Dear Kimberley,Thank you for sharing your review.We deeply regret the overbooking situation that occurred on the day of your arrival; this is not a common occurrence at our hotel. We understand your disappointment and frustration, especially considering the option you had selected. Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to welcome you in the future.Sincerely

Dear Amber,Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our beachfront location and found the landscape beautiful. Our staff always strives to provide friendly and attentive service to our guests.We appreciate your feedback regarding the availability of coffee in the rooms and the restaurant's opening hours. We'll take note of this to see how we can improve and better accommodate our guests' needs in the future. It's great to know that you were still able to get your coffee earlier and that the bike ride to Tulum ruins was convenient for you.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best regards,

Dear Venkat,We sincerely appreciate your feedback regarding your recent stay with us. We're delighted to hear that you enjoyed our oceanfront property and appreciated our commitment to eco-friendliness. Providing a tranquil and environmentally conscious experience is important to us, and we're glad that this aspect of our property resonated with you.It's fantastic to know that you found our food to be good and that you appreciated the peaceful atmosphere of our location. Creating a relaxing environment for our guests is one of our top priorities, and we're thrilled that you had a quiet and enjoyable experience during your time with us.Thank you for choosing Diamante K for your stay, and we hope to have the pleasure of welcoming you back in the future.Warm regards,

Gary, thank you for sharing your experience with us, reading you motivates us to keep doing what we love, we are glad to know that you enjoyed your stay, for us the most important thing is to make you feel at home. Thank you for allowing us to be part of your trip, we hope to see you back soon and continue enjoying this little paradise!

Dear Karen,Thank you for your feedback! We're glad you enjoyed our beautiful, natural vibe at Diamante K. We apologize for the inconvenience regarding the check-in time. While check-in is at 3:00 pm, we're always happy to accommodate guests if their room is ready earlier. We'll strive to improve our communication to ensure a smoother experience for our guests in the future.All the best,

Damira, thank you for sharing your experience with us, we are glad to know that you enjoyed our beautiful bay and facilities, for us the most important thing is to listen to all our guests and make them feel at home. We regret all the inconveniences outside the hotel that may have affected your stay, currently the National Park is in the final phase of its remodeling, also, for the conservation and preservation of the ecosystem, the Federal Government has taken certain measures that we have to abide by to continue enjoying this paradise. At Diamante K, we are committed to the environment, so we seek to provide a direct experience with nature, a place to rest and get away from the hustle and bustle of the city; these features are the most valued by our guests, we regret that in your case it has not been so. We appreciate and value all your comments, be assured that we will take them into account so that your next visit will be better than the previous one.Thank you for allowing us to be part of your trip, we hope to see you back soon!

Phil, thank you very much for sharing your experience with us, we are glad to hear you had a nice stay, we hope to see you back soon!

Dear Vladimir, Thank you for sharing your experience with us, we are glad to hear that you enjoyed your stay. We regret that your access to the National Park was slow, unfortunately this situation does not depend directly on us, however we have already expressed with the authorities this situation and we are working to improve accessibility. Thank you for allowing us to be part of your trip, we hope to see you back soon!

Dear Ashley,Thank you so much for taking the time to share your experience at Diamante K. We are delighted to hear that your stay with us provided the tranquil getaway you were seeking.Our team takes pride in providing excellent service, and we're pleased to hear that both the restaurant and hotel staff were accommodating and friendly. We understand the importance of convenience during your stay, and we appreciate your suggestions regarding the need for a way to clean feet after the beach and an ice machine. Rest assured, your feedback is valuable to us as we continuously strive to enhance our guests' experience.We're delighted to be described as a serene and beautiful spot, and we completely understand that Diamante K may not be the ideal choice for those seeking a vibrant party scene. It's our aim to offer a peaceful oasis for those looking to unwind and connect with nature.We can't wait to welcome you back to our little piece of paradise! Please feel free to reach out if there's anything specific you'd like during your next visit. Thank you again for choosing Diamante K, and we look forward to hosting you again soon.Warm regards.

Dear Peta,Thank you for your visit and your beautiful review, we are glad to know that you enjoyed our little piece of paradise, that you managed to rest, relax and connect with nature. For us the most important thing is to make you feel at home, it will be a pleasure to receive you again. Thank you for allowing us to be part of your trip, we hope to see you soon!

Dear Door,We're delighted to hear about your positive experience at Diamante K! It's wonderful that you appreciate the tranquility, cleanliness of the rooms, and the friendly staff. We're thrilled that you enjoyed the great beach access as well. Thank you for choosing Diamante K, and we look forward to welcoming you back for another peaceful stay! All the best,

Dear Michel,Thank you for your brief but positive review of Diamante K. We appreciate your kind words and are delighted to hear that you had an excellent experience with us.At Diamante K, we strive to provide exceptional service and create a memorable stay for our guests. Your feedback gives us great joy as we continually work to uphold our high standards.Thank you again for your review, and we hope to have the pleasure of welcoming you back to Diamante K in the near future.Best regards,

Dear Cindy,Thank you for sharing your experience at Diamante K. We're thrilled to hear that you found it beautiful and enjoyed your stay overall. We appreciate your feedback.Our team at Diamante K works hard to ensure that our guests have a pleasant and enjoyable experience, and we're glad to know that most of our staff met your expectations. We apologize if there were any instances where our service fell short and we appreciate your understanding.We hope to have the opportunity to welcome you back to Diamante K in the future. If there is anything else we can do for you, please don't hesitate to let us know.Warm regards,

Dear Isa,Thank you for staying with us and allowing us to be a part of your journey. We hope to see you back soon!

Dear Leonard,Thank you for your visit. We're delighted to hear that you enjoyed your stay. We hope to see you back soon!Best regards

Dear Grukan,We sincerely appreciate your visit and the time you took to share your feedback. Guest satisfaction is our top priority.We would like to learn more details about your experience at Hotel Diamante K to enhance our services and ensure that every stay is exceptional. Would there be an opportunity for you to provide more insights into what we could improve?We value your input and look forward to delivering an even better experience in the future. We hope to welcome you back soon!Best regards,

Valerya, thank you for your visit, we hope you had a nice stay, we hope to see you back soon!

Artee, thank you for your visit, we hope you had a nice stay, we look forward to seeing you back soon!

Dear James,Thank you for sharing your experience with us, we are glad to hear you had an unforgettable experience, we are excited to meet you again. Thank you for allowing us to be part of your trip, see you soon!

Dear Lindsey,Thank you for your kind words regarding your experience at Diamante K. We are delighted to hear that you loved your visit. Your appreciation is highly valued, and we look forward to the opportunity to welcome you back in the near future.Best,

Sarah, thank you for your visit, we hope you had a nice stay, we hope to see you back soon!

Nitin, thank you for staying with us, we are very interested in your rating, we would like to know more about your experience, for us the most important thing is to listen to our guests. We look forward to communicating with you.

Floris, thank you very much for rating us and sharing your experience, we are glad to know that you enjoyed your stay, for us the most important thing is to make you feel at home, we hope to see you back soon!

Ariel, thank you very much for rating us and sharing your experience. We are glad to hear you enjoyed your stay and our facilities, we hope to see you back soon!

Valerie, thank you for staying with us, we hope to see you back soon!

Kewin, thank you very much for rating us and sharing your experience, we are glad to know that you enjoyed your stay, for us the most important thing is to make you feel at home, we hope to see you back soon!

Thank you for staying with us, we hope to see you back soon!

Javier, thank you for sharing your experience, we are glad to know that you liked the concept of our hotel. For us the most important thing is to make you feel at home and listen to our guests, we tell you that at the moment the National Park is being remodeled, this is only temporary, and will allow that in the future all people have a better experience in Tulum. It is important to mention that in our website you will find all the information about the type of lodging we offer, being an ecological hotel, we are committed to take care of our ecosystem, so we have ceiling fans and if you wish you can request an additional one for more comfort. We are regret that your experience was not what you expected, we appreciate your comments, be sure that we will take them into account to continue improving, Thank you for staying at Diamante K.

Irma, muchas gracias por calificarnos, esperamos que hayas tenido una linda estancia, ¡Esperamos verte pronto!

Melinda, thank you very much for rating us and sharing your experience, we are glad to hear that you enjoyed your stay and our restaurant, for us the most important thing is to make you feel at home, we hope to see you back soon!

Thank you very much for rating us and sharing your experience. We are glad to hear you enjoyed your stay and our facilities, we hope to see you back soon!

Tricia, we are regrets that your experience was not what you expected, Diamante K is an ecological hotel, and we are committed to the care of our ecosystem, so we have ceiling fans and you can request an additional one for your comfort, we understand the situation, however, this is something that does not depend on us, there was a heat wave that affected the whole world, the northern and southern part of the country were the most affected, this was a unique natural phenomenon. On the other hand, the National Park is being remodeled, this is only temporary, and will allow everyone to have a better experience in this paradise in the future.Due to inflation in the country, we have had to adjust our prices. We regret any inconvenience this may cause. We appreciate all your comments and we will take them into account to continue improving, for us the most important thing is to listen to our guests. Thank you for choosing Diamante K

Randy, gracias por escribirnos, para nosotros lo más importante es escuchar a nuestros huéspedes, lamentamos que tu experiencia no haya sido lo que esperabas. El Parque Nacional está en reemodelación, sin embargo, esta situación es temporal y permitirá que en un futuro todas las personas tengan una mejor experiencia al visitar esta reserva natural. La seguridad está a cargo del Gobierno Federal, al ser una área natural protegida, es totalmente seguro para todos los visitantes y huéspedes. Estas situaciones están fuera de nuestro alcance, sin embargo, nos esforzamos todos los días para brindarles todas las comodidades dentro de nuestras instalaciones. Gracias por haber elegido a Diamante K.

Priscilla, thank you for rating us and sharing your experience, we are glad to hear you enjoyed your stay, we hope to see you back soon!

Guillermo, muchas gracias por calificarnos, esperamos que hayas tenido una linda estancia.

Andres, muchas gracias por hospedarte con nosotros, ¡Esperamos verte pronto de regreso!

Ana, gracias por calificarnos, esperamos que hayas tenido una estancia agradable. ¡Gracias por elegir Diamante k!

Reynaldo, gracias por calificarnos, esperamos que hayas disfrutado tu estancia, ¡Esperamos verte pronto de regreso!

Thank you for rating us, we would like to know a little more about your experience, to know where we can improve. For us the most important thing is to listen to our guests. Thank you for choosing Diamante K

Thank you for rating us and sharing your experience, we are glad to know that you enjoyed your stay, for us the most important thing is to make you feel at home, we apologize for the little confusion. Thank you for allowing us to be part of your trip, we hope to see you back soon!

Nhi, thank you for rating us, we hope you enjoyed your stay, we look forward to seeing you back soon!

Alina, thank you for rating us and sharing your experience, we regret that your stay was not what you expected, for us the most important thing is to listen to our guests and make them feel at home, we work hard every day to make your vacation an unforgettable experience, but there are situations that do not depend on us, indeed, the sargassum season started earlier, we have had days with little sargassum and others where more arrives, this is something we can not control, however, we have a team that is responsible every day to keep our beach clean. On the other hand, it is important to comment that in our website you can find the specifications of our rooms, we are an ecological hotel and our goal is to coexist closely with nature without damaging the ecosystem; for your comfort all our rooms have a ceiling fan and if you want an additional one you can request it at the front desk. We are glad to know that you enjoyed our wellness program and our gastronomy. We will take into account all your comments and we will continue working to make your next visit even better than the last one. Thank you for choosing Diamante K, we hope to see you back soon!

Paul, thank you very much for rating us and sharing your experience. We are glad to hear you enjoyed your stay and our facilities, we hope to see you back soon!

Jeanette, thank you very much for rating us and sharing your experience, we are glad to know that you enjoyed your visit and our cuisine, for us the most important thing is to make you feel at home. Thank you for allowing us to be part of your trip, we hope to see you soon!

Angel, thank you very much for rating us and sharing your experience. We are glad to hear you enjoyed your stay and our facilities, we hope to see you back soon!

Catherine, thank you very much for rating us and sharing your experience, for us the most important thing is to listen to our guests and make them feel at home. We will take into account all your comments to continue improving. We also want to tell you that every day we have a team that is in charge of cleaning our beach, however, the sargasso is a natural process that does not depend on us. Thank you for choosing Diamante K.

Anna, muchas gracias por calificarnos, espero que hayas disfrutado tu estancia. ¡Esperamos verte pronto de regreso!

Ezekiel, thank you very much for sharing your experience with us, we are really happy to read about it. For us the most important thing is to make you feel at home, we will be looking forward to seeing you!

Mario, thank you very much for rating us and sharing your experience. We are glad to hear you enjoyed your stay and our facilities, we hope to see you back soon!

David, thank you very much for rating us. We would like to know more about your stay to know how we can improve, we hope to see you soon!