We rented this home with the intent to have multiple generations come together for the weekend and then decided to surprise them with a small wedding. It was the perfect place as it would sleep our whole family for the weekend, we would have space, could cook our favorite foods. etc...The home is beautiful!
When we first arrived, we had to wait outside for the home to finish being cleaned despite arriving after the check in time. The housekeeping staff was still working and trying to fix the hot tub. We didn't let this initially deter us form enjoying this beautiful home. After all we wanted it to be clean when we were staying.
After we got in and began to settle everyone into their rooms we began to notice a lot of things that were damaged, not working or in disrepair.
The hot tub still was not working. We were told that it was fixed and should heat up. It never did and my family was really disappointing as this was a large part in deciding to rent this home.
We kept a list (this is what the long list of instructions said to do).
The dishwasher didn't work, there was a broken and unusable bed, the electrical in one of the main room was completely out except one lamp beside the bed, one of the game tables didn't turn on, etc. There were also stained carpets, towels, the BBQ grill was dirty and greasy. I wasn't complaining initially, the intent was just to let the owner know.
When the list was given to the owner, the response was a long list of things that we did to the home and a request to pay double in housekeeping costs! One of the bathrooms had a dirty floor/toilet (one of our kids got sick and we missed the mess ) However, there were claims of the home being "abused" and in complete disrepair.
There is a long list of things to do when leaving the home. We expected this we have stayed in vacation rentals before. My family spent the entire morning at check out, stripping beds, starting laundry, washing dishes, taking out the trash, etc. We certainly did not leave the home a complete mess and followed everything on the list before leaving.
I am a nurse and an honest person, if there was something that we did to this home to warrant 32 hours additional cleaning and double the amount for regular cleaning fees, I would kindly pay the amount and apologize profusely.
If you choose to rent this home be sure to inspect everything upon arrival.