Overall, the cabin had the amenities that we wanted: big kitchen, spacious communal area, and hot tub. We were initially blown away by the cabin and its layout. The kitchen was great for all the meals we cooked. The pool table was a nice addition to the house. We loved the back patio and how spacious it was. The hot tub was great. HOWEVER, there were things we could not get over. The floors were not clean at all. They were dirty and grimy. Once we stepped into the cabin, barefooted (because the cabin had a no shoe rule), we felt how dirty the floors were. We wore socks inside the cabin because we didn't like the way the floors felt. In the kitchen, behind the cabinet doors, most of the kitchen supplies were in disarray. Random items in different drawers. There was one cabinet beneath the second sink that had paper bags and random items stuffed in there. The rooms looked and felt like they had not been dusted in a year. I could see dust on the lamp by the night stand.
To be fair, this is not the owner's fault. I am aware that a management company oversees this property. Word of advice, please hire a better cleaning crew. I've stayed at so many places in Truckee and have never complained about the floors being dirty. I've always felt comfortable walking around barefoot, but not this time. If not the cleaning crew, then someone should as least go through the kitchen and organize the inventory. Every meal that we cooked, it felt like a scavenger hunt, looking for knives or the right cooking utensil. Also, the cleaning crew showed up EARLY! We were packing our cars and saw the cleaning truck waiting to turn into the driveway. I understand the need to jumpstart on the cleaning, but understand that we also paid for our time at the cabin.
Another con: On the morning of check in, we had not received ANY information on how to get in or any welcome packet. I called the office and they told me that I needed to sign the contract before getting the access code. I NEVER received the contract. We booked the cabin 6 months in advance. If a contract was not signed, you would think that management would reach out and ask for a signed contract. I received no communication from them. Fast forward to later that evening when we showed up at the cabin, THE ACCESS CODE DID NOT WORK. I called the office and was told that the code didn't update so they gave me a new one. To say that I'm disappointed with the management company is a complete understatement.