Exterior

Reviews of The Warren Lodge

2.5 out of 5
The Warren Lodge
731 VT Rt. 100, Warren, VT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 359 out of 515 reviews" "
Rating 8 - Good. 120 out of 515 reviews" "
Rating 6 - Okay. 20 out of 515 reviews" "
Rating 4 - Poor. 8 out of 515 reviews" "
Rating 2 - Terrible. 8 out of 515 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024
Response from Management Staff on 7 May 2024
Dear Hector,Thank you so much for your review! We're delighted to hear you loved your stay at Warren Lodge. We look forward to welcoming you back soon for another wonderful experience!

8/10 Good

Pamela

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Our only concern with the property was the strong moldy smell in our room and the thick mold growth on the window frame. Not healthy for people with mold allergies.
Stayed 1 night in Apr 2024
Response from Thomas on 28 Apr 2024
Hi Pamela,Thank you for bringing this to our attention. We sincerely apologize for the issues you experienced with the mold in your room. Please know that your health and safety are our top priorities, and we are taking immediate steps to address and resolve this issue to ensure it does not happen again. We hope to have another opportunity to host you and provide you with the excellent stay you expect and deserve.

10/10 Excellent

Ali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an adorable small place. The rooms are very clean. The property is great with many fire pits and plenty of outdoor areas.
Stayed 1 night in Apr 2024
Response from Management Staff on 14 Apr 2024
Dear Ali,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay at Warren Lodge, from the clean rooms to the cozy fireplace room and our game room. It sounds like you made great use of our outdoor areas and fire pits too!We strive to create a warm and welcoming atmosphere for all our guests, and it's always rewarding to know when we've succeeded. We hope to see you again soon for another memorable stay close to the slopes!

10/10 Excellent

William

Stayed 1 night in Feb 2024
Response from Management Staff on 17 Apr 2024
Thank you for the fantastic rating of Warren Lodge on Expedia! We're thrilled you had a positive experience with us, even though we don't have detailed feedback this time. We're always aiming to provide the best stay possible and it's wonderful to see this reflected in your rating. We look forward to welcoming you back soon for another great visit!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place- we came up for the eclipse and will plan to come up again
Stayed 2 nights in Apr 2024
Response from Management Staff on 10 Apr 2024
Dear Maria,Thank you for sharing such a glowing 5-star review of your experience at Warren Horse Lodge during the eclipse! We are over the moon to hear that our lodge served as the perfect backdrop for this extraordinary celestial event.Your intention to return for another visit fills us with joy and anticipation. We look forward to making your next stay even more memorable, whether it's for another significant event or simply to enjoy the serene beauty of Warren, VT.Thank you once again for choosing us for such a special occasion. See you again soon for more adventures and relaxation at Warren Horse Lodge!Justin

10/10 Excellent

Dallas

Stayed 2 nights in Apr 2024
Response from Thomas on 28 Apr 2024
Hi Dallas,Thank you for the excellent rating! We're thrilled you had a wonderful experience at Warren Lodge. While we wish we could hear more about what made your stay special, we're just glad to know that we met your expectations. Looking forward to welcoming you back soon for another great stay in Warren, VT.

8/10 Good

Layth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Building is dated and floor boards creak.
Stayed 1 night in Apr 2024
Response from Management Staff on 8 Apr 2024
Thank you for taking the time to leave us a 4 out of 5 review on Expedia and for noting our good location. We're glad you appreciated the convenience our lodge offers for exploring Waitsfield and its surroundings.We understand your comments about the building and the creaky floorboards. We're continually working on updates to enhance our guests' comfort while preserving its character. Your feedback is invaluable as it helps us identify areas where improvements can be made.We hope the quaintness of our lodge and the beauty of the area will bring you back for another visit. We look forward to the opportunity to exceed your expectations in the future.

6/10 Okay

Paul

Disliked: Amenities, property conditions & facilities
check in should not be complicated, uncomfortable furniture, bed soft.no services
Stayed 1 night in Feb 2024
Response from Zan on 14 Mar 2024
Hi Paul, Thank you for taking the time to share your feedback with us. While we're proud that many of our guests appreciate the simplicity and efficiency of our keyless check-in process, we're truly sorry to hear that your experience did not reflect this. Your comfort and satisfaction are our top priorities, and we take your concerns seriously. Please reach out to us to provide additional information regarding what made you feel that the check in process was complicated. Most guests appreciate texted instructions sent the day of arrival.Regarding the discomfort you experienced with our furniture and the softness of the bed, we understand that personal preferences vary widely when it comes to comfort. We strive to cater to a wide range of needs and will consider your feedback as we continue to update and improve our guest rooms.We also note your comment regarding the perceived lack of services. Our team is committed to providing a high level of service and ensuring that all our guests have access to the amenities and assistance they need. We would welcome any further details you could provide on what services you felt were lacking, as it would greatly assist us in enhancing our offerings.We appreciate your review, as it helps us to improve our service and better cater to our guests. We hope to have the opportunity to welcome you back and provide a more positive experience that meets your expectations and reflects the high standards we strive to uphold.Warm regards,Zan

6/10 Okay

John

Travelled with family
Liked: Staff & service
Adequate. Clean. Friendly communicate host.
Stayed 2 nights in Feb 2024
Response from Zan on 19 Feb 2024
Hi John,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our place clean and our communication friendly and effective. We strive to ensure every guest has a comfortable and pleasant stay, and it's rewarding to know these aspects met your expectations.We noticed your overall experience was rated as 3 out of 5, and we wonder if there was anything specific we could have done to make your stay even better. We are always looking for ways to improve and ensure our guests have the best possible experience. If you have any suggestions or additional comments, we would love to hear them.Thank you again for choosing to stay with us. We hope to have the opportunity to host you again in the future, perhaps exceeding your expectations next time.Zan

10/10 Excellent

Russell

Stayed 1 night in Feb 2024
Response from Management Staff on 21 Mar 2024
Thank you so much for the 5-star rating on Expedia! We're delighted to see that you enjoyed your stay at Warren Lodge. While we wish we could hear more about what made your visit special, we're just glad to know that we met your expectations.Our team is dedicated to providing a welcoming and comfortable environment for all our guests, and your high rating is a wonderful testament to our efforts. We hope to have the opportunity to welcome you back in the future for another great stay in Warren, VT. Safe travels, and thank you for choosing Warren Lodge!

10/10 Excellent

Hillary

Travelled with partner
Clean, cozy, and comfortable!
Stayed 1 night in Feb 2024
Response from Crystal on 16 Feb 2024
Hello, Hillary!Thank you for your wonderful review and the 5-star rating on Google! We're thrilled to hear that you found Warren Lodge to be clean, cozy, and comfortable. Our team works hard to ensure that every guest has a pleasant and relaxing stay, and it's rewarding to know that we've achieved this for you.We look forward to welcoming you back for another cozy and comfortable visit. Safe travels and thank you for choosing Warren Lodge for your stay in Warren, VT!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management Staff on 13 Feb 2024
Dear Anna,Thank you for awarding Warren Lodge a perfect 10 out of 10 rating on Expedia! While we wish we could have heard more about your experience, we're thrilled to know that your stay with us met your expectations to the fullest.Our team strives to provide exceptional service and a memorable stay for all our guests, and your high rating is a wonderful testament to our efforts. We look forward to the opportunity to welcome you back to Warren, VT, for another outstanding experience.Safe travels and thank you again for choosing Warren Lodge!

10/10 Excellent

Miranda

Stayed 2 nights in Jan 2024
Response from Crystal on 3 Feb 2024
Hi Miranda,Thank you for the perfect 10 out of 10 rating on Expedia! We're thrilled to receive such high marks and deeply appreciate you taking the time to rate us. While we wish we could hear more about what made your stay at The Warren Lodge special, we're delighted to know that we met your expectations.Our team is committed to providing a memorable and comfortable experience for all our guests, and your rating is a wonderful testament to our efforts. We look forward to the opportunity to welcome you back for another exceptional stay in Waitsfield, VT. Safe travels and thank you for choosing The Warren Lodge!

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Warren Lodge made check-in and checkout easy. The rooms were clean, well organized, and modern. Thank you for a wonderful stay!
Response from Management Staff on 28 Jan 2024
Dear Rachel,Thank you for your fantastic review and the 5-star rating on Expedia! We're delighted to hear that you had a wonderful stay at Warren Lodge. It's great to know that our efforts in making the check-in and checkout process easy and convenient were appreciated.We're also pleased that you found our rooms clean, well-organized, and modern. Our team is dedicated to providing a comfortable and enjoyable experience for our guests, and your feedback is a testament to our commitment.Thank you for choosing Warren Lodge, and we look forward to welcoming you back for another pleasant stay. Safe travels!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
The shower is very, very small and the pull out couch is also very small and very uncomfortable. Really not suitable for more than 2 people. The location is good and the main bed is comfortable.
Stayed 3 nights in Dec 2023
Response from Zan on 1 Feb 2024
Dear Guest,Thank you for taking the time to provide feedback on your recent stay with us. We're glad to hear that you found the location of our hotel convenient and the main bed comfortable. However, we are sorry to learn that other aspects of your stay did not meet your expectations.We understand your concerns regarding the size and comfort of the shower and the pull-out couch. Providing comfortable and accommodating facilities for all our guests is a top priority, and we regret that we fell short in this regard. We will take your feedback into consideration as we continuously seek to improve our amenities and ensure they meet the needs of our guests.Regarding the suitability of the room for more than two people, we apologize for any inconvenience this may have caused. We offer a variety of room types and sizes to cater to different guest needs, and we would be more than happy to assist in selecting a room that better suits your requirements for any future stays.We appreciate your positive comments about the location and the main bed, and we hope that these aspects of your stay were enjoyable. We are committed to ensuring a better experience for you and all our guests, and we hope you will give us the opportunity to host you again in the future, providing a stay that meets all your expectations.Thank you once again for your feedback. Please feel free to reach out to us directly for any further comments or to discuss your next visit.Warm regards,Zan

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay at Warren Lodge when skiing at Sugarbush. It is clean, private, communication is great.
Stayed 1 night in Jan 2024
Response from Management Staff on 22 Jan 2024
Dear Paul,Thank you for your outstanding 10 out of 10 review on Expedia and for your loyalty to Warren Lodge during your skiing trips to Sugarbush! We're thrilled to hear that you consistently find our lodge clean and private, and that our communication meets your expectations.Our team is dedicated to ensuring a comfortable and enjoyable experience for each of our guests, and it's wonderful to know that we've been able to provide this for you time and again. Your continued choice to stay with us is the highest compliment we could receive.We look forward to welcoming you back for your next visit to Sugarbush. Safe travels and thank you again for choosing Warren Lodge!

6/10 Okay

Frederick

Travelled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Zan on 17 Jan 2024
Dear Fredrick,Thank you for choosing to stay with us and for taking the time to rate your experience. We noticed you rated us 3 out of 5, and we would love to hear more about your stay. Understanding our guests' experiences is crucial for us in our ongoing effort to provide excellent service and accommodations.If there was any aspect of your stay that did not meet your expectations, please let us know. We are committed to addressing any issues our guests may encounter and improving wherever possible. On the other hand, if there were areas that you enjoyed, we'd be delighted to hear about them too!Your feedback is invaluable in helping us enhance our service. We hope to have the opportunity to welcome you back and provide you with a stay that exceeds your last experience.Thank you,Zan

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management Staff on 13 Jan 2024
Dear Sean,Thank you for your 4-star rating on Expedia. We're glad to know that your stay at Warren Lodge was largely positive. We always strive for excellence and would welcome any feedback or suggestions you might have on how we can make your next stay a 5-star experience. We hope to have the opportunity to host you again and provide an even better stay. Safe travels and thank you for choosing Warren Lodge!

10/10 Excellent

lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management Staff on 13 Jan 2024
Dear Lucas,We appreciate you for the perfect rating!Our team works diligently to provide a welcoming and comfortable environment for our guests, and your rating is a wonderful testament to our efforts. We look forward to the opportunity to welcome you back in the future for another great stay in Warren, VT. Safe travels and thank you for choosing us!

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management Staff on 13 Jan 2024
Dear Martin,Thank you for awarding Warren Lodge a 5-star rating on Expedia! We're delighted to see such a positive response and would love to hear more about your experience with us. Our team is dedicated to providing a memorable stay, and it's wonderful to know that we've met your expectations. We look forward to welcoming you back for another great visit in Warren, VT. Safe travels and thank you for choosing Warren Lodge!

10/10 Excellent

Mohamed

Stayed 1 night in Oct 2023
Response from Management Staff on 13 Jan 2024
Dear Mohamed,Thank you for the perfect 10 out of 10 rating on Expedia! We're thrilled to know that you had a highly positive experience at Warren Lodge. While we wish we could hear more about what made your stay special, we're just glad that you left satisfied and happy.Thank you for choosing the Warren Lodge!

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overall
No-frills, but comfy and pleasant.
Stayed 2 nights in Dec 2023
Response from Management Staff on 13 Jan 2024
Dear Andrew,We're glad to hear that you found our accommodations comfortable and pleasant, offering a no-frills yet satisfying experience. Our goal is to provide a welcoming and cozy environment that meets our guests' needs, and it's encouraging to know that we were able to do this for you.We're always looking for ways to improve our guests' experiences, so if there are any specific amenities or services you felt were missing, we'd be grateful to hear your suggestions. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Safe travels, and thank you for choosing Warren Lodge!

10/10 Excellent

TODD

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Management Staff on 14 Nov 2023
Thank you for awarding us a 5-star rating on Expedia! We're thrilled to know you had a positive experience at Warren Lodge. While we wish we could hear more about what you enjoyed most, we're just glad that you left satisfied. We hope to welcome you back in the future for another wonderful stay in Waitsfield, VT. Safe travels and thank you for choosing Warren Lodge!

10/10 Excellent

Sidney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience. Thank you Jennie for an amazing stay
Stayed 1 night in Oct 2023
Response from MB on 2 Nov 2023
Hi Sidney, Thank you for taking the time to leave such a short but wonderful review of your stay at Warren Lodge. We're delighted to hear that you had an excellent experience, and we're especially grateful to Jennie for making your stay amazing.Our team is dedicated to providing exceptional service, and we're thrilled that Jennie played a part in making your visit memorable. If you ever decide to return to Warren Lodge or have any specific requests for your next stay, please don't hesitate to let us know. We're here to ensure your future visits are just as enjoyable.Thank you for choosing Warren Lodge, and we hope to welcome you back soon!Marianne

8/10 Good

Joseph, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here while driving through the area. Staff was very helpful. The room was clean and the shower was great. The thermostat didn't work as the heat didn't come on all night. There was a comforter provided int he room so that balanced out the lack of heat. Overall I'd stay again if in the area.
Stayed 1 night in Oct 2023
Response from Management Staff on 1 Nov 2023
Thank you for choosing Warren Lodge and for taking the time to leave a review. We are glad to hear that our staff was helpful and that you found your room clean and the shower to your satisfaction. We apologize for the inconvenience you experienced with the thermostat and appreciate your understanding and adaptability. We have taken note of your feedback to ensure that the heating issue is addressed promptly and effectively.We're pleased that overall, you enjoyed your stay and would consider us again. We look forward to the opportunity to welcome you back and provide you with a fully comfortable experience, with all amenities in perfect working order. Safe travels until we see you next!

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn Keeper was very gracious and welcoming. She made our visit memorable. We are already planning our return.
Stayed 1 night in Oct 2023
Response from Management Staff on 31 Oct 2023
Thank you for taking the time to share your experience at Warren Lodge! We're thrilled to hear that our Inn Keeper made such a positive impression on your stay, and that you found your visit memorable. We truly value and appreciate your feedback. Knowing that you're already planning your return brings a smile to our faces! We can't wait to welcome you back for another wonderful stay. Until then, safe travels and thank you for choosing us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, easy check-in, comfortable and clean room!
Stayed 1 night in Oct 2023
Response from Management Staff on 30 Oct 2023
Thank you for taking the time to leave us such a wonderful review on Expedia! We're thrilled to hear that you had a great stay at Warren Lodge and appreciated the ease of check-in, as well as the comfort and cleanliness of your room. Your feedback is invaluable to us. We look forward to welcoming you back on your next visit to Waitsfield, VT. Safe travels and thank you for choosing Warren Lodge!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cozy
It was amazing. Perfect little place to spend the the night! Will definitely stay there again.
Stayed 1 night in Oct 2023
Response from Management Staff on 30 Oct 2023
Please provide me a response to the 10 out of 10 review I received for my hotel (Warren Lodge in Waitsfield VT) on Expedia. "It was amazing. Perfect little place to spend the the night! Will definitely stay there again."

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy communication with check-in. Very cozy place that had everything that was needed for a weekend getaway. Highly recommend it to anyone who is visiting VT.
Stayed 2 nights in Oct 2023
Response from MB on 28 Oct 2023
Hi Matthew, Thank you for choosing Warren Lodge for your weekend getaway and for sharing your wonderful feedback with us. We're delighted to hear that you found the communication for check-in easy and that you enjoyed your cozy stay.Your recommendation means a lot to us, and we're grateful for your kind words. We hope to continue providing comfortable and enjoyable accommodations for all our guests.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back and hosting you again in the future.

8/10 Good

Richard

Travelled with family
Little hard checking in after hours. Nobody to answer phone vsll. P
Stayed 1 night in Oct 2023
Response from Management Staff on 25 Oct 2023
Thank you for taking the time to share your feedback with us. We appreciate your input and apologize for any inconvenience you experienced during your check-in after hours. Our lines for reservations are active from 10:30 AM to 11:30 PM ET, and we're sorry if this caused any difficulties for you.We are continually working to improve our services and guest experiences, and your feedback helps us in this process. If you have any further comments or suggestions, please don't hesitate to reach out to us directly during our operating hours, and we'll be more than happy to assist you.We hope you enjoyed your overall stay at Warren Lodge, and we look forward to the opportunity to host you again in the future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my quaint, comfortable, clean and quiet room. WL's location was perfect for me, as I wanted to be fairly close to both Stowe and Montpelier. It certainly met my needs for two days. there.
Stayed 2 nights in Oct 2023
Response from Management Staff on 23 Oct 2023
Thank you for taking the time to leave us a fantastic 5-star review on Expedia! We're delighted to hear that you enjoyed your stay at Warren Lodge and that our quaint, comfortable, and clean accommodations met your needs perfectly. Our location is indeed ideal for exploring both Stowe and Montpelier, and we're pleased to have provided you with a quiet and restful experience.Should your travels bring you back to the area, please don't hesitate to choose Warren Lodge for another wonderful stay. We'd love to welcome you back.

6/10 Okay

Verified traveller

Road Closed
I cannot give a fair review of The Warren Lodge. We completed all steps to use the remote check-in and downloaded directions ahead of time. The communication pre check-in was great. Unfortunately the weather was not good (but still daylight) and the Lincoln Gap road from where we were (the seemingly only road, narrow and at one point dirt) was completely closed to Warren due to rain/ fog. According to locals this is a regular occurrence and why I am leaving the review. In order to re-route our trip we would have had to drive over an hour on unfamiliar roads in the dark/fog/rain to get to the Lodge. We are from Northern New England and used to back road driving but this was not safe. I would buy trip insurance or take a chance and not pre-book if you are planning to stay here.
Stayed 1 night in Oct 2023
Response from Zan on 23 Oct 2023
Thank you for taking the time to share your experience with us. I genuinely appreciate your feedback and deeply regret the inconvenience you encountered due to the unforeseen road conditions.Weather conditions, particularly in our region, can sometimes be unpredictable and challenging. We understand how this can impact our guests' travel plans, especially when arriving from distant locations. I apologize for any distress this caused you.For travelers who may come across similar circumstances in the future, I truly value your suggestion about considering trip insurance. It's always a good idea to have such a safety net.We hope to have the opportunity to welcome you in the future, ensuring a smoother journey to our lodge.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot by the river and close to skiing
Stayed 1 night in Oct 2023
Response from Management Staff on 23 Oct 2023
Thank you for taking the time to share your 5-star review on Expedia! We're thrilled to know that you enjoyed your stay at Warren Lodge and appreciated our lovely location by the river. Being close to skiing is indeed a great advantage for our guests, and we're delighted that you found it convenient.Should you plan another visit to the area, we'd be delighted to host you again. Your kind words and positive feedback are greatly appreciated.

10/10 Excellent

claudia

Travelled with family
Very nice and clean… good customer w, I will stay again…
Stayed 1 night in Oct 2023
Response from Management Staff on 22 Oct 2023
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our lodge to be very nice and clean, and we greatly appreciate your kind words about our customer service. It's wonderful to know that you plan to stay with us again in the future.We look forward to welcoming you back to Warren Lodge for another exceptional stay. Safe travels until then!

8/10 Good

Marsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MB on 19 Oct 2023
Hello Marsha,Thank you for taking the time to leave a rating for Warren Lodge in Vermont. We value your feedback, and we hope to have the opportunity to host you again in the future. If you have any specific comments or suggestions to share that would help us improve your experience, please feel free to reach out. We always strive to provide the best possible stay for our guests, and your input is valuable to us.

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from MB on 19 Oct 2023
Hi Robert,Thank you so much for your perfect rating! We're delighted to hear that you had a fantastic experience at Warren Lodge in Vermont. We hope to continue providing you with exceptional service during your future visits. If you ever have any comments or suggestions you'd like to share, please don't hesitate to reach out. Your feedback is important to us, and we look forward to welcoming you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MB on 19 Oct 2023
Hi Michael, Thank you for taking the time to rate your stay at Warren Lodge in Vermont with a perfect 10 out of 10. We're delighted to hear that you had a wonderful experience during your visit. If you have any specific comments or suggestions you'd like to share in the future, please don't hesitate to reach out. We appreciate your support and look forward to hosting you again in the future. Your feedback helps us maintain our high standards of service and hospitality.

2/10 Terrible

William

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money
We actually refused to stay here! Paid $250+ for a room worth $50 tops. Our room was under a deck with a pile of rubble next to the entrance. There was a step up to get into the bathroom that we would have tripped on at night. Heater sat on a wooden box. People were nice but the room was way overpriced.
Stayed 1 night in Oct 2023
Response from Zan on 18 Oct 2023
Thank you for taking the time to share your feedback regarding your recent reservation at Warren Lodge. We genuinely appreciate your input, as it helps us strive for excellence in providing our guests with a memorable experience.Firstly, we want to extend our sincere apologies for not meeting your expectations during your visit. We are genuinely disappointed to learn about the issues you encountered, and please rest assured that we take your comments seriously.We understand that your stay was a last-minute booking and that you were assigned our smallest room. We regret that this room did not meet your expectations. Please note that if you decide to stay with us in the future there are much larger rooms with various amenities available.We are also concerned about the step up to the bathroom in that particular unit. Safety is a top priority for us, and we appreciate your suggestion of adding a light strip along the edge to enhance safety during nighttime visits to the bathroom. We will implement this improvement promptly.We are delighted to hear that you found our staff to be pleasant, as we take pride in providing excellent customer service.Once again, we apologize for the inconvenience you experienced during your stay, and we genuinely appreciate your feedback. We are committed to making the necessary improvements to ensure that our guests have a more enjoyable experience in the future.If you decide to give us another chance, we would be grateful for the opportunity to provide you with a superior experience that aligns with the high standards we strive to maintain. Please do not hesitate to reach out to us directly if you have any further comments or concerns.Thank you for choosing Warren Lodge, and we hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cute hotel with great service and communication with the staff. Totally updated/modern rooms with great touches. Great coffee in the morning with easy access to the river and next time, I need to use the fire pits in the back. Highly recommend.
Stayed 1 night in Oct 2023
Response from MB on 19 Oct 2023
Hi Eric, Thank you for your fantastic review of Warren Lodge! We're thrilled to hear that you had a super cute and enjoyable stay. It's great to know that you appreciated our modern and updated rooms as well as our attentive service. Don't forget to make use of the fire pits by the river on your next visit – they can add to the wonderful atmosphere we offer. We appreciate your recommendation and look forward to welcoming you back soon for another great experience!

10/10 Excellent

Carolyn

Travelled with family
The Warren Lodge is a wonderful place to stay. The staff and owner were very accommodating and kind. The Lodge is comfortable……loved the heated floors and was next to the river.
Stayed 3 nights in Oct 2023
Response from MB on 19 Oct 2023
Hi Carolyn, Thank you for your wonderful review of Warren Lodge! We're delighted to hear that you had a fantastic stay and that you found our staff and owner to be accommodating and kind. It's great that you enjoyed the comfort of the lodge, especially the heated floors, and the proximity to the river. We aim to provide a cozy and enjoyable experience for all our guests, and we're glad we could do that for you. We hope to welcome you back in the future for another memorable stay by the river!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and cozy!
Wonderful place to stay! Super cozy and a great place to relax by a peaceful river. We loved it!
Stayed 1 night in Oct 2023
Response from MB on 19 Oct 2023
Hi Kelly,Thank you for your fantastic review of Warren Lodge! We're delighted to hear that you had a wonderful stay and found our lodge to be cozy and relaxing. The peaceful river setting is indeed one of the highlights of our property, and we're thrilled that you enjoyed it. We hope you'll choose to stay with us again in the future for another relaxing and enjoyable experience by the river. Your kind words are greatly appreciated!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from MB on 19 Oct 2023
Hi John, Thank you for taking the time to leave a rating for your stay at Warren Lodge. We appreciate your feedback, even though you didn't provide specific comments. If there's anything specific you'd like to share or if there are ways we can improve and make your next stay even better, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Elizabeth

Travelled with family
was clean. Staff friendly. Had tons of mosquitos in the room.
Stayed 1 night in Sep 2023
Response from MB on 12 Oct 2023
Hi Elizabeth, Thank you for taking the time to provide us with your feedback. We're pleased to hear that you found our hotel clean and our staff friendly. However, we apologize for any inconvenience caused by the presence of mosquitoes in your room.Please rest assured that we take this matter seriously, and we will take immediate steps to address and rectify the issue to ensure that future guests do not encounter the same problem. Our team is committed to providing a comfortable and pest-free environment for our guests.We appreciate your feedback, as it helps us improve our services. If you ever find yourself in the area again, we hope you'll consider staying with us once more, and we'll do our best to ensure your next visit is entirely enjoyable.

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did an outstanding job helping us during the check in process.
Stayed 1 night in Oct 2023
Response from MB on 12 Oct 2023
Hi Marcelo, Thank you so much for your kind words about our staff and the check-in process! We truly appreciate your feedback and are delighted to hear that you had an outstanding experience with us.Our team takes great pride in providing exceptional service to our guests, and it's always rewarding to know that their efforts have made a positive impact on your stay. We hope that your entire visit was enjoyable, and we look forward to welcoming you back in the future.If you ever need assistance or have any questions during your stay, please don't hesitate to reach out. We're here to make your time with us as comfortable and pleasant as possible.Thank you once again for choosing [Your Hotel Name], and we can't wait to host you again soon!

2/10 Terrible

Taisa

Travelled with family
It was impossible to stay. We had to find another place. The smell was terrible, there were tires at the door and the place was completely dirty. The worst experience of our entire life.
Stayed 3 nights in Oct 2023
Response from Zan on 18 Oct 2023
I want to begin by expressing our deepest apologies for the experience you encountered during your attempted stay at Warren Lodge. We appreciate your feedback, as it helps us improve our services and ensure our guests have a pleasant experience.Firstly, we're genuinely sorry for the inconvenience caused by the odor and the presence of tires near the entrance. Unfortunately, during your visit, our neighbor had a tire delivery that we had no control over, and this unusual circumstance affected the atmosphere around our property. We understand how this could have been disruptive and frustrating.I assure you that cleanliness is of utmost importance to us, and we take great pride in maintaining a high standard of cleanliness in our accommodations, as evidenced by other positive reviews. To address your concerns, we conducted a thorough inspection of the unit you had booked, and it was found to be immaculately clean and it would have been helpful that you were more specific in what you meant by that comment. We are committed to providing clean and comfortable accommodations, and we deeply regret that you did not experience this during your stay.Once again, we sincerely apologize for the inconveniences you faced during your visit. Your feedback is invaluable to us, and we will take immediate steps to prevent any similar situations in the future. We hope you will consider giving us another chance, and we look forward to the opportunity to provide you with a vastly improved experience.If you have any further comments or concerns, please feel free to reach out to us directly.Thank you for considering Warren Lodge, and we hope to have the privilege of serving you better in the future.Warm regards,

10/10 Excellent

Nithin

Stayed 1 night in Sep 2023
Response from MB on 19 Oct 2023
Hi Nithin, Thank you for taking the time to leave a 5-star rating for Mad River Lodge. We hope you had a fantastic stay with us! If you have any specific feedback or comments to share about your experience, please feel free to do so. Your input helps us continually improve our services and ensure that all our guests have a great stay. We appreciate your support, and we look forward to hosting you again in the future.

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from MB on 19 Oct 2023
Hi Daniel, Thank you so much for leaving a 5-star rating for your stay at Warren Lodge in Vermont! We're delighted to hear that you had a great experience. If you ever decide to share more detailed feedback or if there's anything specific you loved about your stay, please don't hesitate to reach out. We value your support and look forward to hosting you again in the future.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Check-in process is a personalized text, which is interesting and a nice experience.
Stayed 2 nights in Sep 2023
Response from MB on 28 Sept 2023
Hi Justin, Thank you so much for your kind words! We're thrilled to hear that you had a great experience during your stay with us. Our personalized text check-in process is designed to make your stay more convenient and enjoyable, and we're glad to hear that you found it interesting and enjoyable. We strive to provide our guests with a memorable experience, and feedback like yours motivates us to continue delivering exceptional service. We look forward to welcoming you back in the future for another wonderful stay!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MB on 28 Sept 2023
Hi Kevin, Wow, a 10-star rating! Thank you so much for this incredible vote of confidence. Even though words were left unspoken, we're truly honored by your rating. We're elated to know that you had a fantastic experience at Warren Lodge. We hope to have the pleasure of welcoming you back to Waitsfield, VT soon. Safe travels, and thank you for choosing us!

10/10 Excellent

Joleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin process, great communication and Jennie was great at welcoming us
Stayed 1 night in Sep 2023
Response from MB on 23 Sept 2023
Hi Joleen, Thank you for taking the time to leave such a positive review. We're delighted to hear about your smooth check-in experience and the great communication you experienced during your stay.Jennie is a valued member of our team, and we're thrilled to hear that she provided you with a warm welcome. Providing a friendly and welcoming atmosphere for our guests is one of our top priorities, and it's wonderful to know that Jennie made a positive impression on your stay.Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. If there's anything specific you'd like to see or any special requests you have for your next visit, please don't hesitate to let us know.Thank you for choosing us, and we can't wait to host you again.