West Boylston hotels from HK$610

"The room heater is not heating; change the three rooms. The refrigerator is very noisy, the toilet is leaking, and it is noisy. Breakfast is almost the same every day."

"It looked clean smell like something died there. I was disappointed I do not recommend it has bedbugs!! I left after 20 minutes of arriving!! "

"Even though we were booked for two nights, the room was not supplied with any additional towels or offered during check in. Kids were running up and down the hallway most of the evening as well as riding the elevator to each floor. Management did not intervene nor did the parents who were taking up the entire downstairs common area with their party. Plenty of booze and late nights loud convo as the children ran wild. The TV was outdated, only cable and the bathroom in our room was clearly not cleaned very well prior to our stay. It was a below average experience for my first time in the area. While the surrounding shopping center/dining options were a plus, I would advise booking somewhere else and paying the difference. "

"Great"

"Staff were wonderful. Room was nice and quiet! We had a wonderful time. "

"Everting is good "

"Not much to say the check-in was smooth and easy.Just like it is every time I stay. Room was clean staff is friendly."

"Loved all the little extras-shampoo, conditioner, bodywash, which were all Dove products!"

"I researched the area for an overnight stay. This hotel had an “8” review. I booked a deluxe queen room with a balcony or a patio. We arrived and thought the lobby was cute and clean. Our first experience with the front desk was pleasant enough. We checked in and then proceeded to our room. The first thing I noticed were the dirty filthy carpets, and the first elevator, which was closest to our room, was inoperable. We had to proceed to the far other end of the building to take the other elevator to the third floor. The room looked okayyy but definitely had not been cleaned thoroughly and the beds looked lumpy and unkempt. There was no balcony. We dropped our bags and decided to check out the rest of the hotel. The entire first floor was in a demolished state. It smelled of must and mold and there was a gaping hole in one of the walls and smoke alarms hanging by wires from the wall. We proceeded to the pool area and had to walk through construction and debris. Also having to interrupt construction workers on ladders to get through to the pool. There was no changing room, no bathroom in the pool area or near the pool area and the pool was filthy. We couldn’t even see the bottom of it. I went out to the front desk to inquire about it, and the hotel clerk was unsure if it was treated with chlorine. We just got an overall feeling that the entire hotel was not clean. Staff was unhelpful and rude when we explained why we wanted to leave. "