Great communication when issues came up with the coffee pot, pool, and dishwasher draining leak.Couch in main living room was super low to the floor and very difficult for my elderly mom to get up from. Heck, all of us struggled. Cleaning wasn't top notch, but pretty good. The floor around the oven drawer pull out was filthy and gross, there was shredded cheese stuck to the wall behind the kitchen trash can, and the white painted mop boards throughout were showing dirt or fuzz. Floors were clean, and bathrooms and bedding were clean, however. It was nice, and communication was good. I just wish there had been a few nicer upgrades for the price that we paid. Definitely a nicer/sturdier couch and a coffee pot that only worked on the single cup lowest setting.