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Reviews of Beachfront home with private pool, beach access, balcony with ocean views, patio

Beachfront home with private pool, beach access, balcony with ocean views, patio
Tulum, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 1 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 1 out of 13 reviews" "

8.0/10

Cleanliness

Reviews

2/10 Terrible

Samuel P.

Disliked: Cleanliness
DO NOT BOOK THIS!
SERIOUSLY DO NOT BOOK. They had us without power for 4 nights out of a 6 night stay. No electricity, no water, no AC. We stayed here with our 3 kids. Ages 3,1 and a newborn baby. The house was dirty upon arrival. We had to ask for the sheets to be changed because they only made the bed from the previous guest. The floors were dirty, it was uncomfortable to walk around barefoot. No one wants to take ownership for such a horrible stay. No compensation has been offered. The last day we were there power went out at 4 am per usual, returned at noon. Then turned off again at 4pm. We were told we were sol. 3 kids screaming because it was hot and pitch black! WORST EXPERIENCE.
Stayed 6 nights in Feb 2024
Response from VrboOwner on 14 Mar 2024
We sincerely apologize for the numerous issues you encountered during your stay. Your detailed feedback is invaluable, and we regret that these concerns impacted your experience. We appreciate your patience and understanding in bringing these matters to our attention. We will thoroughly investigate and address each issue to ensure a more pleasant stay for future guests. Thank you for your feedback, and we hope to have the opportunity to provide you with an improved experience in the future.

10/10 Excellent

Briana S.

Liked: Cleanliness
Paradise provided
The house and location are superb. There are many close restaurants nearby. Kitchen sucks and overall up keep needs a lot of work. Would still stay here again.
Stayed 4 nights in Feb 2024

4/10 Poor

Jonathan I.

Disliked: Cleanliness
Nice location, nothing more
We were very disappointed in this stay. The sheets had holes in them, one bed didn’t have sheets at all. Absolutely horrible cheap and unsleepable mattresses. Kitchen appointments were laughable. 2 broken pots, 1 set of rusty tongs. Place settings for 4 in a house for 6. No cooking oil or sugar, I could go on. The fridge leaked water all over our food. Light fixtures hanging from the ceiling, broken threshold off the bathroom with chunks of plaster laying about. Water was hot for a shower but would suddenly turn scorching with no warning (not great for trying to bathe kids). Gorgeous location with absolutely zero thought placed towards the comfort of guests. I’ve stayed in hundreds of vacation rentals and never seen anything like this. Hopefully the management company will listen to this review and remedy it. It has incredible potential but as it currently stands, it is definitely not worth the steep price!
Stayed 2 nights in Jan 2024
Response from VrboOwner on 6 Feb 2024
Jonathan, we appreciate you taking the time to provide your valuable feedback. We're sorry that you experienced issues that kept you from fully enjoying your stay and we shared your comments with the local manager. They passed them on to the homeowner who assured us that they will take prompt action to address the concerns raised and ensure that the same issues do not occur again. Providing wonderful vacation experiences is of the utmost importance to us and we appreciate you sharing your experience as we continuously strive to enhance our guests' experiences. We are pleased that our home's location served you well and we hope to have the opportunity to host you again and provide a truly amazing getaway.

8/10 Good

Henry V.

Liked: Cleanliness
Love The Location
The only thing I'd say be wary of is the staircase. Straight up spiral and old folks and young kids could find it precarious, but...Overall; I love this place and location. Amenities such as kitchen utensils etc..are very basic. The location really makes it. Surrounded by boutique hotels, restaurants and spas make this a very nice place. Also, in spite of all of the previously mentioned places as close, the place has a very private feel. I would come back.
Stayed 2 nights in Jan 2024
Response from VrboOwner on 30 Jan 2024
Thank you, Henry, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. We truly hope to have the opportunity to impress you in the future.

10/10 Excellent

Ethan C.

Liked: Cleanliness
Nice house, beautiful beach!
Great stay at this property. Loved having a swimming pool as well as the beach. Great for kids. Great to have the kayaks to use. The kitchen amenities could be better, but was fine for basic cooking. An outdoor grill would have been nice. Good restaurants nearby. Road to the area was rough. Recommend a higher clearance vehicle to get there. One parking spot included with home, but entrance past gate in very steep and requires high clearance. Otherwise, street parking is limited. Great place, overall.
Stayed 7 nights in Nov 2023
Response from VrboOwner on 29 Nov 2023
Thank you, Ethan, for your feedback! We are happy you enjoyed this home. We appreciate your suggestions. We truly hope to have the opportunity to impress you in the future.

10/10 Excellent

Jason J.

Liked: Cleanliness
Beautiful property
The house is just like it looks in the listing, beautiful. Pool is clean and well maintained. Privacy is ok, there is a small 3-4 bedroom hotel next door. Area is quiet and felt safe (guard shack at the entrance of the neighborhood). Beach looked to be recently raked and seaweed cleaned up, lots of rocks over you get to the water so bring water shoes for sure.
Stayed 5 nights in Apr 2023

10/10 Excellent

Raquel M.

Liked: Cleanliness
Beautiful Property
Anna was amazing, so helpful with information to where we wanted to go and how to get there.
Stayed 3 nights in Feb 2023

10/10 Excellent

Nicholas G.

Liked: Cleanliness
We loved
Everyone enjoyed the beautiful seclusion
Stayed 4 nights in Jan 2023

10/10 Excellent

Yasser H., Dearborn Mi

Liked: Cleanliness
great place for privacy and relaxation
I rented this property without having the chance to look at any reviews and I could be the first one leaving a review so I will be honest in my review. The house backyard is wonderful, private with extraordinary and magnificent view. The house from inside is clean but it needs some painting work to be done in the bedroom ceiling. The stair to the upper bedrooms is small and it is hard to get a big luggage upstairs. The pool is clean and nice. The rear doors locks are weak and need to be more secured. The road from the HWY to the villa is very bumpy and it is hard to find on google map. make sure to get better instructions from the landlord. I would definitely comeback to this place. The two chairs at the beach were my favorite place to sit and relax.
Stayed 4 nights in Nov 2022