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Reviews of Holiday Inn Express Hotel & Suites Uvalde, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Uvalde, an IHG Hotel
2801 E Main Street, Uvalde, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 287 out of 542 reviews" "
Rating 8 - Good. 148 out of 542 reviews" "
Rating 6 - Okay. 58 out of 542 reviews" "
Rating 4 - Poor. 25 out of 542 reviews" "
Rating 2 - Terrible. 24 out of 542 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

charlie

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
N/a
Stayed 2 nights in May 2024
Response from Rosalinda D on 21 May 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Uvalde. Please know that your feedback is extremely valuable to us. We apologize for the inconvenience that you experienced at our hotel. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 830-278-7300 or rosalinda.deleon@baywoodhotels.com.

2/10 Terrible

Erik

Disliked: Staff & service
NA
Stayed 1 night in May 2024

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We really liked the room. It was clean however room 202 has a mini fridge that sounds like it is dying and needs to be put down. There was also a light at the pool that was super bright and made it hard to sleep even with the roll down blind drawn.
Stayed 1 night in Apr 2024

4/10 Poor

Shyla

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Tile in the bathroom was coming up and the AC didn’t work.
Stayed 1 night in Mar 2024
Response from Rosalinda D on 2 Apr 2024
Thank you for your feedback. We apologize for any inconvenience that you may have experienced. Thank you for staying at Holiday Inn Express.

10/10 Excellent

Deb

Liked: Amenities, property conditions & facilities
Very clean. Front desk very kind…
Stayed 1 night in Feb 2024
Response from R Deleon on 17 Feb 2024
Thank you for reviewing our hotel, your review brought smiles to our staff. We appreciate the positive feedback and look forward to providing excellent service to you next time you visit the Uvalde area.

10/10 Excellent

Paulo, Laredo

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a nice hotel Only draw is i called service for loud music next door at 3am and i had no answer.
Stayed 1 night in Feb 2024
Response from Rosalinda D on 5 Feb 2024
Thank you for reviewing our hotel, your review brought smiles to our staff. We appreciate the positive feedback and look forward to providing excellent service to you next time you visit the Uvalde area.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from R Deleon on 24 Jan 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us at Holiday Inn Express and hope to see you again in the near future.

10/10 Excellent

Merri

Travelled with family
Stayed 1 night in Dec 2023
Response from Rosalinda D on 26 Dec 2023
Thank you for reviewing our hotel, your review brought smiles to our staff. We appreciate the positive feedback and look forward to providing excellent service to you next time you visit the Uvalde area.

2/10 Terrible

Anthony

Stayed 1 night in Nov 2023
Response from Rosalinda D on 26 Dec 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Uvalde. Please know that your feedback is extremely valuable to us. We apologize for the inconvenience that you experienced at our hotel. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 830-278-7300 or rosalinda.deleon@baywoodhotels.com.

8/10 Good

Ted

Stayed 1 night in Nov 2023
Response from Rosalinda D on 26 Dec 2023
Thank you for reviewing our hotel, your review brought smiles to our staff. We appreciate the positive feedback and look forward to providing excellent service to you next time you visit the Uvalde area.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, staff was friendly, hotel and room clean. Near stores and various places to eat nearby.
Stayed 1 night in Oct 2023
Response from Rosalinda Deleon on 13 Nov 2023
Thank you for taking the time to write such a wonderful review of your recent stay here at the Holiday Inn Express Uvalde. I was so happy to read that you had a comfortable stay. Our staff takes great pride in the service we provide, so thank you very much for pointing that out. We look forward to the pleasure of hosting you the next time you are in town.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
A little pricey but worth it for modern and cleanliness.
Stayed 1 night in Oct 2023
Response from Rosalinda Deleon on 31 Oct 2023
Thank you so much for taking the time to review our hotel. I am pleased to hear that you have enjoyed your stay with us, we truly appreciate your loyalty. Your positive feedback made us all very happy and proud to be part of a great Team. We look forward to seeing you again soon so that we can continue to provide you with the service that you have come to expect from the Holiday Inn Express & Suites Uvalde.

10/10 Excellent

Mandy-lee

Stayed 1 night in Oct 2023
Response from Rosalinda D on 26 Dec 2023
Thank you for reviewing our hotel, your review brought smiles to our staff. We appreciate the positive feedback and look forward to providing excellent service to you next time you visit the Uvalde area.

10/10 Excellent

Amador

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laura and other female employees at counter were very helpful. Thank you
Stayed 1 night in Oct 2023
Response from Rosalinda Deleon on 30 Oct 2023
Thank you so much for taking the time to review our hotel. I am pleased to hear that you have enjoyed your stay with us, we truly appreciate your loyalty. Your positive feedback made us all very happy and proud to be part of a great Team. We look forward to seeing you again soon so that we can continue to provide you with the service that you have come to expect from the Holiday Inn Express & Suites Uvalde.

10/10 Excellent

Lidia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel but the mattress was a little hard
Stayed 1 night in Sep 2023
Response from Rosalinda Deleon on 12 Sept 2023
Thank you for staying with us at Holiday Inn Express in Uvalde. We hope to see you again soon.

4/10 Poor

Laury

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Let us know the pool is closed due to maintenance
Main reason I booked at this hotel was because of the pool. I had my 3 grandchildren with me. When we got there we were told the pool had been closed down for sometime due to maintenance... this was VERY disappointing considering that I paid almost double for the room than at a hotel with no pool. Have you ever been locked up in a hotel room with 3 young boys 10,8,& 6? We were told we could use the pool across the 5 lane highway.... really???
Stayed 1 night in Aug 2023
Response from Rosalinda Deleon on 22 Aug 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Uvalde. Please know that your feedback is extremely valuable to us. We apologize for the inconvenience that you experienced at our hotel. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

2/10 Terrible

Krystn Jessica

Stayed 3 nights in Aug 2023
Response from Rosalinda Deleon on 12 Sept 2023
Thank you for staying with us at Holiday Inn Express in Uvalde. We hope to see you again soon.

10/10 Excellent

Enrique

Stayed 1 night in Aug 2023
Response from Rosalinda Deleon on 12 Sept 2023
Thank you for staying with us at Holiday Inn Express in Uvalde. We hope to see you again soon.

10/10 Excellent

Belia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rosalinda D on 7 Aug 2023
Thank you for reviewing our hotel, your review brought smiles to our staff. We appreciate the positive feedback and look forward to providing excellent service to you next time you visit the Uvalde area.

10/10 Excellent

gabriel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and very good customer service. Breakfast staff was very attentive. 😀
Stayed 1 night in Aug 2023
Response from Rosalinda D on 7 Aug 2023
Thank you for reviewing our hotel, your review brought smiles to our staff. We appreciate the positive feedback and look forward to providing excellent service to you next time you visit the Uvalde area.

10/10 Excellent

FRANCISCA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Rosalinda D on 4 Aug 2023
Thank you for reviewing our hotel, your review brought smiles to our staff. We appreciate the positive feedback and look forward to providing excellent service to you next time you visit the Uvalde area.

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay breakfast was delicious
Stayed 1 night in Jul 2023
Response from R Deleon on 23 Jul 2023
Thank you for your feedback. We are glad that you enjoyed your stay with us at Holiday Inn Express and hope to see you again in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine except the food and coffee
Stayed 3 nights in Jul 2023
Response from Rosalinda D on 19 Jul 2023
Thank you for staying with us at Holiday Inn Express Uvalde.

6/10 Okay

Maribel

Travelled with family
Liked: Staff & service
The room was clean only the a/c noisy smell and the water in the pool was murky
Stayed 1 night in Jul 2023
Response from Rosalinda D on 10 Jul 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Uvalde. Please know that your feedback is extremely valuable to us. We apologize for the inconvenience that you experienced at our hotel. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 830-278-7300 or rosalinda.deleon@baywoodhotels.com.

6/10 Okay

April

Travelled with family
Liked: Staff & service
the pool is not the same pool that's on the website. the pool was very small and the spa wasn't even open for us to enjoy. The rooms were nice though
Stayed 1 night in Jul 2023
Response from Rosalinda D on 19 Jul 2023
Thank you for staying with us at Holiday Inn Express Uvalde.

10/10 Excellent

Helle

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious rooms, friendly staff and easy to access location😊
Stayed 1 night in Jul 2023
Response from Rosalinda D on 3 Jul 2023
Thank you for reviewing our hotel, your review brought smiles to our staff. We appreciate the positive feedback and look forward to providing excellent service to you next time you visit the Uvalde area.

10/10 Excellent

Michelle

Stayed 1 night in Jul 2023
Response from R Deleon on 23 Jul 2023
Thank you for your feedback. We are glad that you enjoyed your stay with us at Holiday Inn Express and hope to see you again in the near future.

10/10 Excellent

Maria

Stayed 2 nights in Jun 2023
Response from Rosalinda D on 19 Jul 2023
Thank you for staying with us at Holiday Inn Express Uvalde.

10/10 Excellent

Tina L.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jun 2023
Response from R Deleon on 8 Jun 2023
Thank you for your feedback. We are glad you enjoyed your stay with us at Holiday Inn Express Uvalde. We hope to see you again in the near future.

10/10 Excellent

Juanita

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were always pleasant and willing to help. The breakfast buffet was always fresh. I would highly recommend to anyone passing by, close to the Walmart and and restaurants in the area. Thank you Holiday Inn your hospitality was genuine and outstanding!
Stayed 8 nights in May 2023
Response from R Deleon on 19 Jun 2023
Thank you for reviewing our hotel, your review brought smiles to our staff. We appreciate the positive feedback and look forward to providing excellent service to you next time you visit the Uvalde area.

10/10 Excellent

Robert S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from R Deleon on 1 May 2023
We are glad you enjoyed your stay with us at Holiday Inn Express Uvalde and hope to see you again in the near future.

8/10 Good

Amy, Austin

Stayed 1 night in Apr 2023
Response from R Deleon on 1 May 2023
We are glad you enjoyed your stay with us at Holiday Inn Express Uvalde and hope to see you again in the near future.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Like most places help was in training and needed instruction. Pool was not usable due to cleaness and there is no hot tub as advertised.
Stayed 4 nights in Apr 2023
Response from Rosalinda Deleon on 10 Apr 2023
Thank you for your feedback. We apologize for the inconvenience that you experienced at our hotel. We have directed that concern to the appropriate department. We hope you will stay with us again so that you can see that your last stay was an exception.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice hotel. Clean & the room was so spacious.
Stayed 1 night in Mar 2023
Response from Rosalinda Deleon on 27 Mar 2023
Thank you for your feedback. We are glad you enjoyed your stay with us at Holiday Inn Express Uvalde and hope to see you again in the near future.

10/10 Excellent

Kaela

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Rosalinda Deleon on 20 Mar 2023
Thank you for staying with us at Holiday Inn Express Uvalde. We hope to see you again in the near future.

6/10 Okay

Maygensin

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
The room is clean however, it is outdated considering how expensive the room is. My family and I have been to other Holiday Inn Express and they are much nicer and updated.
Stayed 2 nights in Feb 2023
Response from Rosalinda Deleon on 20 Feb 2023
Thank you for your feedback. We are glad that you enjoyed your stay with us at Holiday Inn Express and hope to see you again in the near future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Rosalinda Deleon on 30 Jan 2023
Thank you for staying with us at Holiday Inn Express. We hope to see you again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
This is a great place to stay. Free wi-fi. Excellent hot breakfast. Highly recommend. Would stay here agsin
Stayed 1 night in Jan 2023
Response from Rosalinda Deleon on 16 Jan 2023
Thank you for your feedback. We are glad that you enjoyed your stay with us at Holiday Inn Express and hope to see you again in the near future.

10/10 Excellent

Chad

Stayed 1 night in Jan 2023
Response from Rosalinda Deleon on 11 Jan 2023
Thank you for staying with us at Holiday Inn Express Uvalde. We hope to see you again in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, clean, great staff
Excellent stay - no surprise. The staff was fantastic throughout our stay. Rooms are very comfortable. Convenient to everything.
Stayed 2 nights in Nov 2022
Response from Rosalinda Deleon on 14 Nov 2022
Thank you for your feedback. We are glad you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

RoyMichael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Rosalinda Deleon on 14 Nov 2022
Thank you for staying with us at Holiday Inn Express. We hope to see you again in the near future.

4/10 Poor

Jamie Daniel

Liked: Amenities
Disliked: Staff & service
Stayed 2 nights in Sep 2022

10/10 Excellent

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Everything was perfect! Customer service was amazing, definitely 100 recommended
Stayed 1 night in Aug 2022
Response from Rosalinda Deleon on 22 Aug 2022
Thank you for staying with us at Holiday Inn Express Uvalde. We hope to see you in the near future.

2/10 Terrible

Reynaldo

Travelled with partner
Liked: Cleanliness
Full of DPS Troopers that go to sleep at 8am and bang on your door because your TV is too loud.. which it wasn't but they seem to think they own the place !! Walls are thin at the Holiday inn.
Stayed 1 night in Aug 2022
Response from Rosalinda Deleon on 22 Aug 2022
Thank you for staying with us at Holiday Inn Express.

8/10 Good

Leland

Liked: Cleanliness, amenities, property conditions & facilities
Would stay again
Stayed 3 nights in Aug 2022
Response from Rosalinda Deleon on 16 Aug 2022
Thank you for your feedback. We are glad you enjoyed your stay with us and hope to see you again in the near future.

10/10 Excellent

Karlissa

Stayed 1 night in Aug 2022
Response from Rosalinda Deleon on 16 Aug 2022
Thank you for staying with us at Holiday Inn Express. We hope to see you in the near future.

8/10 Good

Marisela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garner/Robb Elementary Trip
Stayed 2 nights in Aug 2022

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Rosalinda Deleon on 1 Aug 2022
Thank you for staying with us at Holiday Inn Express. We hope to see you again in the near future.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2022

10/10 Excellent

vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful! Breakfast was perfect and the pool was clean as well as the room and entire property
Stayed 1 night in Jul 2022
Response from Rosalinda Deleon on 2 Aug 2022
Thank you for your feedback. We are glad you enjoyed your stay with us at Holiday Inn Express and hope to see you in the near future.