae. I contacted the host, Noah, who said the pool service had recently come, but it clearly wasn’t clean. I offered to send photos; he declined. A technician came but left quickly, and the pool remained unusable throughout our stay.The patio screens were torn, so we couldn’t enjoy the outdoor space at night due to bugs. We also had to leave the property several times for a family funeral and were hoping to return to a clean and relaxing environment—unfortunately, that didn’t happen.The house inside was okay but not “upscale” as advertised. Pillows were flat, and the top bunk beds were unstable and unsafe for kids. The neighborhood was quiet, which was one of the few positives.I reached out to Noah before and after checkout requesting a partial refund. He said he’d work on a solution but it has been almost week with no solution.
Choua V.
2025 年 5 月入住 5 晚