University of Southern California

I was surprised to arrive to a property with no front desk. The check in is done in a kiosk with a remote agent. I was a little insecure with that at first, but that feeling was quickly gone, thanks to the great interactions with the agents. Very fast answer through the kiosk. The agent I interacted with the most was Shania, as I ended up extending my stay twice. She made the whole process quick and seamless. She was always incredibly polite, thoughtful and attentive. Every member of the cleaning team was polite and helpful, ready to accommodate requests. The rooms are small, but cozy and have a great layout. If you don’t need a kitchen, and are just looking for comfortable, clean, well designed room and bathroom, this place is a great choice. The area is very quiet and I had no issues with safety. It was great to be in a small and contained space instead of staying in a hotel with hundreds of rooms. Convenient parking and easy access. I live in Los Angeles and booked the hotel as I was moving to a new house. I had my mother visiting town and it was a lovely, comfortable and convenient stay for us.

Floors are a little thin, I could hear every move my upstairs neighbor made.

There is no front counter staff so you have to check in through a little kiosk, which was a little confusing, but once I was checked in, everything was smooth and the room was very nice and although at first, I was skeptical about the deposit being returned. It was returned within 24 hours. I would definitely stay here again.