Dining
Check availability

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
10700 Emmett F Lowry Expy, Texas City, TX

Reviews

7.4

Good

Rating 10 - Excellent. 249 out of 739 reviews" "
Rating 8 - Good. 242 out of 739 reviews" "
Rating 6 - Okay. 101 out of 739 reviews" "
Rating 4 - Poor. 70 out of 739 reviews" "
Rating 2 - Terrible. 77 out of 739 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
It’s an okay place
Stayed 1 night in May 2024

2/10 Terrible

Janet

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst establishment I have ever stayed in the bath tub had mildew all around it the bed sheets were dirty as if they just pulled covers over previous party the refrigerator had mold in it the blanket was dirty I did take pictures
Stayed 1 night in Apr 2024

6/10 Okay

Doris

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mold around bath tub. Also did not have any coffee for the morning in breakfast area.
Stayed 1 night in Apr 2024

6/10 Okay

Edward, Temple

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was very lacking.
Stayed 1 night in Feb 2024

4/10 Poor

Avia

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The rooms were poorly cleaned, the phones didn't work and it was no remote for the TV. Apple pay did not work.
Stayed 1 night in Apr 2024

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from gm on 27 Apr 2024
Dear Eddie, Thank you for taking the time and give your feedback on your stay. My team and I are happy to hear that you enjoyed your stay. Looking forward to seeing you again.

10/10 Excellent

Teresa, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Apr 2024
Response from gm on 27 Apr 2024
Dear Teresa,Thank you for taking the time to write a review and give your feedback. My team and I are happy to hear that you enjoyed your stay. Looking forward to you staying with us again.

10/10 Excellent

Edna

Stayed 1 night in Apr 2024

6/10 Okay

Francis

Stayed 1 night in Apr 2024

2/10 Terrible

Aubrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty/blood stains on pillow and blanket/elevator door was erratic/smelled horrible
Stayed 1 night in Apr 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a decent place but not clean at all
Stayed 4 nights in Mar 2024

2/10 Terrible

Sarah

Travelled with family
Disliked: Staff & service, property conditions & facilities
We did not stay here. It was extremely unsanitary and concerning. The towels were unwashed. It reeked of vomit. The pool looked like sewage water. The drain of the bathtub was backed up with rust and hair. I still had to pay for the night even though I came and left
Stayed 4 nights in Mar 2024

2/10 Terrible

Aron

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were dirty, it smelled like cigarettes and someone tried covering the smell with cologne. There is water damage on the ceilings and the walls. We asked for a refund but they offered two other rooms. When we checked the beds in the other room there was hair food crumbs and dirt under the sheets and urine stains on the mattress. We left the Comfort inn and went across the street and stayed in the Best Western.
Stayed 1 night in Mar 2024

4/10 Poor

Justin

Travelled with family
Disliked: Amenities, property conditions & facilities
Elevator broken, pool out of order, ac in the first room out of order…not what I paid for. Glad I’m only staying a night
Stayed 1 night in Mar 2024

6/10 Okay

Efrain

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel was decent for a one night stay, but it looks run down. The door hinges were rusty, as were the lamps and parts of the shower. The shower didn’t have a liner, and the bathroom itself looked dingy. There was random dust and hair in the room. Also, the ceiling had a broken area. Breakfast was a disappointment. The breakfast area was nice and clean, but there was very little variety (cereal, yogurt, waffle maker, and Jimmy Dean sandwiches. There was also OJ and coffee). Pros: the bed was comfy, the AC worked great, and the price wasn’t bad for a one night stay.
Stayed 1 night in Feb 2024

4/10 Poor

Zulema

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sheets and comforter were stained with brown stuff.. When asked for new sheets and comforter was sent sheets only. The employee didn't understand what the comforter was. Appeared not to understand what I said. The towels were not changed the next day. Continental breakfast was "Do it yourself" breakfast and granola bars. Bring your sheets, towels, and Breakfast. Will not stay there again.
Stayed 2 nights in Feb 2024

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities, room comfort
Choose one of the other hotels nearby.
The check-in staff were friendly and efficient. From that point on, everything went drastically downhill. On the way to our room, we noticed the indoor pool had a “Pool Out of Order” sign on the door. The hotel itself was very shabby. As soon as we got into our room, we could see that our window frame was broken to the point that if you pushed on it slightly, the frame came away from the sill completely. There was no hot water so bathing was in lukewarm water. But you wouldn’t want to spend much time in there anyway because of the black mold in the tub. There wasn’t any extra pillows or blankets in the room. It actually may have been the worst hotel I can remember visiting.
Stayed 1 night in Feb 2024

10/10 Excellent

gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice night stay on way to Galveston cruise
Stayed 1 night in Jan 2024

4/10 Poor

Kris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Richard

Stayed 1 night in Jan 2024

2/10 Terrible

JANET

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people were friendly. The hotel was not good. Very out dated. I'm sorry I didn't take pictures.
Stayed 2 nights in Jan 2024

2/10 Terrible

Joshua

Travelled with family
1st room was dirty. 2nd room had a roach
Stayed 1 night in Dec 2023

6/10 Okay

Angela

Travelled with family
Disliked: Cleanliness
Great Staff
The employees are awesome and very helpful. The hotel could definitely work on its cleanliness, the bathtub shower needed a good scrub and some tilex.
Stayed 2 nights in Dec 2023

4/10 Poor

Krista

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

ANDREA LENNON JUSTIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional service received
Stayed 8 nights in Nov 2023

6/10 Okay

Roger

Travelled with family
Liked: Amenities, property conditions & facilities
Like the area because close to family. House keeping did not have room ready to are satisfaction . Maybe we would stay there again . But not for sure.
Stayed 3 nights in Nov 2023

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tub
Tub needs resurfacing to cleaner and all the water do not drain completely out.
Stayed 2 nights in Nov 2023

6/10 Okay

Brea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I have stayed at many Comfort Suites and had a pleasurable experience. The staff was very nice and attentive; however the condition and cleanliness of the hotel is rundown. There was an odd smell in the room.
Stayed 2 nights in Nov 2023

6/10 Okay

Gail

They had roaches
Stayed 1 night in Nov 2023

6/10 Okay

Gary

Travelled with family
Not very clean and breakfast wasn’t good at all
Stayed 1 night in Oct 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great!
Stayed 1 night in Oct 2023

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, expectations were met. Only grievance was my room had no remote for the TV. Other than that, room was clean and tidy.
Stayed 1 night in Oct 2023

8/10 Good

Billy

Liked: Staff & service, room comfort
Adequate place to stay.
Staff was excellent. The air conditioning in the first room we were given was not working at all, and the clerk quickly found us another room. All desk employees were friendly and provided good service. Motel condition could have been better ... but I've stayed in a lot worse. Breakfast was satisfactory but I would not book the room based on the breakfast ... frozen breakfast sandwiches and waffles with some pastries.
Stayed 1 night in Sep 2023

2/10 Terrible

Cynthia

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The whole building smelled terrible, and their was mold in the shower and hairs in the pillows and all over the bathroom. Shower was clogged. This place should be close down.
Stayed 1 night in Sep 2023
Response from gm on 6 Oct 2023
Dear Cynthia,Thank you for taking the time to write a review. We apologize for any issues faced during your stay. We will look to better from it for the future.

6/10 Okay

Pamela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean
This is a friendly and clean budget hotel. Our bathroom door hinge didn't work well. You had to lift the door to get it to close. The hotel was out of bar soap and the rooms did not have hair dryers. I would stay here again because the staff did the very best with what they had and the entire hotel was clean.
Stayed 1 night in Sep 2023
Response from gm on 6 Oct 2023
Dear Pamela,Thank you for taking the time to write a review. We apologize for any issues faced during your stay. We will look to better from it for the future.

6/10 Okay

Samarrah

Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2023

8/10 Good

Melissa

Travelled with family
Liked: Staff & service
Got wayer and decent location yo Galveston. Not the cleanist place I've stayed.
Stayed 1 night in Sep 2023
Response from gm on 6 Oct 2023
Dear Melissa,Thank you for taking the time to write a review. We apologize for any issues faced during your stay. We will look to better from it for the future.

2/10 Terrible

evelyn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had no sheets on the bed and the phone was broke lights didnt work. I wwnt to desk requested another room the new room had no clean towels and a dirty mirror the drawers to put your clothes stinked like mildew.
Stayed 1 night in Sep 2023

2/10 Terrible

Cathy

Stayed 1 night in Aug 2023
Response from gm on 6 Oct 2023
Dear Cathy,Thank you for taking the time to write a review. We apologize for any issues faced during your stay. We will look to better from it for the future.

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This was one of the dirtiest hotels we've stayed in. Trash in elevators, walls smeared with mysterious stains, and the rooms had a very musty smell. It was gross enough, I wrote a review, which I rarely do.
Stayed 1 night in Jul 2023
Response from gm on 6 Oct 2023
Dear Shawn,Thank you for taking the time to write a review. We apologize for any issues faced during your stay. We will look to better from it for the future.

2/10 Terrible

Nicole

Disliked: Cleanliness
Stayed 2 nights in Aug 2023
Response from gm on 6 Oct 2023
Dear Nicole,Thank you for taking the time to write a review. We apologize for any issues faced during your stay. We will look to better from it for the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truck stolen from parking lot. Hotel staff was not helpful, Didn’t care.
Stayed 1 night in Aug 2023

10/10 Excellent

Christina

Liked: Staff & service, property conditions & facilities, room comfort
Nice stay, needs a deep cleaning
Lobby entrance smelled musty, bottom of curtains in room had black on them (not like mold, I don't think...just need washed), where the shower and tub meet needs cleaned with bleach, black in corners. Other than that, my stay was great, everything was stocked and working properly and was quiet.
Stayed 1 night in Aug 2023
Response from gm on 22 Sept 2023
Dear Christina, Thank you for taking the time to give us your feedback on your stay. My team and I happy to see that you enjoyed your stay here. We are sorry for the Trouble faced during your stay. We will look to better from it to make it a better stay next time. Looking forward to having you with us in the future.

10/10 Excellent

Araceli

Stayed 3 nights in Aug 2023
Response from gm on 22 Sept 2023
Dear Araceli,Thank you for taking the time to give us your feedback on your stay. My team and I happy to see that you enjoyed your stay here. Looking forward to having you with us in the future.

10/10 Excellent

Antoinette

Stayed 1 night in Jul 2023
Response from gm on 22 Sept 2023
Dear Antoinette, Thank you for taking the time to give us your feedback on your stay. My team and I happy to see that you enjoyed your stay here. Looking forward to having you with us in the future.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from gm on 22 Sept 2023
Dear Roberto, Thank you for taking the time to give us your feedback. My team and I are happy to see that you enjoyed your stay with us. Looking forward to having you again with us in the future.

10/10 Excellent

Robert F.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time with family, will have to get use to the bed not being made each day. Sighs of the times I guess.
Stayed 2 nights in Jul 2023
Response from gm on 22 Sept 2023
Dear Robert,Thank you for taking the time to write a review and give us your feedback. My team and I are happy to hear that your enjoyed your stay with us. Looking forward to having your with us in the future.

4/10 Poor

MIGUEL

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
It was dirty, smells humid and old, didn't have warm sheet covers. We couldn't sleep well, could hear everything from the hallways and people slamming doors.
Stayed 1 night in Jul 2023
Response from gm on 22 Sept 2023
Dear Miguel,Thank you for writing a review. We are sorry for the inconvenience with the noise during your stay. We will take your review into consideration and see what we can better from it.

6/10 Okay

Maricela

Rusty lamps. Paint peeling off.
Stayed 1 night in Jul 2023
Response from gm on 22 Sept 2023
Dear Maricela,Thank you for writing a review. We would like to apologize for the poor impression of the hotel. We will look to better from your review for the future.