住宿入口

关于东急 STAY 新宿的点评

3 out of 5

点评

9.0

非常棒

10 分 - 超赞。592 条好评,共有 1002 条点评" "
8 分 - 还可以。332 条好评,共有 1002 条点评" "
6 分 - 一般。53 条好评,共有 1002 条点评" "
4 分 - 很差。19 条好评,共有 1002 条点评" "
2 分 - 糟糕。6 条好评,共有 1002 条点评" "

9.0/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

9.0/10

环保

点评

6/10 一般

Tsz Leong

不满意:员工和服务
2024 年 5 月入住 6 晚
Front Staff 于 2024年05月20日 的回复
Thank you for using Tokyu Stay Shinjuku. Also, thank you for posting your review.We are looking forward to seeing you again. Tokyu Stay Shinjuku All front staff

10/10 超赞

YU HANG

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
位置佳,酒店環境不錯又乾淨
2024 年 5 月入住 2 晚
Tokyu Stay Shinjuku Front Staff 于 2024年05月15日 的回复
非常感謝您選擇我們酒店。 我們很高興收到您對我們酒店的位置和環境的讚美。我期待著再次見面。東急Stay新宿前台

6/10 一般

Rita

满意:员工和服务,清洁度
交通便利,但衞生狀況不太好
2024 年 3 月入住 4 晚
Tokyu Stay Shinjuku Front Desk Staff 于 2024年03月9日 的回复
非常感谢您使用东急Stay新宿酒店。 如果您来新宿时能再次入住我们的酒店,我们将不胜感激。我们全体员工期待您的下次光临。

10/10 超赞

Ping-Tsung

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 7 晚
Tokyu Stay Shinjuku Front Staffe 于 2024年02月20日 的回复
Thank you very much for choosing our hotel.We hope you had a good trip in Japan.The days have been very cold and the temperatures have been very different, making it difficult to get in shape. Please take care not to get sick.We look forward to seeing you again.

10/10 超赞

Chia-Wei

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Tokyu Stay Shinjuku. 于 2024年01月31日 的回复
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your kind review.We hope that you will use our hotel again when you come to Shinjuku.All of us at Tokyu Stay Shinjuku look forward to serving you again.

10/10 超赞

真实旅客

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
到東京首選飯店,便利性高,飯店整體水準也高。
2024 年 1 月入住 2 晚
Tokyu Stay Shinjuku. 于 2024年01月30日 的回复
Thank you very much for choosing Tokyu Stay Shinjuku.We are very pleased to receive your kind words of praise.We will continue to make every effort to satisfy our customers.We look forward to serving you again.Tokyu Stay ShinjukuFront Desk

8/10 还可以

TSZ KI

与配偶出行
满意:服务设施,员工和服务
My room is not being cleaned; it is quite dirty near the rubbish bin and mat.
2024 年 1 月入住 1 晚
Tokyu Stay Shinjuku. 于 2024年01月24日 的回复
Thank you for using Tokyu Stay Shinjuku. We apologize for any inconvenience caused by the cleaning.We will inform the cleaning staff and share this information with our staff to improve the situation. Your comments and opinions during your stay will be taken into consideration to improve our services in the future,We will make every effort to make your stay with us more pleasant and enjoyable.Thank you very much for your valuable feedback.Tokyu Stay ShinjukuAll front staff

8/10 还可以

Sin Fai

2024 年 1 月入住 3 晚
Tokyu Stay Shinjuku 于 2024年01月19日 的回复
Thank you for choosing our hotel.How was your trip in Japan?The cold season is still continuing.Please take care not to get sick.We look forward to serving you again.

8/10 还可以

Wai Ho

满意:员工和服务、住宿条件和设施、客房舒适度
性價比高的選擇
最次到東京都會選擇的住宿地點,地點位置靜中帶旺,食肆百貨就在附近。 唯入住時發玩床邊地毯是濕的,未知是上手住客還是清潔的問題。
2023 年 12 月入住 3 晚
Tokyustay Shinjuku 于 2023年12月27日 的回复
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you for taking the time to write a word-of-mouth review of our hotel.Our hotel is only a 2-minute walk from the nearest station, Shinjuku Sanchome Station, and is very conveniently located near shopping spots such as Isetan and Marui, as well as many restaurants.We apologize for any discomfort caused by the carpet at check-in.We will share this information with our staff and make every effort to improve the final check during cleaning.Our entire staff will continue to make every effort to make the hotel a place where our guests want to stay again. We hope that you will use our hotel again when you come to Shinjuku.We all look forward to serving you again.Tokyu Stay ShinjukuFront Desk Staff

10/10 超赞

CHANG SHAO

2023 年 12 月入住 5 晚
Tokyu Stay Shinjuku Front Desk Staff 于 2023年12月29日 的回复
Thank you very much for choosing our hotel.We hope you enjoyed your trip to Japan.We look forward to welcoming you again.

10/10 超赞

veng tat

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
地點超級方便
Tokyu Stay Shinjuku All front staff 于 2024年02月8日 的回复
Thank you for staying Tokyu Stay Shinjuku. Also, thank you for posting your review. We are glad that you are satisfied with the abundance of restaurants in the area and the location. We would appreciate it if you could use our hotel again when you come to Shinjuku. We are looking forward to seeing you again.

10/10 超赞

veng tat

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
地點超級方便

10/10 超赞

veng tat

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
地點超級方便
Tokyu Stay Shinjuku Front Desk Staff 于 2024年02月13日 的回复
非常感谢您选择东急Stay新宿酒店。我们的工作人员将继续竭尽全力确保您享受舒适的住宿体验。我们期待再次为您服务。

8/10 还可以

真实旅客

满意:员工和服务
交通便利,但本次預訂的一般雙人房型偏小,兩個行李箱完全展開就幾乎沒有走動空間了,有微波爐和洗衣機可以使用,多日住宿提供免費更換毛巾及收垃圾,但若要客房清潔及換床單則要額外付費。
2023 年 11 月入住 5 晚
Tokyu Stay Shinjuku Front Desk Staff 于 2023年12月5日 的回复
感謝您入住東急Stay新宿飯店。 我們期待再次見到您。

10/10 超赞

Hai Ling

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
地點方便,飯店乾淨。
地點非常方便,房間內附有可烘乾的洗衣機,與洗衣精,太棒了。 這次住的房型有小客廳和玄關,很舒適。
2023 年 11 月入住 1 晚
Tokyu Stay Shinjuku Front Staff 于 2023年12月1日 的回复
非常感谢您入住我们酒店。我们很高兴得到您对我们酒店位置的高度评价。我们全体员工将继续竭尽全力,让我们的酒店成为宾客今后再次入住的地方 。非常感谢!!

8/10 还可以

Damon Stanley

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
位置非常好
2023 年 11 月入住 4 晚
Tokyu Stay Shinjuku. 于 2023年11月29日 的回复
Thank you very much for choosing Tokyu Stay Shinjuku.We are very pleased to receive your kind words of praise.We will continue to make every effort to satisfy our customers.We look forward to serving you again.Tokyu Stay Shinjuku Front Desk

8/10 还可以

Pui Yue

商务旅客
满意:客房舒适度,住宿条件和设施
2023 年 10 月入住 5 晚
Tokyu Stay Shinjuku 于 2023年11月3日 的回复
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your kind review.Tokyu Stay ShinjukuFront Desk Staff

10/10 超赞

真实旅客

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 5 晚
Tokyu Stay Shinjuku 于 2023年10月22日 的回复
Thank you for choosing our hotel.We hope you had a good trip in Japan.We look forward to serving you again.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Tokyu Stay Shinjuku Front Desk Staff 于 2023年10月17日 的回复
I am very happy that you rate it highly.We will continue to make every effort to satisfy our customers.We look forward to serving you again.Tokyu Stay Shinjuku Front Desk Yoshida

6/10 一般

Pui Yue

商务旅客
不满意:住宿条件和设施
Poor room condition
I was disappointed for the room condition, especially I was suffering from the air condition water leakage issue, the receptions failed to fix it the first day, and then only able to fix it on the 3rd day which is really inconvenienced.
2023 年 9 月入住 4 晚
Tokyustay Shinjuku 于 2023年10月4日 的回复
We are very sorry for any inconvenience caused during your stay.Thank you very much for choosing our hotel during your trip.We will do our best to prevent this from happening again. We are truly sorry.We look forward to serving you again.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel and excellent location
The location is superb! Its just 3 mins walk from the subway station. Close to Isetan !
2023 年 9 月入住 2 晚
Tokyu Stay Shinjuku Front Desk Staff 于 2023年09月15日 的回复
Thank you very much for choosing Tokyu Stay Shinjuku.We are very pleased to receive your kind words of praise.We are glad that you are satisfied with the accessibility of our hotel and the surrounding facilities.We will continue to make every effort to satisfy our customers.We look forward to serving you again.

8/10 还可以

Zuyuan

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 5 晚
Tokyu Stay Shinjuku All Front Staff 于 2023年09月9日 的回复
Thank you very much for choosing our hotel.We also sincerely appreciate your feedback on that occasion.We will continue to make every effort to satisfy our customers.We look forward to serving you again.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The washing and drying machine is superb. Room is rather spacious in Tokyo. Comfortable hotel and easy access to large department stores and metro station just a few steps away.
2023 年 8 月入住 2 晚
Tokyustay Shinjuku 于 2023年09月6日 的回复
Thank you for using Tokyu Stay Shinjuku. Also, thank you for posting your review. We would appreciate it if you could use our hotel again when you come to Shinjuku.

8/10 还可以

HOI LAAM

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Overall nice hospitality experience
2023 年 8 月入住 2 晚
Tokyu Stay Shinjuku Front Staff 于 2023年09月6日 的回复
Thank you for staying with us. We are very happy to see your comments. Please come again when you would visit Japan next time!

8/10 还可以

Pui Yue

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 7 晚
Tokyu Stay shinjuku 于 2023年09月4日 的回复
Thank you for having stayed with us. We are happy that you seem to have a good time in Japan. If you come to Japan again, We would like to look forward to serving you.

10/10 超赞

KA FAI

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Tokyu Stay shinjuku 于 2023年09月4日 的回复
Thank you for having stayed with us.We are happy that you seem to have a wonderful time in Japan. We will look forward to serving you in near future.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Tokyu Stay Shinjuku Front Desk Staff 于 2023年08月30日 的回复
Thank you very much for choosing our hotel. We look forward to serving you again.

8/10 还可以

Kwun fai

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
酒店房間設有洗衣機,可以不用帶太多衣服。 酒店wifi不強,有時常常斷線或無網絡。 酒店位置很好,由新宿站前往大約十分鐘,附近街道也算寧靜,四維也有大量食市,也很近歌舞伎町。 酒店隔音算是一般,但浴室門設計比較反常的向外開。 房間也算是一般不過在東京郁是差不多大小
2023 年 8 月入住 3 晚
Tokyu Stay Shinjuku 于 2023年08月24日 的回复
非常感谢您入住东急 Stay 新宿。 我们很高兴收到您的赞誉,并对 Wi-Fi 连接造成的不便表示歉意。 我们将尽一切努力改善。 希望您再次光临东京。

6/10 一般

Chi Ho

2023 年 8 月入住 8 晚
Tokyu Stay Shinjuku Front Desk Staff 于 2023年08月18日 的回复
Thank you very much for choosing our hotel. We look forward to serving you again.

10/10 超赞

Yi-jung

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 4 晚
没有 于 2023年08月13日 的回复
非常感谢您在百忙中给我们东急stay新宿投稿。您对这次住宿给与了最高评价。我们全体工作人员将再接再励,希望有机会您能再次光临我们东急stay新宿 谢谢东急stay新宿 前台 全体员工

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 6 晚
Tokyu Stay Shinjuku All front staff 于 2023年06月30日 的回复
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your kind review.We will continue to make every effort to satisfy our customers.We look forward to serving you again.

8/10 还可以

真实旅客

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Tokyu Stay Shinjuku All Front Staff 于 2023年06月21日 的回复
Thank you for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your very good evaluation and happy reviews.We will continue to make every effort to satisfy our customers.We look forward to serving you again.

8/10 还可以

真实旅客

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 6 月入住 1 晚
Tokyu Stay Shinjuku All Front Staff 于 2023年06月21日 的回复
Thank you for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your very good evaluation and happy reviews.We will continue to make every effort to satisfy our customers.We look forward to serving you again.

10/10 超赞

Tat Hon

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The place is clean. The facilities were in good condition. Very convenient location. Close to metro station and easy to go from there to most places. Highly recommend.
2023 年 5 月入住 6 晚
Tokyu Stay Shinjuku  All of Front Staff 于 2023年05月27日 的回复
Thank you very much for staying at our hotel.We are very pleased to receive your high evaluation of our hotel's location.Our entire staff will continue to make every effort to make our hotel a place where our guests will want to stay again in the future.Thank you very much!!

8/10 还可以

Pui Yue

商务旅客
满意:客房舒适度,住宿条件和设施
Overall is ok, but the limited house keeping service is disappointed, and the house keeping service only available if stay for more than 7 days in a row which is not reasonable and inconvenienced. As before covid, the house keeping service was available if stay 3 nights in a row, which is more suitable. I am a bit disappointed for the current service offers.
2023 年 5 月入住 4 晚
Tokyu Stay Shinjuku Front Staff 于 2023年05月11日 的回复
Thank you for staying with our hotel. We are very happy to receive your compliments. And we apologize for any discomfort you may have experienced with the cleaning. We will share this information with our cleaning staff and make every effort to improve. We look forward to serving you again.

4/10 很差

Tat Po Paul

不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 4 月入住 4 晚
Tokyu Stay Shinjuku Front Staff 于 2023年04月29日 的回复
Thank you very much for staying at our hotel.We hope you enjoyed your stay with us.If you have any problems during your stay, we will do our best to help you, We hope you will consider staying with us again when you visit Japan.Thank you very much for your kind words.

10/10 超赞

Ho Ting

2022 年 12 月入住 5 晚
Tokyu Stay Shinjuku All Front Staff 于 2023年05月12日 的回复
Thank you for your stay.We are very pleased to receive a high evaluation from our guests.We hope you enjoyed your stay with us.All of our staff will continue to make every effort to ensure that our guests have a pleasant stay at our hotel.Please consider staying with us again when you visit Japan.

8/10 还可以

Wing Sum

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
房間不算太大, 前台很親切
2022 年 12 月入住 1 晚
Tokyu Stay Shinjuku Front Staff 于 2023年04月19日 的回复
Thank you for staying with us. We apologize for the inconvenience caused by the size of the room. Thank you for your kind words regarding our staff. We are looking forward to seeing you again.

8/10 还可以

On Ki Angel

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
整體而言是滿意,唯獨wifi 十分之差,希望能改善。
2023 年 3 月入住 7 晚
Tokyu Stay Shinjuku Front Staff 于 2023年03月31日 的回复
Thank you for your stay.We apologize for any inconvenience caused by the Wifi connection.We have shared with our guests that the internet connection is not good, so please be patient while we work to improve it.We hope you will consider staying with us again.Thank you very much .

8/10 还可以

Kin Tsun

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
2023 年 3 月入住 6 晚
Tokyu Stay Shinjuku All Front Staff 于 2023年03月26日 的回复
Thank you for staying at our hotel.We are very pleased to receive such a high evaluation from our guests.We hope you will consider staying with us again.

10/10 超赞

Kei yu christoph

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
交通非常方便,樓下很多很多餐廳,酒店職員服務非常好,酒店雖然比較小,但是設施非常齊全!下次去新宿會再次考慮
Tokyu Stay Shinjuku Front 于 2023年03月19日 的回复
Thank you for using Tokyu Stay Shinjuku. Also, thank you for posting your review. We are very pleased to hear that you are satisfied with the hotel's location and staff's service. We look forward to your next stay with us. Thank you again for your kind words.Tokyu Stay Shinjuku All front staff

6/10 一般

Wai Keung

满意:员工和服务
地點十分好、但是個Wi-Fi接收實在太差、希望可以改善
2023 年 3 月入住 4 晚
Tokyu Stay Shinjuku Staff 于 2023年03月18日 的回复
Thank you for using Tokyu Stay Shinjuku. Also, thank you for posting your review. We apologize for the inconvenience by using our WIFI during your stay. WIFI router rental service is available at the front desk, depending on stock. Please feel free to ask the front desk staff if you would like to borrow one the next time you stay with us. We are looking forward to seeing you again.Tokyu Stay Shinjuku All front staff

8/10 还可以

CHUN YIN

2023 年 3 月入住 1 晚
Tokyu Stay Shinjuku Staff 于 2023年03月18日 的回复
Thank you for using Tokyu Stay Shinjuku. Also, thank you for posting your review. We are very pleased to hear that you are satisfied with the hotel's room. We are very sorry for the inconvenience regarding the location. We would appreciate it if you could use our hotel again when you come to Shinjuku. We are looking forward to seeing you again. Tokyu Stay Shinjuku All front staff

8/10 还可以

KIN KWONG

满意:住宿条件和设施,员工和服务
The hotel near metro station just few minutes away. And it need to walk about 10 minutes to JR shinjuku station. Transport is convenient. Many restuarant and entertainment nearby.
2023 年 3 月入住 5 晚
Tokyu Stay Shinjuku Front Staff 于 2023年03月8日 的回复
Thank you for staying with us Tokyu Stay Shinjuku. We are happy to hear you enjoyed your stay with us. Our hotel is located very convenience area which has many restaurants nearby and 2 min away from the nearest subway station. We hope to see you again.Tokyu Stay Shinjuku Front Staff

8/10 还可以

YEUKHAN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
舒適 便利
舒適,乾淨,位置方便,周圍多食店和便利店,到新宿三丁目站僅一分鐘
2023 年 2 月入住 3 晚
Tokyu Stay Shinjuku Front Staff 于 2023年03月8日 的回复
Thank you for using Tokyu Stay Shinjuku. The museum is a 2 -minute walk from the nearest Shinjuku Sanchome Station, and there are many shopping spots such as Isetan and Marui and many restaurants around. In addition, there are rooms in the guest rooms with a washing and dryer and microwave oven so that you can spend a long time staying comfortably. We look forward to your use again.Tokyu Stay Shinjuku Front Staff All

10/10 超赞

HSIAO TING

2023 年 2 月入住 1 晚
Tokyu Stay Shinjuku All the staff 于 2023年03月1日 的回复
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your kind review.We are pleased to hear that you had a pleasant stay with us.We hope that you will visit us again when you come to Shinjuku.We look forward to serving you again.

8/10 还可以

PUI SZE ANGEL

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 2 月入住 3 晚
Tokyu Stay Shinjuku All the staff 于 2023年02月27日 的回复
Thank you very much for choosing Tokyu Stay Shinjuku.We would also like to thank you again for your kind review.We are glad to hear that you had a pleasant stay with us.We hope that you will use our hotel again when you come to Shinjuku.We look forward to serving you again.

8/10 还可以

Pui Yi

2023 年 2 月入住 3 晚
Tokyu Stay Shinjuku Staff 于 2023年02月23日 的回复
Thank you very much for staying at our hotel.We are very pleased to receive your high evaluation.All of us at the hotel will do our best to make you want to stay with us again.We look forward to welcoming you back for your next stay.Thank you for your comment.

10/10 超赞

CHIH-YING,Tainan

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
房間內有洗衣機真的對旅行的人來說很實用
2023 年 2 月入住 7 晚
Tokyu Stay Shinjuku 于 2023年02月13日 的回复
感謝您使用東急 Stay 新宿酒店。 所有工作人員都非常高興聽到您度過了愉快的時光。 我們期待再次見到您。

8/10 还可以

Ka Ying

2023 年 2 月入住 1 晚