Phoenix Town and Country Shopping Center Hotels

"Great location, room furnishings need better cleaning. Otherwise, the restaurant downstairs was great and the art throughout the hotel."

"Hello, I’m writing to share concerns about my recent stay, as the experience did not meet the standard I expect from a Hilton property. First, the condition of the room was unacceptable. There were visible cleanliness issues throughout—marks on the wall, what appeared to be residue in the bathroom, paw prints on the back of the bathroom door, a ring around the bathtub, and stains in the bedroom area. Overall, the room did not appear to have been properly cleaned prior to our arrival. I attempted to request a room change, but I was told the property was fully booked and no alternatives were available. While I understand occupancy challenges, the condition of the room warranted a better resolution. In terms of service, the only positive interactions we had were with two gentlemen who drive the golf carts around the property—one older gentleman and another African-American gentleman. Both were kind, helpful, and professional. Unfortunately, the rest of our interactions with staff did not reflect that same level of service. Additionally, we had paid for breakfast, but at check-in there was no communication or guidance on where or how to access it. The following morning, when I asked about breakfast, I was initially told it was not included. After reviewing my account, I was then told we needed to go to the bar to order. This lack of clear communication was frustrating and avoidable. I took pictures if you would like to see"

"The room was spacious, beds were comfy, and the breakfast was your usual hotel breakfast with a waffle maker!"

"greta location"

"I enjoyed the stay. Staff was helpful and room was clean. Parking was easy and many places to eat around the hotel."

"Ever been in the military and slept in some mold infested housing? I ished your family knew what it was like instead of hearing your stories? Look no further! This is the place. The suite had pulled carpeting. The bathroom had mold everywhere. The chain lock on the door looked like there was a forced entry attempt. The elevators! Who needs them them when you can go up the 4 flights of stairs, just be sure to say excuse me to the guy selling hats on floor one and the guy smoking weed on floor 3. Need sleep? If you didn’t get it in the barracks- you won’t find it here either. The drunks come out and fight all night in their room. Don’t plan on using the pool or tub! You are better off drinking toilet water from a bar in Subic Bay after the DK show girl is washed off in it. Recall those wonderful military nights at this classy spot! "

"Clean room, breakfast was very good "

"Great location, great staff, great breakfast"

"The staff was very friendly and accommodating. Thank you for a great experience. "