“The stay was most pleasant. The apartment was spacious, clean and had everything needed. It is in a quiet area but near everything. The gentleman in the front desk is extremely professional.
The only thing I missed was access to a microwave and a self laundry room. They do your laundry for a fee and it is fast. ”
“This hotel gets our highest recommendation. The rooms are quiet and clean. It’s in a great location. The complimentary bottles of big water, quality body soap and complimentary coffee are big pluses. Mira is a great conversationalist who makes guests feel welcome. ”
“It’s great that we got free upgrades for 2 nights. The service is also good. The only thing which might need improvements is the daily room cleaning.”
“We had a great trip. Ludmil is a wonderful host! We enjoyed the different Bulgarian pastries each morning & his chats about Bulgarian history, plus advice on where to go & how to get there. He also took us one day to Rila Monastery, a trout restaurant & Boyana Church. This was a more relaxing trip than if we'd gone on a coach tour! ”
“We have a very late arrival flight so self check-in was a great option.
The room is spacious and clean, the beds are comfortable and the bathroom is very convenient. Great location!
The only drawback - we arrived at 1 a.m. in the winter and the heating in the room was not switched on, so it took some time to warm up the room. We managed to turn the heater by ourselves, however it would be better if there are some (printed) instructions about this for other late guests or the management turn on……
“Smooth check-in, free bottled water, capsule coffee, tea and snacks. Great location, close to restaurants and supermarket.
Sound insulation is not good but acceptable.”
“This is my first time to Bulgaria. I choose this hotel after finished my job for business trip. It was an excellent choice. Beautiful hotel situated at main attractions shopping street with variety of restaurant. Good hotel staff service. Simple Breakfast with good coffee and orange juices. I can do and buy everything here convinient as a tourist. ”
"I have comment their check in was cold and no welcoming.
The Hotel Executive asistant manager acknowledged my comment and send me a card however come with a set of amenities as same as the welcome amenities. Can see how robotic and service without heart.
Club lounge very nice, specially those serve attitude are different. F&B staff, housekeeping and concierge great hospitality but not front desk."