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"The supervisor on the front desk was terrible, she’s not nice and very rude. She needs to learn how to welcome guest in a friendly way!! My husband was very upset with her because at first we asked her if we can check in early because we had plans and the way she responded was very off and that makes my husband very angry and so they got into a heated argument. She even asked where we parked our car and we need to pay for the fee without even asking if we already had a parking spot booked outside, we just need to park for a few minutes to unload our stuffs and bring inside our room because we already booked a parking garage close to the hotel but it takes us an hour to finished checking in because we changed room thrice due to very loud AC fan and the room smells really bad. But after we settled and finally finished checking in, she then apologized about how she treated us during our stay. Despite what had happened earlier, the engineer that checked our AC was very kind and polite."

"The State Plaza Hotel was comfortable, clean, and the staff was kind and responsive. The location was perfect! I'll be back!"

"Great property, conveniently located, friendly staff and appreciated the parking garage"

"Amazing hotel"

"I love staying at CitizenM. The lobby area is intriguing and beautiful, the rooms are modern and fun, and the staff is super friendly. The price was reasonable. Overall, it was a great experience!"

"Very neat, clean rooms. Parking was easy to find. Not far from food and shopping. "

"Location very quiet place Transport facility good Staff very helpful & polite Plenty of parking"

"Everything was great—clean and spacious. I just wish the coffee were stronger!"

"Walkable things to do , great services and beautiful roof top views. "