Bury St Edmunds The Abbey Gate Hotels

"no "

"I left something in my room, called several times but no one picked up, nor did anyone call me back. At breakfast when I asked for a 2nd cup of coffee, was told that the coffee machine was broken. So-so service; but the pub was nice in the evening."

"It's our second time at the Clayton and we absolutely love it. I need to know where they purchase their pillows from as they are the absolute best!!"

"Always a great stay! "

"Friendly & help receptionist. Plug sockets didn’t work in room, turned out to be a blown fuse & quickly resolved. Comfortable bed &, overall a good overnight stay."

"Breakfast options were limited"

"The classic room we booked was very tired and dated. The walls, especially around switchesX were marked, worn and grubby. The bathroom was especially bad, dusty, mouldy and generally needs a refurb - I felt dirty using it! The decoration, fixtures and fittings were extremely dated. The carpets were marked and stained. The hallway was like a labyrinth, and creaked loudly as other guests walked down it past the room. The outlook was a rear court yard, very minimal natural light in the room. The room doors slam loudly, so between that and the hallway our sleep was disturbed often. The bed was average, small double - bedding was clean at least. We were charged £10 extra for a bed for our 2.5 year old son to sleep in. Nobody asked us how our visit was, even on check out. The rest of the hotel looks in need of a good clean and refurb."

"Staff were friendly, the menu was excellent."

"Another livery stay at the Dragonfly. The best thing about this hotel is the price and close proximity to Bury St Edmund’s town centre. The staff were very attentive and the rooms clean and comfortable. Lots of free parking and fast taxi service. It doesn’t have lots of amenities like swimming pool, golf course etc., but if you want somewhere like a Premier Inn then it’s great. A lot more people should consider this hotel as the cost of other hotels nearby seems to be increasing and this hotel chain is fair on price. We have not eaten here, so I can’t comment of the food."