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Reviews of Sthala, A Tribute Portfolio Hotel, Ubud Bali

4.5 out of 5
Sthala, A Tribute Portfolio Hotel, Ubud Bali
Jalan A.A Gede Rai, Banjar Mawang Kelod, Ubud, Bali

Reviews

9.6

Exceptional

Rating 10 - Excellent. 93 out of 118 reviews" "
Rating 8 - Good. 18 out of 118 reviews" "
Rating 6 - Okay. 5 out of 118 reviews" "
Rating 4 - Poor. 1 out of 118 reviews" "
Rating 2 - Terrible. 1 out of 118 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Halimah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hidden gem!
Stayed 2 nights in Apr 2024

10/10 Excellent

Helen

Stayed 1 night in Apr 2024

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, comfortable, clean, felt at home. Super nice staff, lots of choices and custom choices at breakfast, free shuttle to central Ubud, comfy beds and pillows, books, gym, restaurant.
Stayed 8 nights in Mar 2024

6/10 Okay

Carson

Stayed 2 nights in Feb 2024

10/10 Excellent

Ariel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!!
Loved this place, wish we stayed more than 1 night! Great hotel, beautiful views, delicious restaurant.
Stayed 1 night in Jan 2024

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jan 2024

8/10 Good

reddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time here! Service was excellent and when we had a problem, they quickly rectified it! Very relaxing place. Will definitely come back!
Stayed 3 nights in Oct 2023

10/10 Excellent

Ehsan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is AMAZING. Can’t overstate how they are everywhere all the time and know what you want or need before you do. The location is nice, along the river. The upgrade to the river view wasn’t worth it for us though. From the bar, the restaurant, the pool etc. you always have a view of the river. Happy hour, BBQ night, Satay night… all amazing! Likewise with the incredible buffet breakfast every morning!
Stayed 4 nights in Oct 2023

10/10 Excellent

Dharamraj Uttamrao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property if you want the US feel without the US prices lol It's quite convenient and they have a shuttle that goes to the Ubud market a few times in the day.
Stayed 2 nights in Sep 2023

4/10 Poor

halabi, Rayan ibrahim M

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Chaitanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property and amazing staff. Vegetarian (eggless) menu needs expansion for dinner and breakfast.

10/10 Excellent

Marie Lillianne

Liked: Staff & service, property conditions & facilities
The location is perfect for the Bali experience, it’s snuggle in the forest. The staff is very welcoming and attentive.
Stayed 1 night in Jul 2023

10/10 Excellent

Dominique

Stayed 5 nights in Jun 2023

10/10 Excellent

Natalia

Stayed 2 nights in Jun 2023

10/10 Excellent

Shalaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

josephine

Stayed 4 nights in May 2023

10/10 Excellent

Galo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome!!!
Stayed 7 nights in Mar 2023
Response from Adi Pramana on 3 Apr 2023
Dear Galo, Warmest Greetings from Sthala, a Tribute Portfolio Hotel, Ubud Bali – Marriott International. Our sincere thank you for your stay and your valuable feedback. We are pleased to learn your stay was enjoyable and proud to be part of your memorable journey. We look forward to welcoming you back to our hotel, your home away from home.Warm Regards,

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice in Ubud
Fantastic place to stay in Ubud. The views of the river are great, the rooms are well equipped and clean, and the food was excellent. But what really impressed was the friendliness of the staff, who could not do enough to help. Would definitely stay again.
Stayed 2 nights in Mar 2023
Response from Adi Pramana on 3 Apr 2023
Dear, Warmest Greetings from Sthala, a Tribute Portfolio Hotel, Ubud Bali – Marriott International. Our sincere thank you for your stay and your valuable feedback. We are pleased to learn your stay was enjoyable and proud to be part of your memorable journey. We look forward to welcoming you back to our hotel, your home away from home.Warm Regards,Sthala Ubud

10/10 Excellent

Inderjot

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to live
Stayed 5 nights in Mar 2023
Response from Adi Pramana on 3 Apr 2023
Dear Inderjot, Warmest Greetings from Sthala, a Tribute Portfolio Hotel, Ubud Bali – Marriott International. Our sincere thank you for your stay and your valuable feedback. We are pleased to learn your stay was enjoyable and proud to be part of your memorable journey. We look forward to welcoming you back to our hotel, your home away from home.Warm Regards,Sthala Ubud

10/10 Excellent

Ranu

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great experience overall, highly recommended!!
Response from Sugeng Purnomo on 11 Jan 2023
Thank you for sharing your experience at the Sthala, a Tribute Portfolio Hotel, Ubud Bali. We are delighted to hear that you had a great stay. We are pleased to inform you that free shuttle is available daily to and from Central Ubud to explore more experience. We look forward to welcoming you again soon on your next visit to Ubud. Best Regards, Management

10/10 Excellent

Kang hee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are nice and friendly. Also helpful.
Stayed 2 nights in Sep 2022
Response from Sugeng Purnomo on 21 Oct 2022
Dear Mr/s. Kang heeWarmest greetings from Sthala, a Tribute Portfolio Hotel, Ubud Bali by Marriott International. Thank you for your high score and for choosing our hotel for your holiday in Bali. Giving wonderful services is our priority. Have you tried our Afternoon Tea? Enjoy your day with a fresh beverage and fresh atmosphere of Ubud. We truly recommend you to try it on your next visit. We look forward to welcoming you at Sthala, a Tribute Portfolio Hotel, Ubud Bali. Warm regards, Sugeng Purnomo

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you step foot at the Sthala to the moment you leave, the staff and the service is impeccable. They genuinely care about your stay and will do anything to make you comfortable. Big thank you to Argus at the restaurant and Made at the pool
Stayed 5 nights in Aug 2022

10/10 Excellent

MATTHEW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with lovely staff
Great staff
Stayed 2 nights in Jul 2022
Response from Sugeng Purnomo on 19 Jul 2022
Dear Mr. Matthew Greetings from Sthala, a Tribute Portfolio Hotel, Ubud Bali. Thank you for your valuable review of your recent stay with us. We truly appreciated it. Our team is encouraged to offer genuine Balinese hospitality with personalized service. We are thrilled to learn that our services meet your expectation. Did you get a chance to learn Balinese dance and Balinese musical instruments during your stay with one of our teams? We recommend you experience this on your upcoming visit to Sthala Ubud Bali. We look forward to welcoming you back to Sthala, a Tribute Portfolio Hotel, Ubud Bali. Kind regards, Sugeng Purnomo

10/10 Excellent

AVIJIT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Warm Regards, Management on 30 Jun 2022
Dear Mr/Mrs Avijit Thank you for sharing your experience stay with us. We look forward to welcoming you back here.

6/10 Okay

Ervita

Stayed 1 night in May 2022
Response from Management on 9 May 2022
Dear Ms. Ervita, Thank you for your time to give us your reviews, and we do apologize that your experience was not enjoyable. We will investigate our team for more improvement about our services so it can meet your expectation. Hopefully we can welcome you back in the future. Regards, Management

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for a hotel style
The best thing about this hotel is the staff's diligence to please us in our dietary needs, adding activities, and provide additional comfort elements. If you looking for a traditional good value hotel in Ubud then this is a good choice.
Stayed 3 nights in Dec 2020
Response from Dwi Janana on 27 Jan 2021
Dear Mr. Tris, Greetings from Sthala, a Tribute Portfolio Hotel, Ubud Bali – Marriott International Thank you for sharing your wonderful review. We strive for excellence and to exceed our guest expectations. It is such a pleasure to know that your stay was a memorable one. We truly thank you for your stay and look forward to welcoming you back to Sthala, a Tribute Portfolio Hotel, Ubud Bali. Please feel free to let us know if we can be of any further assistance. Thank you and kind regards Management

10/10 Excellent

Mufaddal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location. Just few minor maintenance issues
Stayed 3 nights in Jan 2020
Response from Management on 12 Feb 2020
Dear Mufaddal, Thank you for taking your time for completing your reviews in Expedia. We are very glad you had a great time with your recent stay in our hotel. We do apologize for inconvenience about the issues. We will make sure all of associates are well trained to give the service that meets our guests expectation in the future. We look forward to welcoming you again soon! Regards, Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff. Service was good. Only thing Grab and Gojek don’t serve in that area.
Stayed 3 nights in Jan 2020
Response from Management on 12 Feb 2020
Dear Valued Guest, A pleasure for us to read your feedback. Thank you for having a wonderful stay at Sthala, Tribute Portfolio Ubud Bali. We look forward to welcoming you again soon. Best Regards, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2019
Response from Management on 13 Dec 2019
Dear Valued Guest, Appreciate on your high score in Expedia, thank you for choosing Sthala, a Tribute Portfolio Hotel. We hope could see you again soon. Regards, Management

8/10 Good

Shardé, Texas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is AMAZING! Views are stunning the staff is incredible, the ladies in the spa are FANTASTIC! Only thing that was a pain point was the food. The breakfast buffet was pretty good but every other meal was not very good. But there are several other places to eat around the area so I would definitely stay here again! Great experience overall!
Stayed 2 nights in Nov 2019
Response from Management on 5 Dec 2019
Dear Shardé, Thank you so much for your kind words. We are very grateful for your review and we are so happy that you enjoyed your Sthala, a Tribute Portfolio Hotel, Ubud Bali experience. We are already looking forward to your return stay. Regards, Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly memorable experience. This is my second time with a Marriott Bonvoy hotel and it never fails to impress me yet again. The staff was extremely friendly from the moment I step in till I leave the hotel. They were very proactive in catering to my request and were always ready to strike a conversation with guests. The rooms were quite clean, comfortable with a taste of Balinese touch. The breakfast buffet was also great and they offer a variety of dining options as well. Overall a great experience !!
Stayed 2 nights in Nov 2019
Response from Management on 27 Nov 2019
Dear Valued Guest, Thank you for sharing your experience at the Sthala, a Tribute Portfolio Hotel, Ubud Bali. We appreciate your feedback and are delighted to hear that you had a great stay. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!  Sincerely, Management

10/10 Excellent

Kaede

Stayed 2 nights in Nov 2019

10/10 Excellent

Sovina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2019
Response from Maya on 5 Nov 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2019
Response from Management on 15 Oct 2019
Dear Valued Guest, Appreciate on your score, thank you for choosing Sthala, a Tribute Portfolio Hotel. We hope could see you again soon. Regards, Management

10/10 Excellent

KRISHNAKUMARI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel stay ever
Amazing hotel an even more impressive staff. Lovely room overlooking river, great breakfast buffet, interesting and unique daily free activities. Staff are the best thing about this hotel.
Stayed 5 nights in Sep 2019
Response from Management on 16 Sept 2019
Dear Krishnakumari, Appreciate on your review and thank you for taking time sharing your wonderful experience with us. Your feedback has been noted for improvement. look forward to welcoming you again soon on your next visit to Ubud. Sincerely, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, would stay again
Great hotel with spotless and modern rooms. Would stay here again. Note it takes 20-30 mins to reach Ubud town, and the hotel shuttle slots are very limited.
Stayed 3 nights in Aug 2019
Response from Management on 2 Sept 2019
Dear valued Guest, Thank you for staying with us at Sthala, Tribute Portfolio Ubud Bali. We are pleased to read your feedback. Once again, thank you. Yes, free shuttle is available. Please feel free to enjoy it. We look forward to welcoming you again soon. Sincerely, management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel, comfartable, quiet and beautifull. Staff are very polite and courteous. The only thing that would make this hotel even better is by providing more variety for breakfast buffet. I would really recommend this HOTEL, SUPERB. Keep up the good work.
Stayed 3 nights in Aug 2019
Response from Management on 2 Sept 2019
Dear Valued Guest, Thank you for sharing your experience at the Sthala, a Tribute Portfolio Hotel, Ubud Bali. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, management

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The services provided were excellent except for the food variety which could be increased.
Stayed 4 nights in Aug 2019
Response from Management on 4 Sept 2019
Dear Valued Guest, Thank you for taking your time for completing your reviews in Expedia. we are very glad you had a great time with your recent stay in our hotel. we are certainly look forward to welcome you again for another visit. Regards, Management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful, property was clean, amenities were great
Stayed 4 nights in Aug 2019
Response from Management on 20 Aug 2019
Dear valued guest, appreciate on your review, thank you for choosing Sthala, a Tribute Portfolio Hotel. We hope could see you again soon. Regards, Management

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!
Amazing stay!! My boyfriend and I stayed here for 4 nights and we were very impressed with the hotel. t was a gorgeous hotel and we loved our little room with the balcony too! The pools are very good also. We enjoyed breakfast here every morning and cannot fault the food served in the hotel! The staff were very kind and attentive and customer service was brilliant! We also loved the fact that there was a shuttle bus to take you into Ubud which was very convenient and the driver is a lovely man! Would highly recommend here!
Stayed 4 nights in Jul 2019
Response from Management on 20 Aug 2019
Dear Tia, Thank you for your wonderful reviews and compliments. It is our pleasure to deliver the highest quality service to our guests. We look forward to welcome you again for another memorable stay. Sincerely, Management.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice countryside location but compromise is a 15 minute drive to Ubud but there is a free shuttle bus. A kids pool would be good.
Stayed 3 nights in Jul 2019
Response from Management on 20 Aug 2019
Dear valued guest, Thank you for taking time sharing your stay at our hotel. We have noted your feedback for our consideration. We look forward to welcoming you again soon whenever your travel brings you back to Ubud. Sincerely, Management

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no proper words to express how wonderful experience we had in this hotel. Everything is more than excellent ... room with huge comfortable bed and great view of jungle forest and river, 2 great swimmimg pools and bar terrace , amazing breakfast and especially the very kind and hearty smile staff ready to help at any moment.
Stayed 2 nights in Jun 2019
Response from Management on 20 Aug 2019
Dear valued guest, Thank you for your reviews and compliments of your recent stay. It is our goal to give the best staying experience to the guest. We look forward to welcome you again for another memorable stay. Regards, Management

8/10 Good

Usha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The star of ubud
Beautiful place,well maintained.loved.our stay here
Stayed 2 nights in Jun 2019
Response from Management on 20 Aug 2019
Dear Usha, Appreciate on your review, thank you for choosing Sthala, a Tribute Portfolio Hotel. We hope could see you again soon. Regards, Management

10/10 Excellent

Vikesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, spacious room, beautiful pool!
Stayed 3 nights in Apr 2019
Response from Management on 20 Aug 2019
Dear valued guest, A pleasure for us to read your feedback. Thank you for having a wonderful stay at Sthala, Tribute Portfolio Ubud Bali. We look forward to welcoming you again soon. Best Regards, Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2018