Utica Utica Zoo Hotels

"I had a very nice room. It was very clean and the amenities were great. We had a great stay."

"Clean room, helpful staff, hotel could use some updating. Breakfast was a solid spread with many options, not a lot for those who are more health conscious though. Fitness facility has many broken pieces of equipment and no water, but useable and able to get a decent workout in."

"The level of personal care and attention at this motel was surprising and worthy of notice."

"Nice quiet rooms. Helpfuf staff."

"Great service… very clean"

"Good"

"Staff was very helpful and accommodating. Lobby was attractive and inviting. Hallways smelled dank and like curry chicken and not fresh, dog in neighbor room barked a lot, wifi kept resetting and it was annoying to have to log in frequently, rooms need some updating, bathroom vent full of built up dust, room needed to be dusted from spiders and webs, beds were too hard and the base made noise every time someone moved. Tv was a nice size, the grounds were well kept and attractive. "

"The hotel canceled our resercation without our knowledge. We had booked this stay months prior. We always stayed at this hotel when ever we dropped my son off at college. Another thing I am a member of Hilton and asked tonspeak to a manager the receptiineset refused and said there was no manager till the next day. We had to find another hotel an hour away."

"The check in person was outstanding...courteous, friendly, helpful. He noticed that we're older folks and offered us a first floor room with parking right outside the door, which we appreciated. The only negatives were that even though it was obvious the bath had been cleaned, no extra rolls of toilet paper were provided which necessitated a trip to the front desk, and for some strange reason the trashcan in the bedroom had not been emptied. Other than that, all okay."