6/10 Okay
Barry
23 Jun 2024
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The neighborhood and property was historic and appealing. The staff was prompt and tentative. All and all this would usually mean a great stay in the busy city of Washington DC. On a hot June day, the staff worked with me to get me into a room during a sweltering noon day hour with a 3pm check-in time, eventually offering a complementary upgrade (from one queen bedroom to a king bedroom) as it became available. Again, a complement to the staff at the time. Unfortunately, I found that the room/carpeting in the elevators/facility showed signs of disrepair and had its pitfalls: embedded staining in places and after a night in my bed, unmistakeable welts from bedbug bites on my arms that swelled and itched after late at night and onward.
Property upkeep is generally a property management problem and the older a property gets, the maintenance needs extra attention/refurbish to prevent these situations. For that reason, I can't recommend this hotel in its current state, excellent customer service aside, while the room I slept in should have never been available to occupy.
Barry
Stayed 1 night in Jun 2024