Welland Hotel with Pool

"Tub seemed clean at first until I turned the jets on, do not recommend. The staff is amazing, so no complaints there, but clearly I paid for a Superior Room, that was superior just in hight once room was outdated… AC needs upgrading, coffee machine in the room was HORRIBLE, impossible to use. I asked for a crib for my baby and they sent one that the paint was peeling off, it was hard to avoid my baby from trying to eat it. Room service was expensive, which is expected, but quality was lacking on temperature… clearly was a great dish once it was ready, but until it got to the room, the meat and fish had lost the Medium and Medium Rare points we asked for. I tried to book a massage a week in advance, but it was already late. I do know they can do better, last time I had none of this problems, stayed in a similar room, but already renewed, cleaner, food was on point, but not this time. Sadly."

"It was a great 3 days we stayed there. The boys loved it and didn't want to leave."

"our room was clean. The staff was nice and helpful. The building was in great condition."

"The food was very good the staff very nice,excelente service. The place very clean."

"Great for kids. The food wasn’t the best, but the activities made up for it"

"Good sized hot tub. "

"Clean in a great area with easy access to places we wanted to visit "

"​"The room was clean and quiet, which I appreciated. However, a few details were missing or needed attention: there was no pen or notepad provided, and both the baseboard heater button and the bathtub’s hot water handle require maintenance.""

"I had to take the stairs from the 23rd floor everytime i wanted to go down! This hotel is a joke!"