South Pittsburg The Princess Theatre Hotels

"Where to even start! I booked through Expedia and prepaid. I followed the directions to “check-in” via the app from Super 8. Made the time to take pictures of this and that before hitting the road, I’m told that because I did all of that I will just pick my keys up and get to bed! WRONG. I arrive to find a less than competent clerk at the front desk. She is rude, callous, lacks empathy and would be best suited for a position that doesn’t require face to face contact with customers. I spent OVER AN HOUR outside the hotel because they would not let me check in despite the fact that I had prepaid through Expedia. They left me to sit for well over an hour with my SEVEN year old and service dog. I won’t even go into how the clerk violated ADA when I made known I was traveling with my service dog. Not to mention, the way she smirked at me throughout the entire ordeal as she PROMISED she was not charging my card (but it was declining because I had it disabled) for the amount of the room??!?!? The grounds are ABSOLUTELY DISGUSTING. Trash absolutely everywhere. I was scared to walk my service dog in the grassy areas because of the amount of trash covering everything. The grout in the showers had mold, the hallway carpet smells like urine in the hallway by the back door, it’s not hard to steam clean carpets. "

"We had a great stay at the hotel. The only improvements I would suggest are. 1) the shower head was surprisingly bad - really hard to shower with such little water flow. 2) would have been nice to have a microwave in the room but we survived without it. and 3) there was no obvious place to hang up our hand towel in the bathroom. other than that, great hotel stay. "

"Only issue was no directions to operate tv, at least I couldn’t find."

"Breakfast was very good, staff was very friendly. Great stay "

"Soft spots all in the floor. Whole upstairs hallway feels like youll fall through. This hotel is 2 stars at best. It sucks. Do not recommend. "

"Had a one night stay on our run back to our home state. Pleasantly surprised. A little old school with doors opening directly to the outside, but had first floor room where we backed right up to our door. Automatic pancake maker in the breakfast nook was a real treat and shower was one of the best we've had. "

"Need to bring back coffee makers and clocks. "

"Great space, clean and great staff"

"Wonderfully designed and perfect location! My family thoroughly enjoyed our time together in this beautiful cabin. We will definitely book again! "