Portland The Grotto Hotels

"Front desk staff were very helpful and accommodating."

"The airport shuttle was great"

"Hotel was a relatively clean place to sleep and cleaning staff were pleasant. Physical condition of hotel needs work. Our key cards needed to be reset 4-5 different times because they randomly got demagnetized. Door to our room was physically difficult to open. Outdoor access door was supposed to be a card key entry, but they did not actually lock. Anyone could open the door from the outside. Front door staff were not attentive, carried on side conversations while checking us in and did not effectively address our key card concerns. "

"This reminds me of motel 6 in its hay day. Room is okay and clean, not enough lighting. No closet. First time staying at a Tru would probably not stay again. Price is not worth it in my opinion"

"Room was very quiet even though very close to flight path of landing planes. Proximity to connecting freeways was very good."

"It was not very clean (stains on wall, dingy tub), and many things seemed old and run down, broken drapes, old furniture."

"Economically good. Facilities were nice but not great. The restaurant was fine. Room was clean but could use some updating."

"Clean updated rooms and friendly staff. Good food at the restaurant "

"Check in was easy and fast however when we arrived we found out both the pool and hot tub were broken. No mention before arrival. Night 2 the room next door was very loud. At 930pm we called the front desk to ask what time quiet time was. The front desk staff said there was no quiet hours so they would not send someone up to ask the loud party to quiet down. At 12:30 we knocked on the loud room door and they still didn't quiet down. Not until 130am did their party stop. Breakfast day 1 was ok. Day 2 it was cold. But there was plenty. There was construction in the parking lot/outside which blocked off a lot of parking. People were smoking Marijuana by the front entrance. Hotel needs a makeover for sure. Staff had poor attitudes and did not care that we were unhappy with our stay."