The house was in just the right place for walking into Wells and for exploring the area by car. The house was ideal for 2 couples and a baby, with plenty of space to spread out. The garden room was a useful extra space but got very hot when the sun was out and would have benefitted from blinds.
There was a lot more stuff in the house than we imagined there would be including a good selection of pots and pans, knives, cafetière, glasses as well as black bags, cleaning sponges and cloths, dishwasher tabs, olive oil, salt and pepper. There was a fridge freezer and a separate fridge. We arranged a Sainsbury delivery on our first night which was a good idea.
Overall the house was clean but in the garden room the furniture had definitely not been moved to sweep beneath it. Also there were cobwebs in most corners of the house. Although we were advised moving in time was 4 pm the cleaners did not leave the house until 4.15 pm.
We used the washing machine quite a lot; the washing line needs to be moved or the shrubs cut back because at present the 2 collide, which is not practical.
After we left the property we realised we had left an item behind. When we made enquiries of Norfolk Holidays we were advised that any lost property, if located, costs £25 to return. As our item cost approximately £30 it was not worth us paying what we considered an excessive amount (if the item had been found).
In summary the facilities and location were good the attendant services and follow up we’re not up to par.