Cleveland Westgate Mall Hotels

"The room was below standard. The shades were broken, the curtains were torn, and the shower handle was slightly broken. I've had better rooms in prior stays, but the attendant that checked me in, upon my arrival, chose to give me a dubpar room. Why, I'm not sure. I expect better at my next stay. Thank you"

"really dirty room - stains all over the bedding and visible hairs & dirt in the shower & bathroom area. towels dirty. pillows dirty. was a tough stay even for one night."

"I would rate this hotel as the worst I’ve ever been to. I’m always willing to give positive reviews and highlight aspects but the cleaning it was extremely poor! Human hair and steins on the bed sheets and bed towels. They literally just fixed the room without changing any linen at all. Although the staff was friendly and polite! "

"Shuttle was convenient, breakfast acceptable. Hotel is clean and spacious. The staff were very helpful. I would come back."

"Staff was nice"

"They only clean the room every 3 days"

"Stayed here for just one night and it was absolutely perfect. Was in a very safe neighborhood and was easy to locate. Greatly appreciated the free parking and how close it was some very good local food spots. The apartment was very clean, welcoming and charming. No surprises. The bathroom was clean and the bed/bed was extremely comfortable. It was a very pleasant stay. The host was easy to communicate for an early check in. Would definitely stay here again!"

"The breakfast spread was good. Staff was pleasant and polite"

"Ok so this hotel is clean and there aren’t any bugs but it is extremely run down and shabby. It looks absolutely nothing like the photos posted which is my biggest complaint. The pool was closed, and our rooms were never cleaned despite staying three nights. There were old, broken appliances, mirrors etc strewn all over the property, giving it a junkyard vibe. While it’s not the Bates Motel, it definitely wasn’t worth the money we spent to stay here."