Room amenity
Check availability

Reviews of Candlewood Suites Waco, an IHG Hotel

2.5 out of 5
Candlewood Suites Waco, an IHG Hotel
2700 South New Road, Waco, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 529 out of 766 reviews" "
Rating 8 - Good. 170 out of 766 reviews" "
Rating 6 - Okay. 34 out of 766 reviews" "
Rating 4 - Poor. 22 out of 766 reviews" "
Rating 2 - Terrible. 11 out of 766 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

kathy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Clean, well stocked. Friendly staff. Loved everything about this place
Stayed 1 night in Apr 2024

6/10 Okay

Takella Gatewood

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Cathleen Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

10/10 Excellent

Delaine

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities for traveling with a pet. Staff was very accommodating and polite.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness
Stayed 3 nights in Apr 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, new rooms, and very clean. This property rescued us after the house we had booked for the eclipse was double-booked and we had nowhere to go. Maria at the front desk was super lovely and helpful! Our eclipse experience will be very different than planned but we are so grateful that we found a room! It's not a fancy place, but it's just what we needed.
Stayed 1 night in Apr 2024

10/10 Excellent

Melinda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay! We needed pet friendly, kitchenette & a workout area. It met all our expectations! The bed was super comfy- we slept great all week!, The kitchenette had a full size fridge, dishwasher,cooking surface & A LOT of appliances to check out for cooking! We were able to make breakfasts & even our Easter dinner :) There was plenty of outdoor space to walk our doggy & space for her kennel in our room. The exercise equipment was in great condition & lots of options for multiple activities. Multiple laundry units that were heavily used by guests, but newer machines. Access to interstate & gas stations was easy. The staff was very friendly & helpful. They do a nice job keeping the property clean and they work hard! We were very happy and will DEFINITELY stay here again on our next trip to Waco. Thank you!

10/10 Excellent

Patricia, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and always very happy with our stay. We will continue to stay here when going through Waco. It is in a perfect area HEB groceries , a lot of restaurants and shopping is close as well! Love the kitchens in the suites and gas grills if you have a craving for a good old steak! Soooo a five star over all. Keep up good work Candlewood ! ⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Mar 2024

10/10 Excellent

lakyzha

Stayed 1 night in Mar 2024

10/10 Excellent

mary, saint paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff was great.
Stayed 1 night in Feb 2024

10/10 Excellent

Paul, Suring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked mini kitchen in room.
Stayed 1 night in Feb 2024

10/10 Excellent

Chet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and back to major Hwy. Low water pressure.
Stayed 2 nights in Feb 2024

10/10 Excellent

Nancy G

Liked: Cleanliness, staff & service, property conditions & facilities
Our check in staff was excellent the room was so clean and well kept.
Stayed 1 night in Feb 2024

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Nov 2023

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Baylor Visit
This is my second time to stay here when I visit my daughter at Baylor. Love the full frig and toaster so I can have breakfast in my room. Close to campus and very quiet. Will stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff very professional, helpful and friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and plenty of room.
Stayed 1 night in Jan 2024

10/10 Excellent

Shanna

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Shonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but
No housekeeper on holiday
Stayed 2 nights in Dec 2023

10/10 Excellent

Amir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Johnathan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No wifi
It came with free wifi …. WiFi didn’t work . Unable to watch tv. The lady at the front desk said they had been having trouble with the tvs …. I feel I should get a portion of my money back for false advertisement
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Try the other side of I35
Neighborhood was run down
Stayed 1 night in Dec 2023

10/10 Excellent

Carrie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice neat place to stay.
Stayed 1 night in Nov 2023

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Check-In was seemless and friendly. Room is spacious with blackout curtain for peaceful sleep. Stay here you will not be disappointed. Please keep in mind this is not Four Seasons.
Stayed 1 night in Nov 2023

10/10 Excellent

Jack

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Shonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will keep visiting!
Stayed 1 night in Nov 2023

4/10 Poor

Abby

Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Shonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Helen

Furniture was worn out but the bed was comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating staff. Clean and spacious rooms.
Stayed 1 night in Nov 2023

10/10 Excellent

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was very easy and the staff was very friendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean and reasonably priced.
Stayed 1 night in Oct 2023

10/10 Excellent

madison

Stayed 1 night in Oct 2023

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyment
Overall, I enjoyed my stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Stayed 2 nights in Oct 2023

6/10 Okay

Minas, Lakeway

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
On the southern fringes of Waco so not convenient to Baylor or attractions. Isolated so no real opportunity for taking a walk around hotel. However hotel itself has excellent supplies for cooking & eating & a full size refrigerator/ freezer. Room itself has dated furniture & old carpets but all very clean. Good price point reflects the good & the less good.
Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The person at the desk when we first got there was very helpful and the room was very nice and nicely located.
Stayed 1 night in Sep 2023

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall pretty nice place and convenient to most everything. It was just a little hard at first to figure out where the front door was as we have never seen the entrance to a hotel going into the side. It made us a little nervous at first. Everything was clean and it was quiet and the bed was comfortable. Thank you for a good first time experience staying at Candlewood Suites!
Stayed 1 night in Sep 2023

8/10 Good

Rasheed, Duncanville

Liked: Staff & service, property conditions & facilities
Nothing at this time
Stayed 1 night in Sep 2023

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Greeted by friendly staff and everything was clean.
Stayed 1 night in Sep 2023

6/10 Okay

Victor

Business traveller
Liked: Staff & service, property conditions & facilities
Wasn’t clean as they claim, I found French fries in tha carpet and some plastic, over the shower hair from the previous guest and some dirt and stain over the walls
Stayed 1 night in Sep 2023

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Ladies at the front desk were welcoming and attentive. Whoever was at the desk when we walked in or out either said hello or have a great day, welcome back. I loved that! Room was super clean and towels were thick! Great stay!
Stayed 2 nights in Sep 2023

10/10 Excellent

Yolanda

Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Lewis

Business traveller
Liked: Property conditions & facilities, room comfort
Very Nice
I've had reservations at some other high end hotels by name brand but this hotel is just as nice with the latest amenities as the others.
Stayed 1 night in Sep 2023