10/10 超赞
Eylin Nataly Orellana
团体旅客
2025 年 7 月 27 日
We had a wonderful stay at this property! From the moment we arrived, the hotel staff were incredibly sweet and welcoming. We truly appreciated the room upgrade and the overall attentiveness during our visit. They made us feel right at home.
One standout moment was when we ran into an issue with an ATV we had rented from a separate company up the road. Unfortunately, it broke down in the middle of Tulum center after just one ride, and the contact number we were given wasn’t working. In a bit of a panic, we called the hotel for help, and they went above and beyond. They actively helped us track down someone from the rental company to come assist us. It was such a relief and speaks volumes about how much they care about their guests, even beyond the hotel experience itself.
Highly recommend this place — not just for the comfortable accommodations, but for the exceptional hospitality. We did come during seaweed season, but that didn’t stop us from have a pleasant stay here. We’ll definitely be back.
Eylin Nataly Orellana
2025 年 7 月入住 4 晚