Vens hotels from HK$603

"Staff in the restaurant & spa were excellent. Staff at reception were terrible especially the male customer service rep they were ill humoured, and rude. it’s rare to experience such badly trained staff. I would not return even if I was paid to. Ruined our holiday experiencing such an impolite and arrogant person. The manager was also absent and too busy to offer assistance. Hugely unprofessional. "

"Although our stay was short we thoroughly enjoyed our stay and used most of the amenities. The spa was wonderful and staff helpful and friendly. "

"The hotel is a great location! The rooms are spacious and clean. The reception staff was overwhelmingly friendly and helpful. Highly recommend."

"We ended up in the annex next to the lift. We were worried about that to start with because of reviews. But we had a lovely stay and used the main hotel to sit and have drinks and play cards, et cetera. It worked out very well we would stay again."

"Great location. Good size accommodation. Helpful staff. "

"Excellent!!"

"We are very happy with everything from the minute when we arrived till to the last the hotel fabulous, food amazing, all the staff absolutely wonderful and the best location possible in the world!!!! Big thank you to everyone!!!"

"Great experience. "

"Check-in was fine, especially given that we made a last-minute booking so we could go to QC Terme the next day. However, at around 9:30 p.m., my partner sustained a bleeding cut to the arm from the shower gel bottle holder in the shower, which is a confined space. We called the hotel's emergency number and asked for a plaster, as the reception was open until around 7pm only. The manager stated the hotel had "zero responsibility" to assist or provide a plaster. She said we could either go to the hospital or call an ambulance (which seems disproportionate), but we should not suggest that the injury was associated with the hotel. She also told my partner that we were “accusing the hotel” and "interrupting her evening", asked whether we were "trying to obtain reimbursement", and said my partner should "take responsibility for their own carelessness" and "stop acting like a child". We were concerned by the response. Most concerningly, she said words to the effect that we could be "blacklisted" and unable to stay at other hotels in the region if we pursue this complaint. The mezzanine staircase had no guardrail and we found it challenging at night, and the bathroom cups were rusted inside and out. We had stayed at another hotel in Chamonix for a week previously without any issue, so it's inappropriate to suggest that guests would fabric issues for monetary gains. The manager eventually agreed to provide a plaster at the reception in the morning, which we never received. "