Trent Hills Toonie Monument Hotels

"The cleanliness of the property"

"Everything about the hotel was consistent with the excellent service and environment we have always experienced. Ample parking was convenient. The staff were super friendly and welcoming. The bright and spacious room was ultra-clean, with lots of towels and all we needed, including a place to set our luggage and hang/store clothes, handy mirrors, etc. Very well designed, as usual. The bathroom was immaculate and we enjoyed the excellent shower. The beds and pillows were amazing and we had a great sleep. What we appreciate most about this chain is the consistent cleanliness, quality fixtures, comfortable sleeping and fragrance-free environment. Our only item for improvement would be: the TV was limited and we would have enjoyed the option to sign onto our streaming services like Netflix. Our highest priority is fragrance-free though and as long as that is happening, we are lifelong patrons."

"A short stay but worth it 👍"

"Nothing I didn’t like"

"The views."

"Likes-Proximity to Retail Therapy -walking distance to eating and entertainment -ample parking -pool and hot tub facilities with seating was welcomed -spacious, comfortable room with all the amenities -morning staff, including front desk and breakfast staff -breakfast buffet was fantastic, providing an assortment for all -hallways, decor and general design was pleasant Dislikes-we raised a concern as to the attention to detail on cleanliness in our room ( floor and windows) we were advised to place Make up Room sign on door and our issues would be looked after. -minimal work on windows, film was just smeared around -floor may have been swept but not washed -bed not made, soiled towels left and coffee table not wiped -mattress was well-used with an obvious dip on right sleeping side"

"Pro’s - The room we stayed in was clean and bug free. There was lots of parking. The property backed on to the water. The staff (we only saw 2 workers) were moderately friendly. Con’s - property and rooms were very dated and not well maintained. A few things were broken (TV remote and juice machine). The first room we were shown had bugs in the window, both inside and in between the glass and the fireplace was not functioning. Breakfast was acceptable but not great. The building and property were not well maintained. There was no path down to the lake, it was uneven ground and grass with an abandoned “cottage” near the water. There were 3 levels, upper, ground and lower (below ground), think “back split”. The lower level felt like you were staying in someone’s basement. The phone for the room was unplugged, wrapped up and placed in a drawer. The building and grounds were not warm and inviting, they felt more institutional and cold. We stayed in a Best Western in Huntsville, with the same type of room, for almost the exact same price and the Best Western was so much better. We would not return here again."

"Not what I was expecting. It is basically a room in someone’s basement. I could hear them walking above me and the water running from the pipes. Although the property was cute, the room was very clean and hearing the rooster in the morning was lovely. "

"Generally, everything was fantastic. However, we stayed there for three days two times in the last two weeks. And we had stayed at Cottage 5. There were some issues with the plumbing in the washroom. I was told the issues would be addressed when we had left the first time. However, they were not addressed. In fact, I found the host quite rude. She had told me that the last people who just left never had an issue. So I took a video and brought it back to the host. To prove my point that there is an issue. And I mentioned that if any damages had occurred while I’m staying there, it would not be my fault. I found the experience insulting. I don’t think I will go back because of that experience. There’s definitely issues with the maintenance on the cottages. In fact quite rundown. I think the host should have better people skills."