Red Roof Inn Upper Grand Lagoon hotels

"The front desk employee at check in acted liked she hated her job. We are very easy going and talkative but she just barely said a word back. Then we got to the room, the floor was absolutely disgusting and the toilet constantly ran, could hear it even with the bathroom door closed. We just wore shoes the whole time in the room. The shower and tub had mold everywhere, definitely needs replaced. The walls seem paper thin, every noise is so loud. Our floor sounded like a kennel with how many dogs were constantly barking. We barely got any sleep. The price was great but you definitely get what you pay for."

"The room was okay for the price.Some remodeling would help, but then the room would cost more. Very nice spot on the beach but most tourists want to stay on Front Beach Road. I prefer this location. It is near the best restaurants on the beach and the state park. It also provides a quick exit for those heading northeast to go home. "

"Rooms were very clean and staff was efficient "

"the room was musky, there were roaches in room 229. the bathtub was cracked and rusted around the drain. there was a drain clog, or backup in courtyard in front of my room, that smelled. "

"Very noisy hotel. Harley Davidson motorcycles cruised the streets until past midnight every night, creating a lot of noise and making it impossible to sleep. I've stayed at hotels at the end of an airport runway that were not as loud. The hotel needs to put up concrete walls at the edge of the property to deflect the noise, or install triple-glazed windows."

"Steps from the beach. Loved the pool"

"our stay was overall okay. i’m not a very picky person, firstly. i don’t have to stay at the nicest place to enjoy myself. i can overlook a lot of things. but not when the “things” start stacking up. i’ll start with the positives. the hotel is steps from the beach, view is amazing, a/c in our room was icy cold, a nice surprise was that our room had a full sized fridge and kitchen sink. the staff were all very friendly, kind, and helpful. negatives though, outweighed the positives unfortunately. i would never want to stay here again, nor recommend it to a friend. our room smelled like mildew. we didn’t notice it at first, because we got there right at check in, and the room smelled like it was freshly cleaned. we were in and out pretty quick, just dropping our belongings off and changing clothes. when we got back to the room, the mildew smell was pretty strong. it flared my husbands asthma up the first night. we ended up having to leave our balcony door open for the rest of our stay to keep his asthma symptoms stable. the room very clearly had tons of water damage. the ceiling was peeling, and stained heavily with water stains. the carpet was absolutely terrible. it felt tacky under our feet, and we wore socks the whole time. it was also damp. probably the source of the mildew smell if i had to guess. the bottoms of our feet were black within mins if we didn’t. i have plenty more to say but out of characters. i’ll finish my review on google. "

"hot tub had trash floating in it, coke machine was out of my soda, no wifi in room 606. stay was ok, but nothing I want to repeat in the future"

"I stay here every year, usually 2x a year, with my family. Weve always loved it, but since By the Sea Resorts bought Palmetto Inn too, it seems to slowly be going down. The staff is great. The room was clean. Really the only issue was that the mattresses absolutely suck. The pillows were equally as horrible & uncomfortable. Im unsure what happened, as the beds were great even as recently as October 2025. And as much as they've raised their prices, a decent bed & pillows shouldny be too much to ask for. The coffee is awful & so weak, I barely knew it was coffee. Only half the cable channels worked, the remote only worked the volume. Please fix the bed problems. Everyone will benefit from it."