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"The staff overall came across as unprofessional, inattentive, and not customer-focused. At the restaurant, I waited over 20 minutes just to place an order and had to call a server myself—there was no acknowledgement of the delay or any basic courtesy. The service felt outright rude. Additionally, the exit process was poorly managed and extremely frustrating. Upon checkout, I specifically asked the front desk if I could exit directly by car as I was running late and surrendering my Fob. I was told the gate will be opened. However, despite pressing the intercom multiple times (over 20 attempts), there was no response. I had no choice but to park, walk back to reception, and resolve the issue—wasting an additional 10–15 minutes during a critical time. Again, there was no apology or acknowledgement of the inconvenience caused. Overall, the staff behavior reflected a lack of accountability and customer care. The impression I was left with is that guest experience is not a priority here and they are definitely not the in the Customer retaintion business. Never staying here again."

"The hotel was excellent and the staff were very friendly. The only concern about it is the smell of the towels."

"Staff was great. People in room next door to us? Not so great. But a good hotel at a fair price. "

"Walking distance to restaurants, friendly staff. Ok breakfast as typical hotel breakfast "

"During a snow storm when you can't get to restaurants, having 1 microwave to serve the entire clientele was ridiculous!! I stood in line for 40 minutes behind 8 other people waiting to heat up theitem purchased in the lobby. No microwave in any rooms!!! Awful!!!"

"Was ok"

"We really enjoyed our stay at the crown plaza hotel room was clean staff was excellent breakfast was fresh very good I recommend the hotel to everyone "

"Nice and clean "

"Breakfast was excellent! I liked the self-make pancakes, must try. The staff were excellent and the room was very tidy and clean! The only complaint I had was the shuttle pickup at the airport was not punctual and organized. The shuttle was supposed to be coming in at the Newark airport every 30 mins, I waited for more than 1h 15 mins and it never showed up. The shuttle for Embassy suites was kind enough to pick me up as Hampton Inn and suites was right across, it was a bit frustrating to wait after a very long flight. However, everything else was great though!"