2/10 糟糕
Wendy
与家人出行
2026 年 2 月 16 日
不满意：服务设施
A fire alarm was activated at the property at c 11.20 pm during my stay. The Guests all left the building, some with small babies.nI rang the (premium) telephone number provided by Numa and was told by their operative (in a different country) that a member of staff was on site and that they were dealing with the problem. When I pointed out that this was not true and that other guests had also been told that a member of staff was on site, she agreed that no one had attended.
Of serious note was:
The fire alarm did not activate in guest bedrooms
The alarm did not alert the fire brigade to attend.
No one attended the Property, as suggested, from or on behalf of Numa.
The Police attended at about 12.40 and the alarm was deactivated at about 1 in the morning.
We were told to remain outside by the operative notwithstanding that a Public Alert had gone out to everyone in the region regarding serious adverse conditions.
No one telephoned any of the Guests back, as they had agreed to do.
No one informed us why the alarm had been activated.
The incident is indicative of the cavalier attitude taken by Numa to its Guests.
Also, of concern was that, on leaving the Property to return home we saw 2 individuals "tailgate" new arrivals into the premises. We had refused to allow them in, as they were not guests but just wanted to take a look around....
Wendy
2026 年 2 月入住 3 晚