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Reviews of Gala Hotel & Centro de Eventos

3 out of 5
Gala Hotel & Centro de Eventos
Arlegui 273, Vina del Mar, Valparaiso

Reviews

7.4

Good

Rating 10 - Excellent. 28 out of 89 reviews" "
Rating 8 - Good. 24 out of 89 reviews" "
Rating 6 - Okay. 20 out of 89 reviews" "
Rating 4 - Poor. 10 out of 89 reviews" "
Rating 2 - Terrible. 7 out of 89 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, amenities
Good attitude
Stayed 1 night in May 2024

10/10 Excellent

Audrey

Travelled with partner
Liked: Amenities
The room was small but comfortable. The staff was 100 stars. They went out of their way to help and saved us from a $5,000 scam!!
Stayed 1 night in Mar 2024

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleased with this hotel. I originally booked another hotel and when i arrived to vina del mar, they said that they did not have the rasvervation. Expedia was excellent with upgrading me to the Gala hotel at no extra charge. The hotel was walking distance to the Vina del Mar music festival and also offered sea views from the room as well as a jacuzzzi tub that I didn't get the opportunity to take advantage of. There was staff at the front desk that were bilingual and they provided me with an iron. The hotel and room was clean, breakfast was included and the room was soacious with a separate sitting area. The only area for improvement would be the decor. The hotel is older and as such the decor is dated but no complaints otherwise.
Stayed 2 nights in Feb 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

4/10 Poor

Manuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

maria tereza b

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel was in a deplorable condition: old, stained walls and carpets, peeling painting, old furniture, breakfast was not of good quality, old closet with door that did not open. Guests were addressed in writing as "passengers" !!?? A/c was powerful and room spacious, though.
Stayed 2 nights in Jan 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service
Hotel staff a 10 , breakfast 10, entrance to hotel and around 5, room 10 view to dowtown viña del mar 10

8/10 Good

Staci

Stayed 1 night in Oct 2022

4/10 Poor

jeffrey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old and outdated
Great location and nice views but thats it. I wish i had thoroughly read past reviews. The carpet in the room was disgusting, the drapes were old and woren out.the tv remote was woren out too, could hardly read the numbers. The staff were good and did thier best but this hotel is old and outdated. My advice is look for another hotel.
Stayed 4 nights in Aug 2022

10/10 Excellent

Jon, Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, you can walk everywhere. Nearby streets have great places to eat (places with daily menus), drink (nice bars with sidewalk seating), shop, or grab coffee and a muffin. The hotel is somewhat dated, but the room was nice and the bed was comfortable. The staff is super friendly and helpful.
Stayed 2 nights in Sep 2019

2/10 Terrible

laurie

Disliked: Staff & service, property conditions & facilities, room comfort
Horrible customer service horrible layout of rooms.
Stayed 12 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Very outdated hotel without a/c unit. Hard to connect WiFi without US-style outlets to charge your phones etc. Bad service, unable to bring friend/guest to your room although you paid for “room for two”.
Stayed 1 night in Nov 2018

6/10 Okay

Rolly, Canada

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
OK to stay
The hotel has two buildings. The one we got has no elevator. Our room was first assigned at 15th floor. We had to take elevator to 12th floor from the other building and walk down a corridor to our building and then down to 10th floor and then climb up to our room. The staff there spoke little English. After some hand and Google Translator communication, we were assigned to a room in the building that had elevator by paying $20 extra. I had poor sleep due to traffic noise all night. The breakfast was good. There was Internet. The location was good.
Stayed 1 night in Mar 2018

4/10 Poor

EcoBean, Kent, England

Liked: Cleanliness
NOT IN THE BEST OF CONDITIONS
I first stayed in this hotel when it opened in the early 90's and it used to be one of the better hotels in Vina del Mar. It has however had little investment in the last 25 years and is sorely in need of refurbishment. The rooms, however, are clean and comfortable but lack character and the creature comforts such as tea & coffee making facilities. The restaurant had a good menu, but is over priced, and the food is good.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Clean and friendly
Hotel staff is nice and the place is pretty clean. The continental breakfast is terrible. Waking distance to the stores and some bars.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Viña del Mar for to
Were coming fromage Argentina where hospitalité sèmes better. Great to be on the Bach.

8/10 Good

brayden, Utah

Liked: Cleanliness, staff & service
Nice with view of ocean but not 100% as advertised
Overall the stay was very pleasant. The staff was exceptional! TV was outdated and window was broken though.

8/10 Good

Carlos Augusto

Travelled with partner
Liked: Staff & service, amenities
El servicio del personal de primera. Muy buena atención. Al hotel y sus instalaciones les falta mantenimiento
Stayed 2 nights in Aug 2023

6/10 Okay

Carlos

Liked: Staff & service
Stayed 14 nights in Jan 2023

6/10 Okay

Carlos

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

leonardo

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buenísima experiencia
Stayed 2 nights in Dec 2022

10/10 Excellent

Jose Humberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio, perdonal excelente. Recomendable.
Stayed 2 nights in Dec 2022

10/10 Excellent

Jose Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal de calidad y calidez en la atención
Stayed 1 night in Dec 2022

10/10 Excellent

Gianfranco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

cesar

Liked: Cleanliness, staff & service, room comfort
Lo unico criticable seria el baño.
Stayed 2 nights in Sep 2022

10/10 Excellent

gianfranco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vuelvo al mismo hotel
Buena atencion..muy amables todos. Buen desayuno..todo impecable..por tercera vez lo visito..y muy central..y.economico..
Stayed 1 night in Sep 2022

10/10 Excellent

Maria D g

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Boa
Stayed 1 night in Jul 2022

8/10 Good

Lina Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
Todo muy bueno, necesito solo que he enviado correo porque necesitamos confirmar si la billetera de mi pareja se quedó y no he podido comunicarme.
Stayed 1 night in May 2022

10/10 Excellent

WENDOLYN ANDREA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación
Stayed 2 nights in Apr 2022

10/10 Excellent

Ana María

Stayed 2 nights in Apr 2022

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Quarto grande, cama grande, confortável, limpo, com uma vista incrível!!. Atendentes muito atenciosos do início ao fim da estadia!!
Vista do quarto
Stayed 7 nights in Apr 2022

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Christian

Business traveller
Avise que no podía ir y nadie me ayudo.
Pedí cambiar fecha por que no podía presentarme por problemas personales. En consecuencia perdí mi dinero!
Stayed 1 night in Mar 2022

8/10 Good

Jessica

Stayed 1 night in Jan 2022

6/10 Okay

Juan, Santiago

Travelled with partner
Liked: Staff & service
Me gusto solo lo centrico del lugar, .. .........
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
La garantía aún no la reintegran. Y ya.cobraron la estadia
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Oct 2019

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
ES UN LINDO HOTEL , PERO TIENE SITIOS DETERIORADOS, MUEBLES VIEJOS Y TV DE HABITACIONES DEBERIAN CAMBIAR X SMARTV ENTRE ORAS COSITAS, MUY BUEN DESAYUNO GRACIAS
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Me gusto el desayuno el servicio de aseo No me gustó la ducha de la primera habitación
Stayed 2 nights in Jul 2019

8/10 Good

MIRIAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bueno
Estuvo muy buena la estadía, lugar bueno limpio, solo lo incomodo del piso 12 que no se detiene el ascensor hay que subir y después bajar
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente
me encanto el hotel, las personas te atienden excelente, todo muy bien
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Me gusto la Ubicación. No me gusto qué hay que subir y bajar escaleras para llegar a la habitación no teniendo ascensor directo y que no exista una mantencion a las instalaciones notándose que el hotel no invierte para mantener en óptimas condiciones.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
que la habitacion que se me asigno habia que subir y bajar una parte en escaleras
Stayed 1 night in May 2019