Thorncliffe Holiday Rentals

"Lovely room "

"Lovely breakfast comfortable bed but room easily gets hot when the sun shines in .Needs air con in all rooms .We stayed in the past & it was hot then"

"I turned up to be told they had overbooked and had no room for me. I asked why no one had told me but got told there was no contact details on the booking (a lie). The staff member at the front desk simply did not care. They then told me they had a room available only for an extra £200. I was shocked and appalled at the attitude. I had driven 3 hours and told them this and got no more than a shrug in return. Appalling and will never stay here in the future."

"The gym and pool were good but busy. It's a walk out of town, maybe 20 mins walk to the train station. Very nice staff, bar staff were particularly friendly and welcoming. Had a minor cleanliness issue with my room. They didn't correct it and didn't offer any recompense for it. Not my hair on the chair!"

"I'm sorry to say I can't recommend the Alderley Edge Hotel. I stayed here for a business trip to the local business park, booked for two nights. The first night was fine — I slept well. My room (55, second floor) ran warm, but opening the window solved it. In the morning I noticed the shower pole had come away from the wall and was just hanging there. I flagged it at reception. It was still usable, so no real issue. The second night was a different story. The hotel was hosting an awards evening in the function hall, and guests were using the garden directly below my window to smoke and drink. They were extremely loud, and cigarette smoke was drifting straight up into my room. I closed the window despite the heat, but the noise was still bad enough that my partner, who I was on the phone to, thought there were people in the room with me. By 10:30pm it had got worse, so I called reception. I was told they'd ask people to keep it down. Nothing changed. At 11pm I went down in person and met another guest who'd come down for the same reason. The assistant manager assured us the garden would be closed. Things quietened for about ten minutes. Then the awards guests came straight back out and carried on. At that point I'd had enough. I requested a refund and drove five hours home rather than spend another hour in the room. After a long day at work, all I'd wanted was an early night"

"The staff worked very hard in every way. The hotel itself, probably due to age, needs attention re decor and sash windows which are draughty. I felt there were building restrictions making things difficult for updating. Dinner choices were excellent. "

"Lovely friendly staff. Great breakfast"

"Lovely evening meal in the restaurant. Beautiful and well kept gardens. My 3 teenagers loved the golf driving range. Beware of the extra charges to use the pool which were very steep. "

"Great stay as always! Helpful staff."