West River Trail hotels from HK$667

"Room was clean looking, some broken fixtures. "

"I was charged $12 extra at check out for an “amenity fee” and there are none. There was a kureg in the room but no coffee pods. A dirty towel was left hanging in the bathroom. "

"Parking was available and easy, and it felt safe. Breakfast was slightly limited (boiled eggs, for example, would be a welcome breakfast item to enjoy with toast and the good coffee), but the fresh waffle was delicious, as well as the fruit and yogurt. The room was spotless, and the manager and his personnel excellent. "

"There's a cute little town nearby with a great coffee shop. "

"Room was fine. Only stayed one night for a quick trip. Didn't realize that the restaurant was closed on Sundays. Was looking for a meal after a long drive, but there were plenty of places to eat in the area. "

"Every employee was incredibly friendly, even if only passing us in the foyer or hallways. Stacy, the operations manager, was especially engaging, knowledgeable and helpful as we were deciding what to do for dinner and what events and venues were worth visiting. We took all of her suggestions and were thrilled when she was spot-on across the board, from Ye Olde Tavern to the syrup-making tour at Dutton’s to the Vermont Country Store. She’s an asset to your operations."

"Good job"

"What a dump"

"The bath soap container was empty. I asked a hotel staff member if she could refill the dispenser and she said she would bring it to my room in a few minutes. She never showed up as promised. I passed her on the way out 45 minutes later. She look at me and went on her business. "