Victoria Barracks

Unfortunately, our experience was disappointing from the moment we checked out. The front-of-house staff member at reception was discourteous and unprofessional. Her tone of voice, body language, and repeated sighing created an unwelcoming atmosphere and left a very negative impression. It was one of the poorest customer service experiences we have encountered at a reception desk. The room itself was spacious; however, the overall cleanliness was below expectations. While the property requires guests to clean the kitchen and wash dishes before departure, it appears that staff do not adequately inspect these items before the next guests arrive. Several cups, cutlery, pots, and dishes still had dried food residue and stains, requiring us to wash them before use. It seemed that only the beds were made and the floors vacuumed, leaving cleanliness of the kitchenware dependent on the previous guests’ standards. With improved housekeeping checks and more professional customer service at reception, the overall guest experience could be significantly enhanced.

Clean room and close to public transport

This is, without question, the worst hotel I have ever had the misfortune of staying in. I genuinely cannot understand how this place has positive reviews. I stayed here for one night with my mother and my baby, and it was a complete disaster from the moment we arrived. The room was filthy and absolutely reeked. The smell was so foul it was like sleeping in a sewer. It was overpowering, disgusting, and made me want to leave the second we walked in. The bed was like sleeping on a slab of concrete. It was unbelievably uncomfortable, and to top it off, there were only two pathetic pillows for the entire bed. A decent night's sleep was impossible. Whoever is making decisions about this hotel clearly has their priorities backwards. Instead of wasting money on a fancy toilet, maybe spend it on basic cleanliness, comfortable beds, and facilities that guests actually care about. The car park is an absolute nightmare. I specifically called before arriving to ask whether my car would fit and was assured there would be "heaps of room." That was completely false. The spaces are ridiculously tight, and I ended up scraping my car trying to get out because of the misleading information I was given. The staff were nice but acted like they couldn't care less. They seemed totally unaware of what was going on and showed no interest in resolving the issue. I woul never stay here again even if I was given.it for free.