Holmes Whaley Lake Hotels

"Nice place comfortable room friendly staff"

"Room was clean, however a few things to note - Furniture is a little dated and due for update. Tub was fine although it needs to be slip proofed for those of us who are seniors and need to be extra careful about falls ( definitely a potential liability issue for hotel). Breakfast was good and water view was a bonus. Overall, it was a charming place ( albeit older), off the beaten path of hotel row along Route 9 in Poughkeepsie."

"Dirty, uncomfortable, and unprofessional stay from start to finish. I would never return to the Best Western Fishkill Inn & Suites and cannot recommend it to anyone. The common areas were visibly unsanitary, with stained carpets, overflowing trash, and surfaces that clearly had not been wiped down or disinfected on any kind of regular schedule. Despite Best Western’s advertised focus on cleanliness and enhanced “We Care Clean” protocols, there was no sign of routine cleaning in the lobby, hallways, or other shared spaces during my stay. The common areas were visibly unsanitary, with stained carpets, overflowing trash, and surfaces that clearly had not been wiped down or disinfected on any kind of regular schedule. Despite Best Western’s advertised focus on cleanliness and enhanced “We Care Clean” protocols, there was no sign of routine cleaning in the lobby, hallways, or other shared spaces during my stay. The so‑called “hot breakfast” tasted like yesterday’s leftovers run through a microwave, with rubbery eggs, sad-looking meats, and stale breads that felt anything but fresh. Food presentation and temperature made it hard to trust that basic food safety standards were being followed, so I ended up skipping most of it after the first attempt. On top of that, there were no normal hotel services being offered: no regular housekeeping, no clear schedule for room cleaning, and no proactive towel or linen changes unless you went out of your way to ask."

"Stayed one night the bed was very comfortable."

"I am still working to get a security deposit charged twice credited back to my charge card. The price of the room was great for the area. The rooms were decent though I needed to clean a coffee pot given to me for the room by myself. The hotel is very dated. I will not stay there again."

"The room was very clean. We found a nearby brewery a mile away that had delicious food. Would stay again."

"I did not actually stay at this property. I booked my reservation at approximately 4 PM on the day of check-in, in anticipation of driving about 4 hours to the property. Traffic delayed me and I arrived after 10:30 PM. The Expedia booking platform did not provide any area or mechanism to notify the property that I would arrive late and need late check-in assistance. Likewise, there was no conspicuous indication that check-in after 10 PM was not permitted. Thus, I arrived to the property to find the front desk closed and unattended. I called several times to the posted "after-hours" assistance phone number and was directed to a voicemail box that plainly is not monitored--I still have not received a response to my voicemails. When I contacted Expedia about this, their response was simply that the property closes at 10 PM and they could not offer further assistance--including contacting the property on my behalf or offering some other accommodation so that I did not have to sleep in my car in a parking lot that is posted on every corner that valuables and personal items should not be left in vehicles because of break-ins in the area. Worse, when I made contact with the property the following day, they refused to refund any of my reservation fee. I have used other booking agents and they always ask or provide an area to request a late check-in; this was a combined customer service failure by Expedia and the property."

"safe choice, well located"

"We have stayed here often and have never been disappointed. Rooms and property are always spotless. Parking and access to local restaurants is great. Beds are comfortable and bathrooms are always clean. Breakfast is also great with special items like sausage gravy and biscuits, delicious danish, waffles as well as usual breakfast items. Overall experience is excellent. "