Telford Telford Shopping Centre Hotels

"Great facilities. Refurb on whilst we were staying but staff didn't really go the extra mile to mitigate the changes lots of hassle on check in. Asked for an invoice for business expenses as need VAT one. Hotel said they can't provide this despite the fact I have one from another Holiday Inn I stayed at 3 days ago on the same trip (also booked through Hotels.com). Asked for a credit card for room security expenses in case of damage - again the earlier Holiday Inn from the same trip didn't need this so seems to be different protocols between hotels in the chain? Hotel were also complicated about using pool. Can't use it after check out and this wasn't communicated on check in so worth being aware of this limitation. They did extend check out to allow this so resolved in the end but worth being aware of. "

"Room was clean, could do with improvement bathroom door at the bottom was a bit rotted, shower cubicle was a bit grubby, but overall no complaints, bar was lovely and clean, had a drink was a bit pricey, but that’s hotels for you, overall an enjoyable stay, staff were very friendly and helpful."

"Bed linen had cug burns in bathroom taps were very lime scaled up. Shower curtain was mouldy."

"Hotel was nice, we really enjoyed the pool and the rooms. We did find that the what in the shower kept going hot and cold but not the end of the world. However something in the room made my partner have an allergic reaction so I'd you have allergies it might be worth bringing up in case it's a pet friendly room"

"Clean room, usual tea/coffee tray. Very high bath though, not really suitable for anyone with mobility problems. Food in the pub was good and all the staff were lovely."

"Trundle for a bed unacceptable "

"Outstanding! Comfortable, clean, and quiet! Breakfast was outstanding! "

"Clean room, warm. Spacious bathroom, Shower very powerful, water hot. Bed and pillows comfortable. Staff welcoming and helpful."

"All very good and helpful over the two days "