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关于OYO 迪瓦恩海滩酒店 - 滨海绍森德西悬崖的点评

3 out of 5
OYO 迪瓦恩海滩酒店 - 滨海绍森德西悬崖
21-23 Manor Road, Westcliff-on-Sea, England

点评

6.8
10 分 - 超赞。43 条好评，共有 198 条点评" "
8 分 - 还可以。69 条好评，共有 198 条点评" "
6 分 - 一般。36 条好评，共有 198 条点评" "
4 分 - 很差。23 条好评，共有 198 条点评" "
2 分 - 糟糕。27 条好评，共有 198 条点评" "

7.4/10

清洁度

7.6/10

员工和服务

6.2/10

服务设施

6.4/10

住宿条件和设施

6.2/10

环保

点评

4/10 很差

真实旅客

不满意：住宿条件和设施，员工和服务
Check in time just until 22:00, if your flight is late, you can't check in.
2020 年 3 月入住 1 晚
Ammy 于 2020年03月12日 的回复
Hi, We are very sorry for the unpleasant experience you had with us and at the same time we would like to thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a pleasant one. Regards, Oliver

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A nice place to stay
The staff was very friendly and helpful. The room was clean and everything is well-provided.
2017 年 10 月入住 1 晚
Thank you for taking time to let the world know how wonderful it is to stay in our Guesthouse. Hope to see you again.

10/10 超赞

Georgi

满意：清洁度、员工和服务、住宿条件和设施
Wonderful
2024 年 2 月入住 5 晚

8/10 还可以

Tom

与家人出行
Very reasonable for the cost
2024 年 3 月入住 1 晚

2/10 糟糕

Vicky

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

2/10 糟糕

Zach

2024 年 2 月入住 1 晚

4/10 很差

Daniel

商务旅客
满意：清洁度
不满意：员工和服务、住宿条件和设施、客房舒适度
Not a fan
Not a fan of keyless entry systems. Guess im old fasgioned as i like a key!! The bed in my room was awful, thinnest mattress ive ever slept on and the the noisiest bed frame that made silly noises every time i moved in the night. Poor nights sleep equals a grumpy middle aged man
2024 年 2 月入住 1 晚

4/10 很差

Raymond

不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚

2/10 糟糕

Ashley

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Dirt
Arrived and after getting last space for parking( only 4 available) I used access codes to get into the property and then my room. The room had not been cleaned from previous guest and obvious signs bed had not been remade either. I complained and was given another room only to find rubbish in that one also. Disgusting
2024 年 1 月入住 1 晚

6/10 一般

Stacey

团体旅客
不满意：住宿条件和设施，员工和服务
Cheap and basic but fine for an overnight stay
2024 年 1 月入住 1 晚

8/10 还可以

Peter

2023 年 12 月入住 1 晚

10/10 超赞

Arthur

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

6/10 一般

Natania

满意：清洁度
A stopover to visit friends, a bit chilly but ok.
This was a stopover to visit friends and I needed to be near them and the sea! The accommodation was easy to find and although there were parking spaces there that I could have used earlier in the day - at night there were none (so I was glad I'd left my car near my friend's house after our day out together. She gave me a lift there in the end, owing to the bitter cold that night (-2 outside).. I couldn't easily figure out how to enter the door code as it was a flat smart screen surface. I simply couldn't see the little hand written note below it in the dark saying how to enter codes. In the end, a hotel lady appeared to let me in. I explained I couldn't see the tiny note. First off, I made my way to the room I was supposedly allocated. It was a bit of a shock, as I entered a room that was clearly in occupation. Fortunatley no one was actually in the room, but their stuff was on the chairs and clearly this was someone's paid for room! I had to return downstairs, but this time was given a top floor room up in the garrett. This was ok and roomy enough, but rather cold. The heating was barely on! Fortunately I had bought myself a snug blanket top. I mentioned the cold to a lady on my exit at checkout the next day - she said I could have had an extra heater in there. I just wasn't sure about going back down again given the proprietor was apparently ready for bed and I was a bit concerned about leaving my room, after my earlier experience. Reasonable stay however.
2023 年 12 月入住 1 晚

6/10 一般

john

团体旅客
满意：清洁度
不满意：住宿条件和设施
Review
Place is a bit run down and could do with a revamp. It was clean and well located for us.
2023 年 12 月入住 1 晚

2/10 糟糕

Sara

2023 年 11 月入住 3 晚

2/10 糟糕

Amanda

不满意：员工和服务、住宿条件和设施、客房舒适度
Room not to description.
Room was not even close to the photographed example, bathroom was a closet with a toilet and a shower in it and the sink was literally in the living room. Did not see a single member of staff during my stay to discuss the matter and when I tried to phone the hotel I was met with a dialler which would not connect me to a human being. I will never be going near an OYO hotel again in my life.
2023 年 11 月入住 2 晚

8/10 还可以

Jason

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

10/10 超赞

Suzanne

团体旅客
满意：清洁度、员工和服务、客房舒适度
Ok for short stay
Hotel is basic but clean, reception had a damp smell, but room was clean and warm, only stayed for one night and didn’t spend anytime in the room, room had a fridge but it was noisy, bed seemed comfy enough,
2023 年 11 月入住 1 晚

4/10 很差

真实旅客

满意：清洁度
不满意：住宿条件和设施，员工和服务
2023 年 11 月入住 3 晚

8/10 还可以

Martin

满意：清洁度、员工和服务、客房舒适度
Basic, clean, affordable.
If you are looking for basic, affordable hotel for an overnight stay, this place ticks all the boxes. Almost adjacent to Westcliff Railway Station and the Seafront and just a short walk (or train ride) to Southend itself. Not sure I would want to stay here for a longer visit, but it certainly served its purpose for my brief overnight stay.
2023 年 11 月入住 1 晚

8/10 还可以

Kirsty

2023 年 10 月入住 1 晚
Tim 于 2023年11月6日 的回复
Thanks for your kind and lovely words, Kirsty! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

6/10 一般

Heather

满意：客房舒适度，清洁度
Overnighter
Comfortable bed quite Don’t like having to access both room and entrance via a code Prefer maybe code to get into building key for the room Staying overnight for a party Not suitable if it was business Table chair very basic but not applicable to us. Good price for an overnighter
2023 年 10 月入住 1 晚
Barbara 于 2023年11月6日 的回复
Hi, Heather! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

8/10 还可以

Wesley

2023 年 10 月入住 1 晚
Barbara 于 2023年11月6日 的回复
Thank you so much for the wonderful rating, Wesley! Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Barbara

2/10 糟糕

Jade

与配偶出行
不满意：服务设施
Worst hotel ever is more like a hostel the window was broken and wouldn’t close the carpet had stains all over it absolutely terrible nothing like the pictures on line
2023 年 10 月入住 1 晚
Tim 于 2023年11月6日 的回复
Hi, Jade! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

10/10 超赞

Stephen

2023 年 10 月入住 1 晚
Joey 于 2023年11月6日 的回复
Hi Stephen, That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

6/10 一般

Andrew

与配偶出行
不满意：住宿条件和设施，服务设施
Ok for a cheap night over but even then £80 was too much for this. Kettle supplied but only water was from the bathroom and no notice if it was drinkable. Walls had been painted white and grey but I think they used the same roller for the grey after putting on the white. Do not attempt to put in the 9 digit room door code though if you have been out drinking :)
2023 年 9 月入住 1 晚

2/10 糟糕

Shanice

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The lady at reception was lovely when we arrived. My phone which held all the booking information was not working and so she helped get the information for our room etc. However, that is where the positive review ends, as the room looked as though it hadn’t had a good clean in quite some time. The bathroom needed re-grouting as well as a good clean. Whilst the carpet was dark, you could tell that it held a lot of dirt and no doubt bacteria so I didn’t let my feet touch it. We were put on the top floor (didn’t see an option to choose the floor) and so my mum struggled with her arthritis to go up all those flights. The internet which was included in the price, did not work once thankfully we had mobile data that we could rely on. We paid a little over £120 but it was only worth half that amount. No one got a good sleep and we didn’t feel comfortable taking a full shower.
Ava 于 2023年09月12日 的回复
We are sorry the stay turned out to be an average one, Shanice! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Ava

6/10 一般

John

不满意：住宿条件和设施
Damp
2023 年 8 月入住 1 晚
Maria 于 2023年09月12日 的回复
Hey, John! Thanks for rating us positively. We do apologize for the hassle you faced. We have forwarded your feedback to our concerned team to ensure your next visit is more comfortable and relaxing. Regards, Maria

8/10 还可以

Emma

满意：清洁度、员工和服务、客房舒适度
Quiet Area, Efficient Hotel
This hotel is exactly what it looks like, cheap and cheerfull. On the edge of central Southend in Westcliff, nice and quiet about 20 minute walk to the amusements. Room was really warm, but the staff had the windows open beforehand and supplied a fan. Refilled all the room supplies when we asked and were really polite. Bathroom could have a face lift with the sealant needing to be replaced. We were part of a group and all three rooms were of the same standard. Would stay again.
2023 年 8 月入住 3 晚

8/10 还可以

Susan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very clean bed was a bit small bit noisy outside but overall very good
2023 年 8 月入住 1 晚

4/10 很差

Ian

2023 年 8 月入住 1 晚

10/10 超赞

Sobia

2023 年 8 月入住 1 晚

4/10 很差

Abdur-Rahman

与家人出行
不满意：客房舒适度，员工和服务
2023 年 5 月入住 1 晚
Ava 于 2023年06月7日 的回复
Hi, Abdur! We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ava

10/10 超赞

Carol

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
Hotel was lovely, friendly staff always there to help, quick check in and check out and very clean and comfortable.
2022 年 8 月入住 1 晚
Jon 于 2022年08月17日 的回复
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

6/10 一般

Nicole

2022 年 8 月入住 1 晚
Ammy 于 2022年08月19日 的回复
Hi, Nicole! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Amelia.

10/10 超赞

Stella

2022 年 7 月入住 1 晚
Christina 于 2022年07月23日 的回复
Hi, Stella! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Christina!

8/10 还可以

Sam

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
Very good for the price
2022 年 6 月入住 1 晚
Ammy 于 2022年07月10日 的回复
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 还可以

Samira

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
I like it I'll go back again definitely.
2022 年 5 月入住 2 晚
Ammy 于 2022年06月11日 的回复
Hi, Samira! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 一般

Paul

商务旅客
满意：清洁度
Paul from kent.
Comfitable, basis, domewhere to lay your head at the right price,
2022 年 5 月入住 2 晚
Simon 于 2022年07月11日 的回复
Hi, thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 糟糕

Catherine

2022 年 4 月入住 6 晚

4/10 很差

真实旅客

满意：清洁度
不满意：客房舒适度
Unhappy stay
Room clean, staff friendly. But room so very cold, had a leak in bathroom ceiling, extractor fan banged constantly when the wind blew.
2022 年 4 月入住 4 晚
Jason 于 2022年04月11日 的回复
Hi, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Jason

10/10 超赞

Janice

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Spotless and friendly
We were welcomed warmly and made to feel comfortable The room was basic but had everything we needed The room was absolutely spotless - bedding and towels were impeccable and every where was cleaned to a high standard As a cleaning business owner I look in the non obvious places for dirt and found none - this is the most important thing for me when staying in hotels It is not a fancy hotel but perfect for our needs, and every member of staff we encountered was friendly and helpful We come to Southend often for events at the cliffs pavilion and are delighted to have found a clean and friendly hotel to stay in each time - we will definitely be back
2022 年 3 月入住 1 晚
Cheshta 于 2022年03月8日 的回复
Hi, Janice! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Ivy

8/10 还可以

michael

满意：员工和服务，清洁度
parking was ok.Value for money ok.I was given an extra heater since my bed was next to a window .I was given a room en suite at no extra charge.
2021 年 12 月入住 1 晚
Ammy 于 2021年12月29日 的回复
Hi, Michael! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

8/10 还可以

真实旅客

团体旅客
满意：清洁度、员工和服务、客房舒适度
More of a hostel than a hotel.
The room was very basic but for the price I wasn’t expecting much. The sheets were clean, the bathroom was clean. The bed was not the most comfortable and a bit squeaky. I was a little bit cold despite having the heater on. The real star of the hotel was Ronnie and her husband who were friendly and welcoming.
2021 年 12 月入住 1 晚
Jack 于 2021年12月21日 的回复
Thanks for applauding. We would love to stay updated and posted with your future reviews as well. Regards, Jack

8/10 还可以

Daniel

2021 年 12 月入住 1 晚
Cheshta 于 2021年12月8日 的回复
Thanks for the positive rating, Daniel! Hope to welcome you again soon. Regards, Ivy

4/10 很差

Christine

不满意：员工和服务
2021 年 11 月入住 2 晚
Amina 于 2021年12月1日 的回复
Hi, Christine! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Amina!

8/10 还可以

lynne

满意：员工和服务，清洁度
Good value for money
Oyó is a basic hotel, and it’s priced appropriately. It’s clean and tidy, everything works, and the staff were very helpful and accommodating. The building itself is old and is in need of some refurbishment, but it’s not really a problem for me. The location is great.
2021 年 11 月入住 2 晚
Thomas 于 2021年11月9日 的回复
Thanks for your kind and lovely words, the biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Thomas

6/10 一般

Helen

与配偶出行
满意：员工和服务，清洁度
The location of the property was the best feature for us and the fact you could park on the drive. Staff were very friendly too. I though check out was quite early and so we ended up paying more to check out later which in hindsight made it more expensive than the other hotels we were looking at. There was a damp smell in our room and the shower stopped working so my husband had to go in another room. We did get an apology but perhaps we could have been offered something to say sorry like a reimbursement of the extra we paid to check out late. I did think it felt more like a hostel than a hotel but can understand this based on the price. Overall it was good value, clean, had friendly staff, free wifi, parking and was a good location.
2021 年 10 月入住 1 晚
Cheshta 于 2021年10月27日 的回复
Hi, Helen! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Ivy

10/10 超赞

PAUL

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
great hotel!
very close to Westcliff station at one end and the esplanade at the other. Friendly staff and clean, very comfortable room.
2021 年 10 月入住 1 晚
Hannah 于 2021年10月11日 的回复
Thank you for the pleasing feedback, Paul! We will put in our continuous efforts to provide consistent service every time. Regards, Hannah!

6/10 一般

Yvonne

满意：员工和服务，清洁度
2021 年 10 月入住 1 晚
Ammy 于 2021年10月7日 的回复
Hi, Yvonne! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.