Front of property – evening/night

Reviews of Hampton Inn & Suites Providence/Warwick-Airport

3.5 out of 5

Reviews

6.2
Rating 10 - Excellent. 273 out of 1000 reviews" "
Rating 8 - Good. 181 out of 1000 reviews" "
Rating 6 - Okay. 153 out of 1000 reviews" "
Rating 4 - Poor. 156 out of 1000 reviews" "
Rating 2 - Terrible. 237 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Katherine

Travelled with family
The rooms were dirty. Multiple broken items. Every guest we spoke to had the same review. Hair in shower drain, toe nail clippings in the bathroom, heat not working, holes in walls, etc. for a hotel next to the airport I was shocked that the only thing nice in this hotel was the lobby!
Stayed 3 nights in May 2024
Response from Joseph on 21 May 2024
Dear value guestThank you for your comments and I want you to know that we really do appreciate the feedback. Iapologize for the inconvenience that you encountered and have already met with our maintenancemanager and housekeeping to discuss these noted issues. I hope that you will consider giving usanother opportunity to serve you in the future.Best regards

6/10 Okay

Evette

Travelled with family
Disliked: Staff & service
We flew in to Warwick, stayed for a family Mother's Day visit. We arrived at approximately 1:00 am after a midnight flight arrival and picking up car. The entrance was closed. No one was at the desk. We continually knocked on door, rang the bell/buzzer w/ no answer, called the desk number directly, no answer. After about 15 mintues the desk person arrived. We checked into a room on 4th floor where neither the heat or a/c would turn on. Had to go back down and get another room. This room paint was falling down off ceilings, door carpets old, dirty, desk chair faux leather peeling off, medication pill on bathroom floor. During our stay we heard kids at night running up and down halls (a lot of kids there at breakfast- not sure if there was some type of kids event in town). We spoke w/ Joseph the a.m. desk person (manager wasn't available) who at check out who stated he would speak to manager and have them reach out to us. We have not heard back. Will look at other options to stay for our next visit.
Stayed 2 nights in May 2024
Response from Joseph on 21 May 2024
Dear value guestThank you for your comments and I want you to know that we really do appreciate the feedback. Iapologize for the inconvenience that you encountered, Hotel is current undergoing full scale renovations , We hope that you will consider giving usanother opportunity to serve you in the future once renovations are completed.Best regards

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service
Was nice and clean but we’re doing work next to my room or above
Stayed 1 night in May 2024
Response from Joseph on 21 May 2024
Dear value guestThank you for your comments and your review of our property. We have been continuing to work hardto improve our hotel. Recently renovated we are very aware that travelers are looking for the best valueand we are confident that, for the most part we deliver an excellent product and service for the pricepaid. We appreciate your business and hope to have another opportunity to serve you.Best Regards

8/10 Good

Sarah, Winthrop

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was surprisingly quiet especially given the proximity to the airport. It would be nice if there was a guide given to let you know what channels are available and if they had a list of local restaurants that delivered. Other than that, the day was great.
Stayed 1 night in May 2024

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
My key didn't work twice, they had to change the door handle. Couldn't open my windows because the screens were ripped out. No handle on the nite stands. Ill never stay there EVER again
Stayed 1 night in May 2024
Response from Joseph on 21 May 2024
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again I sincerely apologize and hope to serve you in the future.Best Regards

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
It is quiet & convenient. I would certainly stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Malaysia

Stayed 1 night in Feb 2024

6/10 Okay

Howard

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was old and run down. No closet or dresser. TV did not work
Stayed 2 nights in Apr 2024
Response from Joseph on 21 May 2024
Dear Value guestI would like to personally apologize for the unfortunate incidence that you experience during your staywith us. We continually try to do our very best for all of our guests, please know I will personally lookinto each issue that you have noted, in an attempt to correct and improve our hotel on a daily basis.Once again, I apologize for the inconvenience and hope to be of service in the future.Best Regards

10/10 Excellent

Jasmin

Travelled with family
Great location and for the value I will definitely be back!
Stayed 1 night in Apr 2024

4/10 Poor

Tammy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I begin? Was it the end table that was loose, pretty close to falling off the wall OR the dirty and moldy bathroom? The disconnected smoke detector or the torn and stained pull-out mattress? Perhaps it was the fact we went down for breakfast and they had NOTHING... At 8:30 am. No coffee, no food, nothing! Or was it that our room key only worked when it wanted to? We thought this chain had a nice reputation. We were VERY disappointed. And it wasn't inexpensive. Never again!
Stayed 2 nights in Apr 2024
Response from Joseph on 21 May 2024
Dear value GuestThank you for your comments, I apologize for the inconvenience that you experienced during your stay,we are taken the steps to make sure that an incident like this does not happen again, and I can assureyou that we take these comments very seriously. We do value your business and hope to serve you inthe future.Best regards

10/10 Excellent

Iraida

Liked: Cleanliness, property conditions & facilities
I didnt like the custome service she didnt polite at all
Stayed 1 night in Mar 2024

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay somewhere else. Trust me!
Stayed 3 nights in Apr 2024

10/10 Excellent

Shaquenia

Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Just great all around
Stayed 1 night in Mar 2024

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Anthony

Business traveller
Liked: Staff & service
Breakfast is amazing
Stayed 1 night in Mar 2024

2/10 Terrible

Sheila

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel needs a lot of attention and updating. Hallways are very dirty and there are broken items in room. Deferred maintenance throughout the whole building. Staff was very helpful.
Stayed 1 night in Apr 2024

2/10 Terrible

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Yazan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kristin

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Joselyne

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!!
Stayed 1 night in Feb 2024
Response from Joseph on 18 Mar 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your positive comment.I am pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton inn and Suites PVD, we appreciate and value you as our guest and look forward to serve you again.Best Regards

6/10 Okay

Danny

Travelled with family
The door i had to struggle jus to opened , the sofa u can feel the spring on it.. beside that everything was ok
Stayed 2 nights in Mar 2024
Response from Joseph on 18 Mar 2024
Dear Value guestI appreciate that you took the time to review our hotel. I apologize for problems that you experiencedduring your stay. Please know I will be following up on all concerns expressed and make sure ourmaintenance & housekeeping managers correct the problems. Input such as yours helps us improve ourproperty and service on a daily bases. We would appreciate another opportunity to serve you, and willgo above and beyond in order to retain your valuable business.Best Regards

2/10 Terrible

Patrick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool does not open until 3:00 pm
Stayed 1 night in Mar 2024
Response from Joseph on 18 Mar 2024
Dear Value guestI appreciate that you took the time to review our hotel. I apologize for problems that you experiencedregarding the pool hours. We would appreciate another opportunity to serve you, and willgo above and beyond in order to retain your valuable business.Best Regards

8/10 Good

James

Liked: Staff & service, amenities, property conditions & facilities
Need better cleaning or updating
Stayed 1 night in Mar 2024
Response from Joseph Mahop on 9 Mar 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your comment. Thank you for choosing the Hampton Inn and Suites, we appreciate and value you as ourguest look forward to serve you again.Best Regards

2/10 Terrible

Alfred

Travelled with partner
Disliked: Staff & service
My reservation was not allowed and I was still charged due to some random stranger following me around and I had nothing to do with that guy!
Stayed 1 night in Feb 2024
Response from Joseph on 9 Mar 2024
Dear Value guest Hampton inn and suites takes the security of our guest very serious, we try our best to make sure every member feels valued and respected. We will continue to provide exceptional services to all our valued guest.Best regards

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joseph on 9 Mar 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your comment. We are pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton Inn and Suites, we appreciate and value you as our guest look forward to serve you again.Best Regards

6/10 Okay

Kimberly

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff friendly, but the room desperately needed updating.
Stayed 2 nights in Feb 2024
Response from Joseph on 9 Mar 2024
Dear value guestThank you for your comments and your review of our property. We have been continuing to work hardto improve our hotel. Hotel is currently been renovated we are very aware that travelers are looking for the best valueand we are confident that, once renovations are completed for the most part we will deliver an excellent product and service. We appreciate your business and hope to have another opportunity to serve you.Best Regards

10/10 Excellent

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
Nice place but expedia jipped me of $119. Not cool hetter to just go in the hotel and do it tried cabceling wouldnt do it.
Stayed 1 night in Feb 2024
Response from Joseph on 9 Mar 2024
Dear value guestThank you for your recent review of our property and letting us know we are on the right track, in termsof continuously providing a positive guest experience. We appreciate your feedback, and your businessand we look forward to having you back with again soon.Best Regards,

6/10 Okay

Lori

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
1. No towels at the pool 2. No towels in the room 3. NO swimming until 3pm 4. Trash in the bathroom trash can upon check in Pretty disgusted in myself for choosing this hotel to have a ‘staycation’ with my grandchildren. They left upset and sad that they couldn’t swim in the morning and there was no way we were staying another night there.
Response from Joseph on 9 Mar 2024
Dear Value guestI would like to personally apologize for the unfortunate incidence that you experience during your staywith us. We continually try to do our very best for all of our guests, please know I will personally lookinto each issue that you have noted, in an attempt to correct and improve our hotel on a daily basis.Once again, I apologize for the inconvenience and hope to be of service in the future.Best Regards

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was under construction so you could see there were improvements being made. The staff was very friendly, Lillian at the front desk in the evening was phenomenal.
Stayed 1 night in Feb 2024
Response from Joseph on 9 Mar 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your comment. We are pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton Inn and Suites, we appreciate and value you as our guest look forward to serve you again.Best Regards

8/10 Good

Christine

Travelled with family
Liked: Staff & service
There was a layer of ice in the parking lot that is very unsafe for people carrying luggage. I was shocked. Otherwise, the hotel was fine.
Stayed 1 night in Feb 2024
Response from Joseph on 9 Mar 2024
Dear value GuestThank you for your comments, I apologize for the inconvenience that you experienced during your stay,we are taken the steps to make sure that an incident like this does not happen again, and I can assureyou that we take these comments very seriously. We do value your business and hope to serve you inthe future.Best regards

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk concierge was wonderful!
Stayed 1 night in Feb 2024
Response from Joseph on 9 Mar 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your comment. We are pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton Inn and Suites, we appreciate and value you as our guest look forward to serve you again.Best Regards

2/10 Terrible

Orianna

Stains everywhere. Floating side table and toilet paper roll dispenser were hanging off of the walls.
Stayed 1 night in Feb 2024
Response from Joseph on 9 Mar 2024
Dear Value guestI appreciate that you took the time to review our hotel. I apologize for problems that you experiencedduring your stay. Please know I will be following up on all concerns expressed and make sure ourmaintenance and housekeeping managers report and correct the problem. Input such as yours helps us improve our property and service on a daily bases. We would appreciate another opportunity to serve you, and will go above and beyond in order to retain your valuable business.Best Regards

4/10 Poor

joseph, wurwick

Business traveller
Disliked: Cleanliness, property conditions & facilities
Property is run down and hot well maintained. Don’t recommend
Stayed 2 nights in Feb 2024
Response from Joseph on 9 Mar 2024
Dear value guestThank you for your comments and your review of our property. We have been continuing to work hardto improve our hotel. Hotel is currently been renovated we are very aware that travelers are looking for the best valueand we are confident that, once renovations are completed for the most part we will deliver an excellent product and service. We appreciate your business and hope to have another opportunity to serve you.Best Regards

10/10 Excellent

Raquel

Stayed 1 night in Feb 2024
Response from Joseph on 9 Mar 2024
Dear value guestThank you for taking the time to review our property. We vary much appreciate your comment. We are pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton Inn and Suites, we appreciate and value you as our guest look forward to serve you again.Best Regards

8/10 Good

Whitney

Stayed 1 night in Feb 2024
Response from Joseph on 9 Mar 2024
Dear value guestThank you for your recent review of our property and letting us know we are on the right track, in termsof continuously providing a positive guest experience. We appreciate your feedback, and your businessand we look forward to having you back with again soon.Best Regards,

10/10 Excellent

Bethany

Stayed 1 night in Feb 2024
Response from Joseph on 7 Feb 2024
Dear value guestThank you for taking the time to review our property. We vary mush appreciate your positive comment.I am pleased to read the positive reviews of our staff members who work hard each day to provideexceptional customer service. Thank you for choosing the Hampton Inn, we appreciate and value you as aguests look forward to serving you again.Best Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel needs updating. Toilet was so low to the ground. Not fond of the set up, no privacy in bathroom, inadequate ventilation in bathroom.
Stayed 1 night in Jan 2024
Response from Joseph on 7 Feb 2024
Dear value guestThank you for your comments and I want you to know that we really do appreciate the feedback. Iapologize for the inconvenience that you encountered and have already met with our maintenancemanager and housekeeping to discuss these noted issues. I hope that you will consider giving us.another opportunity to serve you in the future.Best regards

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Joseph on 7 Feb 2024
Dear value guestThank you for your recent review of our hotel. We really appreciate your positive comments concerningour amenities, and staff friendliness; these are all critical components to a positive guest experience.We hope to see you again soon and want you to know that we truly value your business.Best Regards

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service
It was okay couldn’t use the pool or the hot tub the gym door wouldn’t unlock
Stayed 1 night in Jan 2024
Response from Joseph on 7 Feb 2024
Dear value GuestThank you for your comments, I apologize for the inconvenience that you experienced during your stay,we are taken the steps to make sure that an incident like this does not happen again, and I can assureyou that we take these comments very seriously. We do value your business and hope to serve you inthe future.Best regards

10/10 Excellent

Francisco

Stayed 2 nights in Jan 2024
Response from Joseph on 7 Feb 2024
To our valued guestI would like to personally thank you for your recent review. We have been making great efforts toprovide the type of customer service that exceeds guest expectations. I am very proud of all of our guestservice staff members who always go above and beyond striving to provide a quality experience forevery guest, every time. Again thank your comments and we look forward to serving you again in thenear future.Best Regards

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unpleasant stay…never again!
Room not cleaned as in the pictures. Switched rooms 2 times due to paint smell in rooms.Then got a room that had no light in the bathroom (added a night light) and the toilet seat was broken with huge crack. Never staying here again!! Surprised this is a Hilton brand hotel.
Stayed 1 night in Jan 2024
Response from Joseph on 7 Feb 2024
Dear Value guestI appreciate that you took the time to review our hotel. I apologize for problems that you experienced.during your stay. Please know I will be following up on all concerns expressed and make sure ourmaintenance & housekeeping managers correct the problems. Input such as yours helps us improve ourproperty and service on a daily basis. We would appreciate another opportunity to serve you and will.go above and beyond in order to retain your valuable business.Best Regards

6/10 Okay

Thomas

Business traveller
Disliked: Cleanliness, property conditions & facilities
prpoerty was old and not renovated and rooms smelled like mildew
Stayed 1 night in Jan 2024
Response from Joseph on 7 Feb 2024
Thank you for your comments and your review of our property. We continue to work hard to improveour hotel. We are committed to making ever guest stay the best it can possibly be, thank you forbringing the breakfast and hall lighting to our attention. We will look into both matters to provide amore sustainable solution moving forward. We appreciate your business and hope to have another.opportunity to serve you in the near future.Best Regards

10/10 Excellent

Judith

Travelled with family
Stayed 2 nights in Jan 2024
Response from Joseph on 7 Feb 2024
Dear Value guestI would like to personally apologize for the unfortunate incidence that you experience during your staywith us. We continually try to do our very best for all of our guests, please know I will personally lookinto each issue that you have noted, in an attempt to correct and improve our hotel on a daily basis.Once again, I apologize for the inconvenience and hope to be of service in the future.Best Regards

2/10 Terrible

Bradford

Stayed 1 night in Jan 2024
Response from Joseph on 7 Feb 2024
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again I sincerely apologize and hope to serve you in the future.Best Regards

6/10 Okay

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joseph on 7 Feb 2024
Dear Value guestI would like to personally apologize for the unfortunate incidence that you experience during your staywith us. We continually try to do our very best for all of our guests, please know I will personally lookinto each issue that you have noted, in an attempt to correct and improve our hotel on a daily basis.Once again, I apologize for the inconvenience and hope to be of service in the future.Best Regards

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. Parking lot was not plowed. Hallways and elevator were filthy Room was clean for its age.
Stayed 1 night in Jan 2024
Response from Joseph on 7 Feb 2024
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again, I sincerely apologize and hope to serve you in the future.Best Regards

6/10 Okay

Verified traveller

Travelled with family
Not the best experience. The rooms didn’t have enough towels or bed sheets. When we called the front desk, they were happy to provide but we had to go get them ourselves. The breakfast was good though, clean and well stocked with staff present.
Stayed 1 night in Jan 2024
Response from Joseph on 7 Feb 2024
Dear Value GuestFirst, I apologize for not meeting your expectations with respect to your recent stay; it disappoints me tohear comments like this, after the time, effort and expense that we have invested in our People andproperty. I sincerely hope that you would give us another change to serve you, and I can assure you thatwe are continuing to work harder to give our guest a great hospitality experience each and every time.Again I sincerely apologize and hope to serve you in the future.Best Regards

10/10 Excellent

reagan

Stayed 1 night in Jan 2024
Response from Joseph on 7 Feb 2024
Dear Value guest,Thank you so much for your review. We have always believed a home away from home is a sanctuary aplace familiar a place guest can always call home. At the Hampton Inn we believe providing customer servicethat is personalized, hassle free and exceed guest expectations. Knowing you can count on us lets usknow we are on the right track. We look forward to another opportunity to service you at our property,and once again, thank you for your positive comment!!!Best Regards

10/10 Excellent

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Joseph on 7 Feb 2024
Dear value guestThank you for your recent review of our hotel. We really appreciate your positive comments concerningour amenities, and staff friendliness; these are all critical components to a positive guest experience.We hope to see you again soon and want you to know that we truly value your business.Best Regards