Firstly, let me begin by stating that I have stayed at several rentals over the past decade, and this experience was, unfortunately, the worst. Historically, I have not rated any rental below an 8. Upon receiving the check-in instructions, there was no key code or guidance on how to enter the property, nor were we given any checkout instructions. We were in town for the Miss Louisiana pageant.Immediately upon check-in, we had to contact VRBO due to significant issues: one side of the house was infested with bugs, there was no hot water, and the property was not as described in the listing and was very unclean. VRBO advised us to reach out to the host, who promptly sent someone to address the hot water issue. The host mentioned that a cleaner was sent, but they only removed a few bugs from the bathroom and left.The property had hair in the corners, holes in the walls, and other cleanliness issues. Additionally, during the night, I had to contact VRBO again because the bug infestation affected both my daughter and me, which was highly distressing. The discrepancy between the listing and the actual property was extremely disappointing and misleading. I am grateful for having contacted VRBO upon our arrival.
