Knoxville West Town Mall Hotels

"This Comfort Inn was lacking updates, furniture scuffed and unkept. Floors were suspect - NEEDS UPDATING. Throughout . BIG TIME.! Good things, breakfast was good, staff were accommodating and attentive. Room AC COOOLD :-). Not the staff just the ACCOMMODATIONS. Hope this helps. 2/3 Stars. JTB"

"The hotel was okay. There’s no coffee pot in your room- you can rent one for $5 a day. The desk isn’t staffed so you have to call 500 on the phone to get anyone and do that multiple times. I had to request a hair dryer, go down and pick it up and then call again to get someone to be there. It was two much if a hassle after that. They only have 10-6 on weekends so I went out my my way twice during my day to meet there timeframe because they didn’t have any clean rooms at 12:30 okay but super inconvenient. There’s no tissue in the room, they only give you one soap and two towels. Overall not worth the hassle for the price and will definitely pick somewhere else in the future. Additionally they had someone picking up/ dropping off cars between 10-12 at night and garbage picked up at 3 am. Just crazy that I couldn’t even get sleep"

"Danielle‘s restaurant and bar within the hotel was very convenient. Food was delicious and service was outstanding."

"Great location, very clean and great staff"

"Breakfast had lots of options. Rooms were standard hotel rooms but clean. Front desk staff was helpful, friendly and very nice."

"Breakfast great = only 1 waffle maker available. Clean Room and Staff was amazing. Will stay here again."

"Rooms were very clean and the staff friendly. Would definitely stay there again"

"Great staff, location, comfy beds. Would stay again! "

"There needs to be a warning for this hotel that there is no elevator. Also, entire hotel smelled like smoke. My rooms bedding, kitchen and bathroom were clean but the floor wasn’t clean, there was food embedded in the office chair and stains on the walls. Also there were cigarette butts and bags of garbage on the floor in the hallway. "