Santa Rosa de Cabal Termales - Balneario Santa Rosa de Cabal Hotels

"Beautiful place and friendly staff"

"Want your vacation ruined — this is the place for you! I am absolutely seething with fury after my experience at this so-called hotel. If there were a way to give this place negative stars, I would do it without hesitation. From the moment we arrived, it was a complete disaster. We arrived with a confirmed booking, tired and expecting a smooth check-in, only to be told — with shocking indifference — that they “couldn’t find” our reservation. No apology, no urgency, no accountability. Just shrugs. What followed was hours of our time completely wasted while they did absolutely nothing meaningful to fix their mistake. Instead of taking responsibility, they pushed us out the door by calling a cab (which, by the way, they did NOT pay for), and sent us to some “friend’s hotel” as if that was an acceptable solution. It wasn’t. Not even close. The place they sent us to was beyond unacceptable — it was honestly disgusting. The room had no window, no fridge, no AC. The fan was filthy, clearly never cleaned, just blowing around stale, foul air. The smell in the room was unbearable — thick, suffocating, and impossible to ignore. The bathroom? Even worse. There was someone else’s hair in there, no proper ventilation, and to make it even more absurd, there’s a literal window from the tiny bathroom straight into the bedroom. So if someone uses the bathroom (and yes, let’s be real), everything — sound, smell, all of it — goes directly into the sleeping area. Zero privacy. Zero hygiene."

"Excellent place to stay. Staff was extremely helpful and were eager to go the extra mile to take care of us."

"We liked the location, not far from the termales. It's a nice big place with lots of beds and a private parking area. It's good for a big group of family or friends. A negative was that there were a few cockroaches, and some boxes sitting in the living room. It seemed like maybe no one had rented it for a while. When we stayed, two of the rooms were inaccessible to us because of construction. We didn't know this ahead of time. Also, the key to the outdoor seating and recreation area was not given to us until we were about to leave. Finally, we didn't realize there were no towels. However, the host responded quickly to our request with emergency towels, which we appreciated. Bottom line: ask questions about the details before you book. With better communication, it can be a nice place to stay. "

"Nice place and f you’re looking for peace and quiet."

"Great service. "